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Customer Service Mental Health

Location:
Birmingham, West Midlands, United Kingdom
Posted:
November 01, 2023

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Resume:

MODOZIE ADAEZE WINIFRED

+44-079********

E-mail: ad0rug@r.postjobfree.com

PROFESSIONAL SUMMARY

Focused on the development and progression of the Healthcare sector through consistent

hard- work, passion, and determination to succeed and seeking a progressive organization

that provides an opportunity to enhance my strength in building my career that would

intrinsically help me in achieving greater practical excellence in the Health Sector

WORK EXPERIENCE DATE

ANAMBRA STATE PRIMARY HEALTHCARE DEVELOPMENT AGENCY Dec 2019 - till DATE

Job Description

Educating patients and families about illnesses and treatment plans

Conducting psychosocial assessments to identify mental or emotional distress

Counseling those in crisis or experiencing distress

Connecting patients and their families with necessary resources

Maintain current knowledge of local resources and relevant medical research to provide best

possible recommendation to patients

CHRISTABEL MATERNITY AND AGED HOME April 2015 – Nov 2019

Job Description:

Supporting young adult and the elders with Mental Health Challenges, moving, and handling of service users, ensuring they live as normal as possible whilst preserving their dignity.

Accurate Medication prompting and administration, administering total care in the most empathetic and professional manner at various nursing homes.

Direct personal care experience involving the provision of person-centered care such as bathing, brushing, cutting of nails as well as giving medication while keeping and maintaining up to date records of service users’ daily activities, bowel movement, medication, fluid intake and nutrition.

Planning, Budgeting and implementation of care and support programs.

Including monitoring and evaluation to inform feedback.

United bank for Africa 2010-2015

Job Description

Ensure proper work flow in the branch such as Funds Transfer, Cash and Teller,

Customer service and other Departments

Ensure that all transactions are promptly and properly handled to forestall Fraud

Liaise between the head, regional as well as other branch officers

Supervision of all units

Provide excellent customer service

Liaise with the branch on customer service issues

Mandate maintenance

Customers relation and managing client service satisfaction-related aspects

SKILLS

Health education and assessments Health promotion and maintenance

Works well independently and friendly Positive attitude.

Smart worker and loyal Self-motivated and a good listener

Able to work unsupervised and learns fast with Creativity as well as paying attention to details.

Involved in personality development and updating Knowledge based through Reading, listening and

observation

Independent judgment and decision making

EDUCATION

B.SC Sociology and Anthropology,University of Nigeria, Nsukka 1996.

National Diploma in Social Work,University of Nigeria,Nsukka 1991.

West African Examination Council, 1990

CERTIFICATIONS

Essentials of caregiving Prompt Home Care

Selling Skills Project Marketing Int’l

Domestic, Foreign operations & Treasury Vic Lawrence Associates

Accounting, credit & Risk management IBFC Augusto

Relationship management, Marketing & selling JMJ Consulting

Processing, compliance & personal effectiveness Nether wood consultants

Comprehensive operations training Centennial Capital Ltd

Customer service Excellence Workshop

REFEREES:

To Be Provided On Request



Contact this candidate