Customer Service Mental Health
Resume:
MODOZIE ADAEZE WINIFRED
E-mail: ********@*****.***
PROFESSIONAL SUMMARY
Focused on the development and progression of the Healthcare sector through consistent
hard- work, passion, and determination to succeed and seeking a progressive organization
that provides an opportunity to enhance my strength in building my career that would
intrinsically help me in achieving greater practical excellence in the Health Sector
WORK EXPERIENCE DATE
ANAMBRA STATE PRIMARY HEALTHCARE DEVELOPMENT AGENCY Dec 2019 - till DATE
Job Description
Educating patients and families about illnesses and treatment plans
Conducting psychosocial assessments to identify mental or emotional distress
Counseling those in crisis or experiencing distress
Connecting patients and their families with necessary resources
Maintain current knowledge of local resources and relevant medical research to provide best
possible recommendation to patients
CHRISTABEL MATERNITY AND AGED HOME April 2015 – Nov 2019
Job Description:
Supporting young adult and the elders with Mental Health Challenges, moving, and handling of service users, ensuring they live as normal as possible whilst preserving their dignity.
Accurate Medication prompting and administration, administering total care in the most empathetic and professional manner at various nursing homes.
Direct personal care experience involving the provision of person-centered care such as bathing, brushing, cutting of nails as well as giving medication while keeping and maintaining up to date records of service users’ daily activities, bowel movement, medication, fluid intake and nutrition.
Planning, Budgeting and implementation of care and support programs.
Including monitoring and evaluation to inform feedback.
United bank for Africa 2010-2015
Job Description
Ensure proper work flow in the branch such as Funds Transfer, Cash and Teller,
Customer service and other Departments
Ensure that all transactions are promptly and properly handled to forestall Fraud
Liaise between the head, regional as well as other branch officers
Supervision of all units
Provide excellent customer service
Liaise with the branch on customer service issues
Mandate maintenance
Customers relation and managing client service satisfaction-related aspects
SKILLS
Health education and assessments Health promotion and maintenance
Works well independently and friendly Positive attitude.
Smart worker and loyal Self-motivated and a good listener
Able to work unsupervised and learns fast with Creativity as well as paying attention to details.
Involved in personality development and updating Knowledge based through Reading, listening and
observation
Independent judgment and decision making
EDUCATION
B.SC Sociology and Anthropology,University of Nigeria, Nsukka 1996.
National Diploma in Social Work,University of Nigeria,Nsukka 1991.
West African Examination Council, 1990
CERTIFICATIONS
Essentials of caregiving Prompt Home Care
Selling Skills Project Marketing Int’l
Domestic, Foreign operations & Treasury Vic Lawrence Associates
Accounting, credit & Risk management IBFC Augusto
Relationship management, Marketing & selling JMJ Consulting
Processing, compliance & personal effectiveness Nether wood consultants
Comprehensive operations training Centennial Capital Ltd
Customer service Excellence Workshop
REFEREES:
To Be Provided On Request
Contact this candidate