David Lee Bradley III

Full-Time Student

United States ad0ru9@r.postjobfree.com

979-***-****

281-***-****

Aspiring IT Professional with a diverse background in pursuit of multiple CompTIA

A+, Linux & Microsoft certifications. Skills including but not limited to computer networking, analytical thinking & creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees & administration. A dedicated commitment to a team environment dynamic with the ability to contribute expertise & follow leadership directives at appropriate times.

Willing to relocate: United States

Authorized to work in the US for any employer

Work Experience

Remote Help Desk Support

Server Plus LLC

January 2021 to Present

· Answer inbound technical support calls

· Assist end users with email related issues,

· Trouble shoot issues such as WAN, and LAN connection

· Assist end users with billing and customer service-related issues

· Manage detailed ticketing system in a timely manner

· Follow up with customers to ensure issues are resolved

· Operated in multiple back-office software and VOIP communications

Jett Direct

Moderne Glass Company. Inc - Aliquippa, PA

January 2016 to December 2017

· Imprinted Digital Full Color imprints on all thing’s drinkware

· Accurately fulfilled product orders

· Calibrated and configured hardware for printing

· Screen-printed, full color sublimation, dealing, icing, precious metal imprints and banding, deep etching, laser etching,

Entergy Texas - Accu-Read Inc. Meter Reader

Conroe, TX

January 2014 to December 2016

· Accurately read all types of meters including clock style meters and commercial meters

· Responsible for recognizing abnormal output of utilities, such as extremely high electricity, gas, or water usage, and

· Performed meter readings, repaired issues

· Communicated with customers to help understand and explain issues

Heavy Equipment Operator/Laborer

W. T. Byler Company Inc. - Houston, TX

January 2010 to December 2012

· Built foundation for gas and oil storage tanks with retaining walls in petrochemical plants

· Operated construction equipment, bulldozers, forklifts, backhoes, dump trucks, cargo trucks, and hydraulic truck

· Assisted in the construction of structures, including bridges, roads, and buildings

· Responsible for the measurement and setting of grade stakes during a construction project

Education

Associates in Applied Science in Network Administration and Cyber Security

MyComputerCareer.com-TechSkills - Texas

May 2021 to Present

Vo-Tech in Networking Technology and Copper Based Wiring Systems

Columbiana County Career and Technical Center - Lisbon, OH

December 2006

Vo-Tech in Data Processing

Lawrence County Career & Technical Center - New Castle, PA

December 2005

High school diploma or GED

Skills

•Troubleshooting data networks

•Connectivity issues, external and internal networks

•Windows utilities to manage hard drives

•Apply static IP addresses to multiple devices

•Customer Services

•Social Skills

•Organizational Skills

•Network Troubleshooting

•Set-up and maintain firewalls and anti-virus

•Understand TCP/IP, DNS and DHCP systems

•Basic configuring of storage spaces

•Printer support and maintenance

•Install operating system service packs, updates,

•WAN

•LAN

•Ethernet

•Linux

•VoIP

•Troubleshooting

•Technical Support

•Microsoft Windows Server

•System Administration

•VPN

•Help Desk

•Network Monitoring

•Network Administration

•Desktop support

•Customer support

•Mac OS

•HTTPS

•iOS

•IT support

•Active Directory

•IT

•Information Security Links

https://mycc-csm.symplicity.com/students/portfolio/davidbradley-iii

Certifications and Licenses

Microsoft Technology Associate: Networking Fundamentals

January 2022 to Present

Microsoft Technology Associate: Security Fundamentals

June 2021 to Present

Information Technology Security Administration Program

February 2022 to Present

Certificate of Completion (MyComputerCareer)

Assessments

Technical support: Customer situations — Completed

April 2022

Responding to technical support situations with sensitivity

Full results: Completed

Technical support — Highly Proficient

April 2022

Performing software, hardware, and network operations

Full results: Highly Proficient

Basic computer skills — Expert

April 2022

Performing basic computer operations and troubleshooting common problems Full results: Expert

Work style: Conscientiousness — Proficient

April 2022

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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