VICTORIA GARCIA

Glen Ellyn, IL ***** 708-***-**** ad0rnp@r.postjobfree.com LinkedIn Profile

Human Resources

Performance-driven candidate with experience facilitating administrative support services looking to enhance further academic training and knowledge within the human resources industry.

Strong organizational, customer service, and communication skills with the ability to plan and direct business affairs.

Possess clear and practical interpersonal skills to support services while fostering relationships with employees to create a positive working environment.

CORE COMPETENCIES

Customer Relations

Microsoft Office Suite

Team Building/Collaboration/DE&I

Coaching, & Mentoring

Account Management

New Hire Onboarding

Training & Development

Record Keeping

Administrative Support

EDUCATIONAL BACKGROUND

DeVry University

MBA August 2023 with Distinction

National Society of Leadership & Success, Presidential Member; Delta Mu Delta

DeVry University

Bachelor of Science in Technical Management August 2021

Concentration in Human Resource Management Summa Cum Laude

National Society of Leadership & Success, Presidential Member; 4.0 GPA Dean’s List

PROFESSIONAL EXPERIENCE

Hub International Limited, Oakbrook Terrace, IL August 2021 - Present

Benefits Service Administrator

Prepare reports for C suite executives by collecting, analyzing, and summarizing information and trends.

Create, Facilitate, and maintain new hire benefits training.

Responsible for HRIS system testing and feedback to HRIS and Field HR regarding requirements for HRIS system changes.

Primary liaison to field HR and local benefit partners in all aspects of benefits admin and leave of absence.

Work closely with Benefit Consultants on ongoing reporting and benefits projects (vendor specifications, selection, implementation, communication).

Collaborate with the accounting department for vendor payments and retirement plan contributions.

Partnered with DE&I to help create new platforms for employees.

UNITED PARCEL SERVICE (UPS), Addison, IL February 2019 – August 2021

GBS Intermediate Collections Associate

Monitored high-risk large corporate accounts, improved cash flow, and minimized delinquencies for third-party freight companies.

Efficiently resolved objections and terms promptly while implementing various adjustments.

Answered calls; provided superb customer service while working simultaneously within multiple computer database systems.

Spearheaded the creation of training modules to utilize during the new hire onboarding process.

Executed mentor development, DE&I, and leadership to enhance new employee skills, productivity, and quality of work.

PREMIER DESIGNS, Berwyn, IL November 2014-March 2020

Jewelry Consultant

Engaged in operational matters including selling products, placing special orders, displaying, and S&R merchandise.

Executed company objectives, exceeded sales and service goals, and generated top revenue for the business.

Participated in and led training on products and services to gain a better understanding of product features and trends.

Managed inventory and completed daily jewelry count and audits.

ADDITIONAL EXPERIENCE:

It’s About Time, Cicero, IL, Head Mixologist August 2017 – February 2019

MORTON COLLEGE, Cicero, IL Switchboard Operator/Student Activities September 2010- May 2012

DOCUMENT TECHNOLOGIES, Chicago, IL Head Service Specialist January 2005- December 2006

VOLUNTEER EXPERIENCE

Hub Diversity and Inclusion team Parent Teacher Association, Executive Board

Hub Women’s Network Ambassador Morton College Ambassador

Contact this candidate