Teneshia Bailey

Casselberry, FL *****

ad0rsj@r.postjobfree.com

786-***-****

Ten plus years in excellent customer service, with Five years' experience in Data Entry with the ability to type 35+ wpm, intermediate skills in Microsoft word & excel, Supervisor experience, leadership experience for over 3 years wide range of communication skills in person and remotely

Work Experience

Transcom/Apple -

(Technical Support/Customer Service) April 2022 to June 2023

Duties; taking incoming calls for support regarding troubleshooting assisting with locked accounts billing questions providing steps for self help options submitting refund request educating customers of procedures and resolutions transferring to needed department

Pnc bank

(Remote Core Representative) - March 2018 to February 2019

Take inbound calls assisting with balance inquires, updating customers information, data entry, transferring calls, troubleshooting with customers to give the ability to log into there self help options.

SG Contact Center

(Customer Service Supervisor) - July 2018 to January 2019

Receive incoming calls, Document Complaints, Troubleshoot television service,Transfer Calls,Data Entry,Handle irate callers, Promoted to Supervisor, Monitor agents calls, Make sure payroll was submitted accurate, Provide feedback for agents progress,provide coaching, monitoring metrics.

Bartender Successful Bartender & Hookahs

(bartender) - August 2016 to March 2018

Provide customer service, Listen & take drink orders, Prepare drink orders, Serve customers orders,Process payments & provide change if needed

All American Medical Supply November 2017 to January 2018 (Order Processor)

Answer incoming calls,Place outbound calls to doctor office and patience,Data entry, archive file to proper level, e-fax documents to doctors office for patience prescriptions

Iqor

(Customer Service Representative/Floor Lead) September 2016 to November 2017

Answer incoming calls, Provide information for device claim,Update customers information, Read Affidavit if required,File insurance claims for mobile devices, Data Entry,Transfer calls to departments as needed.Handle irate callers, Provide support to new hires, Monitor & provide feedback to new hires calls,Recommend new hires to proceed to the next step, Assist with questions for calls, Conduct beginning & end of shift meetings for new hire classes.

America’s Education

(Remote Data Entry Clerk) February 2016 to August 2016

Running the system prediction matcher to locate schools for the customer file,Enter the Data into the System for matches, Checking for accurate personal information for client & making corrections as needed, Submitting completed sheets at the end of the day

LCN

(Remote Cold Caller) July 2014 to January 2015

Running the auto dialer to speak with potential customers looking to get information on insurance savings, Providing information to lowering insurance rates,Entering current information into the system, Passing call over to the lead line to make the close.

City Slickers

(Cashier/Line Prep) January 2014 to June 2014

Greeting customers,Stocking food at opening of the store, Preparing food orders,Processing Payments, Cleaning the store during store hours as well as to prepare to close.

Helios Media

(Customer Service) June 2013 to May 2014

Making outbound calls threw the predictive dialer for potential customers inquiring furthering their education,providing information, Updating their file,Transfering to the education line to close the deal.

Alorica/PRC

(Customer Service/Data Entry) December 2012 to June 2013

Answering inbound calls for HR Block customers, Assisting with entering current information for customers taxes, Assisting with technical issues with software downloads or errors in the system, Assisting customers with getting there software on their computers. Processing orders for the software.

Winn Dixie

(Cashier) January 2011 to July 2012

Assisting customers with check out, Processing payments, Providing correct change, Assisting on sales floor locating items, Document complaints, Stock front end of the store and maintained cleanliness of the front end throughout the day, returned foods to designated locations Helped resolve customer complaints. Decorated for special holiday displays for sales.

American Guard Service

(Security Guard) December 2009 to January 2011

Monitoring restricted areas, Guiding onboarders to the location to check in and board the ship, Providing end of shift reports, Scanning bags for safe travels, Providing boarding tickets and information packages,Locking up locations and opening locations as needed.

Old Navy

(Cashier) June 2007 to August 2009

Assist customer on sales floor locating items, Cashing out customers at the register, Upselling Old Navy credit cards to meet quota, Providing information on products and services, Maintain cleanliness of the store, Restocking shelves as needed, Providing markdowns on items in the store as they went on sale. Observe customers on the sales floor. Assist with dressing room inspections.

Education

Miami Central Senior High School

High School Diploma June 2002

Skills

Typing skills 35+ wpm,Computer Literacy,Data Entry,MIcrosoft word, Microsoft processor,Excel,Communication, Supervisor,Customer Service,Phone operator,Hostess,Bartender,Food Preparator, Decorator

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