Sivarama Popuri-646-***-****

ad0rrc@r.postjobfree.com

(Sr Salesforce Developer/Administrator)

Certified 401, App Builder, 201, Service cloud,Platform Developer 1 and Sharing and Visibility Architect certification

PROFESSIONAL SUMMARY:

•10+ in all phases of the Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation, and enhancement of projects in sales force applications with the background of OOPs.

•Experience with SFDC development using Apex Classes, Triggers, SOQL, SOSL, Visual Force Pages, lightning components, LWC, Apex APIs, VF-Components & Attribute, and Custom controllers, Controller extensions, MVC architecture and Force.com IDE.

•Experience in customization Security Access, Workflows, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.

•Extensive experience in designing of custom objects, custom fields, pick list, role-based Page Layouts, Workflow Alerts& Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format, design of visual force page, record types, dashboards, and email generation according to application requirements.

•Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign, Activities, Case Management, ACR, and Knowledge management.

•Understanding of the SFDC data model, building custom object from schema builder, and managing field records, creating master-detail and lookup relationships according to the functional requirement.

•Designed junction objects, Big Objects, and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes or automated alerts, field updates, and email generation according to application requirements.

•Proficient in Data Migration tools like Force.com Apex data loader, workbench, Import Wizard, Jitter bit data loader and Force.com Explorer.

•Hands on experience in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles, roles, and resource monitoring at different hierarchical level of organization.

•Hands on experience in building Reports, Dashboards, Analytics Snapshot, Historical trending, reports, Entitlement process for SLAs using Standard and custom Report types for the business users, management for higher visibility.

•Detailed knowledge and experience on SFDC CRM business processes for automation, Sales Cloud, Service Cloud, chatter, and App-exchange.

•Batch, Schedule Apex Programs, and communities.

•Proficient with tools like Eclipse IDE (Force.com Plug-in), Developer Console for developing, customizing of Apex Class, visual force pages, KM, Code coverage and changing meta-data components; Force.com sites, Explorer, Force.com beta version and Workbench.

•Strong experience with source control/Methodologies tools such as Flosum, Copado, Jenkins, Ant, and Agile accelerator, RTC, GITHUB, JIRA, Rally, ALM, SVN, and postman

TECHNICAL SKILLS:

Salesforce.com skills

Sales force CRM, Visual force, lightning components, Apex, workflow and approvals, custom objects, Big Objects, dashboards, reports, data loader, migration, SOQL, SOSL, apex classes, Apex triggers, Process Builder, REST, SOAP APIs, Change Sets, Ajax, jQuery.

Salesforce Technologies

Sales force CRM, Apex Language, Apex classes, Apex triggers, SOQL, SOSL, Analytical snapshots, Visual force Pages/components, Controllers, Eclipse 4.4, Force.com IDE, ANT migration tool, Jenkins, RTC Scrum, JIRA, Apex Data Loader, Jitter bit Data Loader, Workflows and Approvals, Case Management Automation, and Sandbox testing.

Salesforce with Tools

Eclipse, Brain Engine, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, ANT, Jenkins, Github, Force.com Platform (Sandbox, and Production), Agile accelerator sales force app and Copado, Flosum, and Postman and VS code

Languages

Apex, VF tags, C, C++ (Object Oriented Programming), JAVA Basics, JavaScript

Web Design Tools and Technologies.

MS Office, Excel, CSS, Java, Java Script, HTML, XML, LC, and jQuery.

Database

Oracle 8i/9i/10g, MS Access.

Operating Systems

Windows systems

Certifications:

Force.com 401(retired)

App Builder certified developer.

Force.com 201 certified developer.

Force.com Service Cloud certified developer.

Force.com Platform developer 1.

Sharing and Visibility Architect certification

EDUCATION QUALIFICATION:

Master’s in Managing Information Technology from Salford University, Manchester (UK)-2011

PROFESSIONAL EXPERIENCE:

Company: Q2 Software Inc, Austin, Texas 02/2022-Till date

Role: Sr. SFDC Developer/Admin

Project Description: The project is related to the sales/service domain, this is the life cycle of opening a business account which involved verifying the customer’s business(KYB) and customer information(KYC) to open a bank account.

Roles & Responsibilities:

•Chunk down the business requirements into stories with the sizing (Agile/Scrum with Jira).

•Develop Apex code for the batch/Queueable classes, triggers, test classes, etc,

•Develop the API call out to verify the customer’s business (KYB) and personal info (KYC) data from external systems (Such as Alloy, LexisNexis and etc).

•Troubleshoot the API issues by running postman calls and pieces of code in developer consoles to fix the issues.

•Develop the lightning components/LWC to display bank accounts under each business account as flow goes on from the initial step to the last step until the approval by a back-office agent.

•Configure all the admin scenarios for back-office personas for the users and the community.

•Follow the unit testing standards.

•Deploy to QA environment using GitHub/VS code/Jenkins deployment tool.

•Do one round of unit testing then move the story status QA ready.

•Support and fix the QA Scenarios

•Prepare for the prod deployment.

•Do the validation against pre-prod and deploy the components to Pre prod.

•Do the validation against Prod.

•Deploy the components on the scheduled window.

•Do one round of sanity along with BSA.

•Hand over the system to back-office bank staff and support the application.

Client: Fresenius Medical Care, Lexington, MA 05/19 – 01/2022

Role: Sr. SFDC Developer/Admin

Project Description: The project is related to sales/service/Health cloud about healthcare domain. Clinic staff looks for the clinical details, patient info, and slots availability for the patients to do the dialysis process. All patient demographics on the salesforce platform to maintain the history of dialysis.

Roles & Responsibilities:

•Split the business requirements into stories with the sizing (Agile/Scrum with Jira).

•Develop Apex code for the batch/ Queueable classes, triggers, and test classes etc.

•Develop the API call out to get the patient’s data from external systems.

•Develop the dataflow, dataset and lensed in TCRM to track the UI Quick links usage by users.

•Launch the tableau reports in salesforce for multiple charts of patient dialysis using Iframes.

•Develop the lightning components to display patients under each clinic.

•Configure all the admin scenarios for the home nurse, social worker, and Dietician users.

•Follow the unit testing standards

•Deploy to QA environment using the Flosum deployment tool

•Do one round of unit testing then move the story status QA ready

•Support and fix the QA Scenarios

•Prepare for the prod deployment.

•Do the validation Against pre-prod and deploy the components to Pre prod

•Do the validation against Prod

•Deploy the components on the scheduled window

•Do one round of sanity along with BSA

•Handover the system to clinic staff and support the application

Client: MassMutual Life insurance, Springfield, MA 02/18 – 04/19

Role: Sr. SFDC Developer/Admin

Project Description: The project is related to sales cloud about Insurance domain. When users look for the policies regarding insurance with business and person Account when converted the leads, those policies will be directed to many agents in org where provides the good policies information to customers and turned into opportunity with Activities.

Roles & Responsibilities:

•Gather the requirements from business and split into stories with the points (Using Pointing poker by developers) for the scrum (Agile with Jira).

•Mask the lead's phone number, address, and names until assign to the agents to avoid cherry picking in Apex.

•Maintain the restriction UI messages for handling agents leads limits and agency limits.

•Convert the leads into person/Business accounts with/without Opportunities with activities based on batch apex and Vf pages UI.

•Track the usage of activities on each lead with the actions of lead by loading on ownership base object (Huge functionality) by apex, Batch apex (TWS call, ETL) reports and Dashboards.

•Share the report links on HTML email template by batch apex to see only their Agency Leads on every Monday.

•Refractor the triggers into controllable execution to avoid the recursion when combined with workflows and process builders tied up with flows.

•Refractor the test classes due to duplicate rules introduced recently in orgs for the code coverage.

•production troubleshoots for 20 % on daily data inflow by batch apex jobs .80% is for full development According to PO.

•Data updates and imports from reports and data loader when jobs failed due to abnormal issues.

•lead conversion reports with opportunities and without opportunities.

•Maintain Backup log object to check the jobs/records failed due to any validation rules from other systems by Apex handlers.

•Reparent all child (7 objects) records to the one parent record which is deduplicated using batch apex and triggers (Huge functionality with appreciation)

•handle productions issues to analyse and turn into enhancements if functionality is not existed.

•Developed the REST API calls for returning the records to external system based on search (Get/Post/Put)

•Developed visual force pages parallel to lead conversion functionality for with opportunity and without opportunity based on multiple criteria’s

•Worked on all configuration areas PLs, RT's, Buttons with JavaScript, roles, profiles, WF, PB, VR, Flows, reports and Dashboards etc on and on.

•migrate the traditional visual force pages into Lightning components with the Migration of non- classic view.

•Developed complex dynamic lightning components for web form embedded in visual force pages.

•Sandbox refreshments and Unit testing for all the scenarios before moving to production.

•Reached out to salesforce.com on limitation of recurring tasks and events functionality on activities in lightning

•Deployment with Copado and Change Sets among all org levels.

Client: NEUBERGER BERMAN, New York City, NY 06/17–01/2018 Role: Sr. SFDC Developer/Admin

Project Description: Project is related to sales cloud about financial domain. When users raise financial investments plans regarding company and person Account, those plans will be directed to many agents in org where provides the good plans and turned into opportunity with Activities.

Roles & Responsibilities:

•Gather the requirements from business and split into stories with the points for the scrum.

•Convert the company accounts into person accounts based on schedule batch apex and vice versa.

•Optimise the triggers into controllable execution to avoid the recursion when combined with workflows.

•Refractor the test classes due to duplicate rules introduced recently in orgs for the code coverage.

•Fix the production bugs on daily data inflow and out flow from sales force batch apex jobs.

•Data updates and imports from reports and data loader when jobs failed due to abnormal issues.

•Convert the traditional visual force pages into Lightning Pages with the adoption of non- classic view.

•Developed complex dynamic lighting components for web form embedded in visual force pages through sites.

•Maintain error log object to check the jobs/records failed due to any validation rules fail from other systems by Apex handlers.

•Developed the REST API calls for returning the records to external system based on search (Get/Post/Put)

•Developed visual force pages parallel to lead conversion functionality for opportunity based on four criteria by controllers.

•Configured all configuration areas PLs, RT's, Buttons with JavaScript, roles, profiles, reports, and Dashboards etc on and on.

•Sandbox/full copy refreshments and Unit testing for all the scenarios before moving to production.

Client: TIAA, New York City, NY 04/16 – 05/17

Role: Sr. SFDC Developer/Admin

Project Description: Project is related to sales cloud about insurance domain. When users raise an insurance plans regarding product and service, those plans will be directed to many agents in org where provides the good service and then gathers feedback from the users (sales cloud).

Roles & Responsibilities:

•Work closely with sales team and business analysts to perform detailed analysis of business and technical

•Requirements and design solution by customizing various standard objects of SalesForce.com (SFDC).

•Assist business stakeholders during UAT and QA team in regression testing and analysis of the applications.

•Design and develop project document templates based on SDLC methodology.

•Develop apex program and apex triggers for various functional needs in the application.

•Worked on Dynamic Apex to access Objects & Fields to describe information, execute SOQL, SOSL, REST API, SOAP API & DML.

•Design various web pages in visual force for functional needs within Sales force. Created visual force pages to override the standard functionality of new and edit buttons.

•Code deployment was done using the Eclipse IDE, Deployment Change Set & etc.

•Migrated leads, accounts, and contacts to the Sales Cloud by using the Jitter- Bit Data loader tool.

•Work on Chatter and Email integration features related to Sales cloud and Marketing cloud.

•Involved in design, Development, planning, testing of Sales force cloud services.

•Design and deploy Custom tabs, Custom objects, Page Layouts, Lightning Components, Visual force pages (Ex: Custom lookup Magnate glass & etc) including migration.

•Validation rules, Approval processes and Auto-Response rules. Add custom fields to objects and added

•Custom functionality using custom controllers and extensions.

•Work with various standard objects including Accounts, Contacts, Leads, Campaigns, Opportunities, Cases and Custom Objects management.

•Implement pick lists, dependent pick lists, lookups, master detail relationships and record types to enforce

•Data quality setup marketing campaigns and assignment rules.

•Created workflow rules and defined related tasks, email alerts and field updates.

•Support the data migration and data export activities through various business centres using Apex Data

•Data Loader, Apex Data Export, and Import Wizard.

•Implement search and filtering features on page layouts to make it easier for sales to locate relevant

•Use Sandbox for testing and migrated the code to the deployment instance after testing.

•Create various Reports (summary reports, matrix reports, pie charts and dashboards) and setup report

•Perform periodic data cleaning and administered custom objects, workflow, and campaign management.

•Involve in project documentation review cycles and followed-up for reviews to see them through to completion.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Sandbox, Eclipse IDE Plug-in, RTC, Agile accelerator sales force app & ALM.

Client: WebEX, CISCO, San Jose, CA 07/15 – 03/16

Role: Sr. SFDC Developer/Admin

Project Description: Project is related to Case management with Knowledge management for service domain. When users raise cases regarding product and service, those cases will be directed to many agents in org where provides the good service with knowledge articles and then gathers feedback from the users. For this developed many apex classes and VF pages (service cloud)

Roles & Responsibilities:

•Interacted with various business user groups for gathering the requirements for Sales force CRM implementation and documented the Business and Software Requirements

•Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual force and Force.com API

•Worked on Hot topics such as Knowledge Articles customization and entitlements process.

•Developed Vf pages with Field sets usage, custom settings, Labels, JavaScript, jQuery.

•Implemented Dynamic apex, batch apex, schedule apex, static resources etc.

•Supported around 1000 users in the implementation of the Service cloud and sales cloud.

•Developed Visual force pages, controllers for goal setting and performance evaluation

•Developed Custom Apex pages and Apex classes and have also written various visual force email templates.

•Worked on Email handling requirements for assigning the leads to Agents.

•Used Dashboards and reports to show the performance of the offices and time taken to assign Leads.

•Been a part of Unit testing and guided my offshore Developers.

•Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.

•Developed custom objects and custom tabs for various modules of applications.

•Extended standard native Force.com functionality using Visual force, Apex, AJAX, jQuery and HTML.

•Written numerous SOQL and SOSL queries using Force.com explorer.

•Prepared various test cases to test the functionality of the code in accordance with the governor’s limits.

•Wrote Apex batches, test methods to build synchronization of phone field with master database

•Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization

•Implemented case management automation (on Case Object) to track and solve customer’s issues Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases Tab

•Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application

•Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization

•Work with end users and other client stakeholders to resolve production issues.

•Used the sandbox for testing and migrated the code to the deployment instance after testing.

•Participated in the training sessions provided by the Sales force team

Environment: Sales force Unlimited edition, Jira, SOQL, SOSL, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force, Pages / Components, S-Controls, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case, Management Automation, Custom Objects, Territory Management and Jenkins.

Client: JiffleNow, CISCO, CA 05/14–06/15

Role: Sr. SFDC Developer/Admin

Project Description: this project is related to sales cloud with the event management for tasks fulfilment for service domain. Based on the events, calculates the sales of the products which is weekly/monthly basis (sales cloud).

Roles & Responsibilities:

•Worked as Developer with the Sales force team to gather the business requirements and customized the apps to match the functional needs of the organization.

•Exposure to Agile methodologies through SCRUM.

•Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

•Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers required for the recruiting application.

•Developed huge amount of historical trending reports with custom summary formula fields.

•Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

•Developed Apex Classes, Controller Classes, Apex Triggers and VF pages (EX: PDF/word formats) for various functional needs in the application.

•Developed and deployed workflows and approval processes for new job openings and hiring according to the management policies.

•Developed HTML to create Custom Email Templates inside Visual force page and under communication templates section.

•Worked in Data Migration from Legacy Applications to Sales Force Using Data Loader Utility.

•Used sandbox for testing and migrated the code to the deployment instance after testing.

•Worked on test classes to achieve deployment at 90%

•Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Client: SOPHOS, UK. 09/13– 02/14

Role: Salesforce developer/Admin

Project Description: this project is related to sales cloud with order/Opportunities management for the product sales domain. Based on the sales, calculates the revenue of the products which is weekly/monthly basis (sales cloud).

Roles & Responsibilities:

•Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.

•Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.

•Used and administered Sales force CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.

•Responsible for performing administrative functions in Salesforce CRM such as create/modify pick lists and lookup fields.

•Developed various Controller classes and Apex Triggers for various functional needs in the application.

•Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.

•Created email templates and inbound emails using Visual Force for clients and customers.

•Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

•Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

•Created various Batch jobs and time dependent workflows to update the data regularly.

•Customized Salesforce.com fields, page layouts, record types, list views and queues.

•Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.

•Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.

•Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

•Good knowledge in developing the documents for data model design in sales force CRM.

•Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.

•Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.

•Provided user support and bug fixing activities as per the SLA.

•Actively involved in most critical phase of the project, in the development and support areas.

•Instrumental in performance tuning of programs during the post Deployment and Deployment period.

•Co-ordinate and worked with offshore team and other client teams to resolve production issues

•Worked with Business Analysts in solving various causes related to configuration issues and user login issues.

Environment: Saleforce.com platform, Force.com, Brain Engine, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers and ANT tool.

Client: CO-OPERATIVEGROUPS, UK. 06/12– 08/13

Role: SFDC Developer/Admin

Project Description: The objective is to build a Sales Tracking and Commission System application on the force.com. This Platform is facilitated for the sales process (domain) to analyze the annual revenue on the products (Sales cloud).

Roles & Responsibilities:

•Engaged with business partners for discussion of various business requirements and performed POC’s in the application.

•Customized various components using Apex Language - Apex Classes, Apex Trigger, Apex Batch, Scheduler and Web Service in the current project.

•Worked with SOQL and SOSL queries for retrieving data from the Force.com platform and optimized SOQL while querying against large data sets.

•Written Apex Controllers – Custom, Extensions in the application for customizations on Account, Contact, Case and Task.

•Developed Visualforce pages, components for Account, Contact, Case customizations and written apex Controllers (Custom, Extension).

•Developed rich interactive Visualforce UIs to mimic with organization user interface using HTML, CSS, JavaScript, and jQuery.

•Created SOAP, REST based apex web service classes where external partners to consume Account, Opportunity, and Case details.

•Written apex unit test classes to have at least 75% of code coverage across the organization.

•Designed and implemented configurations of Standard, Custom objects, Formula fields, Record Types, Page layouts, Dependent Pick lists, Custom tabs, and Validation rules.

•Created Visual force pages that use as PDF.

•Defined and created relationships using Lookup, Master-Detail with different objects and created Junction Objects for establishing Many-to-Many relationships.

•Worked on configuring/customization of Accounts, Contacts, Opportunity, Products, Price books, Campaigns, Leads and Cases.

•Implemented in detail for setup for users in such a way that Campaigns help users to evaluate each marketing activity.

•Created Case Escalation rules, Assignment rules and auto case generation using Email-to-case.

•Implemented web-to-lead to create leads from website.

•Re factored all workflow rules using sales force Process builder and created actions like Field update, Email Alert and Creating, records.

•Performed administrative tasks like creating Users, Roles, and Profiles, Permission Sets, Public groups, Queues and configuring IP ranges.

•Configured Single Sign-On for various sales force instances with Active Directory.

•Created Report Types, Reports and Dashboards on standard and custom objects for business users.

•Worked on deployment of components across various sandbox and production instances using Force.com Migration Tool (ANT), workbench, Eclipse and Change Sets.

•Worked on daily based production issues and interacted with business users directly to resolve the production issues.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Workflow Rules, Approval process, Security Controls, Apex, VF tags.

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