Mayur Prakash Sawant

Bld.no-**, B-wtng, *th Floor, Room.no-405, Audumbar CHS, Tllak Na&ar, Chembur Mumbai-400089 981-***-**** • mayurprakashsawant. ad0rsl@r.postjobfree.com

Career Objective:

• To be a part or the team that works sincerely for the Organization. Work Experience:

&months of Industrial Training

INTERCONTINENTAL MA.RINE DRIVE lCUllBAI

• In all the four core department.

15th November 2018 To 14th April 20119

• *Front Oftlce- Check-in 8t Check-out, Opera System, Escorting Guest to there places. *Food & Beverages· (worked in kebab Korner restaurant as well as worked with ln· room dinning (serving appetites to the guest in there room).

• *Housekeeping· Worked in public area as well as room Attendant, making bed cleaning bathtub, bathroom, carpets vacuuming.

• *Food Production- I worked In Long and Short restaurant (continental. cusine kitchen). STOBB MANAGBB

RELIANCE RETAIL PVT LTD

16th March,2021 to 17th September 2022

• Organize all store operations and allocate responsiblllties to personnel

• Supervise and guide staff towards maximum performance.

• Prepare and control the store's budget aiming for minimum expenditure and efficiency.

• Monitor stock levels and purchases and ensure they stay wlthln budget.

• Deal with complaints from customers to maintain the store's reputation.

• Inspect the areas in the store and resolve any issues that mfgbt arise.

• Plan and oversee ln·store promotional events or displays.

• Keep abreast of market trends to determine the need for improvements in the store

• Analyze sales and revenue reports and make forecasts.

• Ensure the store fulfUs all legal health and safety guidelines.

!'B.Ol!IT O!'FICB GUBST SBBVICB ASSOCIATE

ITC GRAND GOA LUXURY RESORT & SPA

09 February 2023 -Current Working

• Perform various tasks including check-in, check-out, handling guest queries, billing and cashiering.

• Profile updation and Processing C form.

• Operational Hot Logs, Departure Feedbacks 8t Upsell.

• Received guest appreciation .as Staff to Recommend on Revlnate.

• Leading 1n Guest Experience Operations.

• ITC & Marriott Loyalty Program Enrolments.

• Consistently Drlvlng Guest voice, Trip-Advisor and Ancillary Revenue.

• Continuous process improvement and enhancement.

• Bllllng and High· Balance Credit Control-in coordination with Finance.

• Escalation and complaint handling and service recoveries - for in-house residents and FITs.

• Clearing of reimbursements, Paid outs from Finance.

• Pre-Arrival, Arrival, Departure and Post·Stlli)' engagement planning for guests. Bducation:

Bachelor in Hospitality Studies University of Mumbai BP MARINE ACADEMY

PJdU•~

• SKILLS:

• LEADERSHIP

• EFFECTIVE Tll(E MANAGEMENT.

• ABILITY TO MOLTITASK.

• CUSTOMER SERVICE.

• COllMUNICATION SKILLS

• TEAM MANAGEMENT

Achievements:

• After my tralning I received an Appreciation certlflcate from w INTERCONTINENTAL

• MARINE DRIVE MUJIBAI"

• . Got promotion from Department Manager (DU:) to Store Manager (Sil) In wRELIANCE

• RETAIL PVT LTD"

Bobbies:

PLAYING CRICKET AND FOOTBALL

PBBSOll'AL DB~ADJJ:

• DATE OF BIRTH: 07/ 10/ 1999

• LANGUAGES KNOWN: MARATHI, HINDI, AND ENGLISH

Declaration:

June 2017 -October 2020

I hereby declare that the above mentioned Information ls correct as per my knowledge ~ take the responslbWty for the same.

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