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Quality Assurance Customer Service

Location:
Ashburn, VA
Posted:
October 31, 2023

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Resume:

Soma Barua

Springfield, VA Phone: 571-***-**** Email: ad0rpu@r.postjobfree.com

Key Strength

Dependable and dedicated Quality Assurance Lead, results focused professional with 16+ years’ experience with energized/collaborative workplace and motivational goal setting. Proactively communicates across organizational levels, displaying positivity and enthusiasm.

AREAS OF EXPERTISE

Life Cycle Agile/Scrum and Waterfall Risk Identification & Mitigation Status & Progress Reporting

Cross-functional Collaboration Document & Data Management Configuration Management

Effective Problem Resolution Team Leadership & Mentoring CMMI v1.3 and v2.0

Project Scope and Plan Relationship Cultivation Detail Oriented

Audit Compliance Reviews Quality Assurance ScrumMaster

TECHNICAL PROFICIENCIES

JIRA, MS Office Suite, PowerPoint, SharePoint, Adobe XD, Team Foundation Server, Visio, and Testing Infrastructure, Quality Center, Bugzilla, Test Manager, HP Test Director, Quick Test Pro and Database Management

Skills

●Management, Quality Assurance, Customer Service, Configuration Management, CMMI 2.0 Development

●Tracking compliance to policies and procedures and resolving or escalating any compliance issues

●Working knowledge in HTML, and Javascript

●Applications in Web and Client/Server environment

●Strong experience in Analyzing, Managing, and writing Test Matrix, Test Strategy, Test Requirement, Test Script, Test Environment Specifications and Application Procedure Documents

●Test Plans, Test Procedures in every release and in all phases of SDLC

●Requirement Testing, System Testing, Integration Testing, Functionality Testing, Smoke testing, User Acceptance testing, Positive testing, Negative testing Load/Stress Testing, Usability Testing, Installation Testing and Security Testing with both Manual and Automated Testing tools

●Strong Manual Testing and solid automated tools corresponding in HP Test Director, Quality Center, Quick Test Pro, Test Manager, TFS, JAZZ and Bugzilla, JIRA

●Extensive experience in System Testing, Regression, end to end and User Acceptance

●Agile/Scrum Methodology, and Waterfall Methodology or Hybrid

●Quality Center/Test Director to help developers resolve issues

●Able to communicate between the technical and non-technical in the team

●Equally effective working in self-managed projects or as a team member

PROFESSIONAL EXPERIENCE

Planned Systems International (PSI)

April 2012–September 2023

Quality Assurance Lead

●Confirms quality work products are distributed and contract requirements are being met by performing quality assurance reviews and process assessments, gathering, and analyzing metrics sporadically, and organizing weekly release activities

●Executed SQL queries provided by the developers

●Develop and implement quality assurance standards and procedures and knowledge of concepts for process improvement, performance optimization, managing team and change management

●Review documentation prior to release for quality assurance and create/manage retrospective per releases

●Monitoring and reporting of adherence to deliverables schedules and quality for administrative support services and followed the HIPAA rules

●Attended Scrum Stand Up meetings daily and managed and implemented scaled agile/waterfall hybrid

●Strong skills in Microsoft Applications PowerPoint, Excel, MS Office and Office 365, Visio, SharePoint, and Outlook

●Excellent experience in Jazz, VCS, JIRA, Testing Infrastructure (TI) and Team Foundation Server (TFS)

●Participates in internal/external appraisals to validate/verify quality system and internal processes are functioning at a Capability Maturity Model Integration (CMMI)-DEV Level 3 and reports deficiencies or recommendations for process improvement to program management

●Excellent written, verbal communication, proofreading skills, attention to detail, and organizational

●Experience in Process improvement, Process Management, Change Management, and technology enhancements

●Excellent experience in internal audits and other quality assurance activities

●Assure ongoing compliance with quality and industry regulatory requirements

●Strong analytical and problem-solving skills

●Oversees regional compliance training programs for all personnel and develops training processes around Quality, Engineering, Metrology, Document Control, and regional/site Archives staff

●Work with each process area leads to collect artifacts for each practice and providing artifacts to the CMMI appraisers

●Makes suggestion for change to work products and present suggestion in the form of Quality Assurance Reports. Preparing documents and reports by gathering, analyzing, and summarizing material and trends

●Coordinate with program management to develop new or reviewed program internal processes and management plans

●Proficient in offering technical and editorial inspection of work products/deliverables (such as software test plans, test reports, software user guide, design documents, test procedures and progress reports) for rightness and compliance to the corporation

●Experience coordinating multiple assignments/tasks and projects effectively in a demanding and fast paced environment under rigid deadlines

●Thorough understanding of Waterfall and Agile/Scrum methodologies

●Experience collaborating with development teams and other team members

●Experience in coaching, mentoring, evaluating, engaging and training in a fast-paced environment

●Facilitate CM Audits quarterly. Chairing the Configuration Control Board (CCB) and enacting changes as directed

●Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project time frames

●Manage Contract Data Requirements List (CDRL) and Data Item Deliverable (DID) requirements

●Assists as Subject Matter Expert (SME) for Change Management for assisting external requests, data calls and Contract Deliverables (CDRL) reporting to JOMIS CM Program Office

●Experience in Software Development Life Cycle (SDLC) and Software Quality Assurance (SQA).

●Years of experience supporting Department of Defense (DoD), Defense Healthcare Management Systems (DHMS) large-scale Electronic Healthcare Records (EHR), Defense Health Agency (DHA) technology solutions.

Sr. Software Tester/Quality Assurance

●Tracked, reported defect/bug tickets based on the findings and oversee user testing, and test regression on integrated system components

●Proficient at documenting test procedures/test cases, test plans based on the requirements

●Experience in TFS (Team Foundation Server), Jira, Confluence, Oracle, SAP BusinessObjects Business Intelligence Suite, Symantec Ghosts Solution Suite, and Windows OSes, Jazz

●Extensively performed manual testing, requirements verification testing, functional and user acceptance

testing (UAT), Risk Based testing

●Excellent experience in Front-end testing such as: System, Smoke, Integration, Functional, Regression and Ad-hoc testing on many Client/Server and web-based applications

●Proficient experience in back-end testing or database testing, proxy using MIRTH Connect; knowledgeable in various Structured Query Language (SQL) offerings

●Performed Independent Verification and Validation (IV&V) and test activities including Regression and Real-time testing, Integration testing, end-to-end testing, evaluating software, procedures, designs, against the requirements and following the SDLC processes for multiple projects

●Author of Test cases and executed hands on testing on handheld devices (iOS and Android tablet)

●Excellent attention to details, quick learner, eagerness to learn new skills, and can work in multiple projects

●Configure workstation or handheld devices based on pre-requisite for testing

Census Bureau

June 2010-April 2012

Test Automation Engineer

●Developed Test Plan, Test cases, Test scenarios, Requirement Traceability matrix

●Executed System, Functional, Smoke, Interface, Positive, and Negative Testing

●Wrote SQL query to query the database to validate data flow from front end to backend by using SQL Assistance.

●Performed Manual Testing for usability and compatibility of the custom Web application

●Participated design business review meeting with the business analyst to understand requirements and workflows

●Performed end to end testing for Regression, Integration, and database testing

●Performed manual GUI test for Data entry screen in the Application

●Accessed data from Oracle database using SQL scripts

●Validated reports developed using Crystal Reports

●Performed defect tracking for the bugs in the application that included documentation, tracking and re-validating defects that helped developers to track the problem and resolve the technical issues

●Created test scripts in VBScript using QTP tool to perform regression and functional testing on new builds of the software

●Worked closely with the Application Coordinators to resolve defects and complex issues

●Lead the team members on test planning, test case creation & gathering test scenarios for various projects

●Stored and executed test data in Quality Center

●Used Quality Center to report and track Defects

●Created LoadRunner scenarios by utilizing Load Runner controller and Vugen to create a Vuser script and parameterized the scripts and enhanced them according to the test cases

●Used performance monitors and Load Runner graphs to analyze the results

●Coordinated with developers to recreate the errors and maintained the trouble log reports. Involved in conducting the test walk-through and worked closely with project management

●Reported system wide incidents, problems, service requests, and changes to configuration items

●Organized and perform User Acceptance by involving end users and get direct feedback about the system

●Performed 508 Compliance testing using JAWS

●Performed end user Compatibility and provided end user support in medical facilities during Pre and post go live of new module

American Red Cross

November 2007-May 2010

Quality Analyst

●Developed Test Plan, Test scenarios, Test cases, Test Scripts and Traceability matrix

●Executed System, Functional, Positive, Negative Testing and performed User Acceptance

●Created Quick Test Pro test scripts to automate the Regression Testing

●Carried out requirement analysis for business process of the Functional application

●Analyzed, developed, documented, and validated QA work product for the Loan application, against the Use Case

and Business Requirements Documents as part of the SDLC activity

●Analyzed the Business requirements, performed ambiguity reviews and communicate about the In consistencies

between the requirements and application

●Developed software test plans, test design specifications, and test scripts for various test scenarios

●Tested the application utilizing the Agile/Scrum methodology

●Functional responsibilities included performing GUI Testing, System testing, Database testing,

●Usability testing, Security testing, Interface testing and Regression testing on the Functional application

●Tracked all the bugs and fixed them using Quality center tracking system and generated reports and Defect metrics

●Generated reports and metrics to provide project status to upper management

●Participated in risk management to help determine best use of development and testing resources

●Testing the back-end database running on SQL platform/wrote SQL script to test the integrity of the back-end server

●Executed SQL on Oracle tables to verify transition of Data from front end to back end as well as to verify sanity of data

●Documented testable requirements in Quality Center after review of the Software Requirement specification document and Project Plan

●Designed, executed, reported, and tracked Defects Test Cases in Quality Center

EDUCATION

●Master of Business Administration Concentration in Project Management (MBA) from Strayer University

●Bachelor in Database Management from Strayer University

●Associate in computer science from NOVA Community Collage

CERTIFICATIONS/AWARDS

●Introduction to CMMI for Development v1.3 Certification

●CMMI v2.0 Upgrade Certification

●Standard Development Process Certification

●Security + Certification

●Cyber Awareness Certification

●Total Quality Management (TQM) Certification

●ISO 9001:2015 Certification

●ScrumMaster Certification

REFERENCES

Furnished upon request



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