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Khadija Westermarck

Lauderhill, FL ***** 954-***-**** ad0rnf@r.postjobfree.com

Summary

Linguistic skills, high quality customer service, multi-tasking and takes initiative. Sales and marketing, communications and listening skills. Contract negotiation, cost reduction. Owned and operated a fashion business. Personable Real Estate professional with over 12 years of superior client satisfaction in real estate transactions. Licensed Community Manager. Well-versed in assisting clients with mortgage options research and financial management to facilitate productive negotiations. Representing clients in purchasing, selling, and leasing residential real estate properties. Experience

REAL ESTATE AGENT 02/2017 - Current

United Realty Group, Inc - Plantation, FL

• Showed residential properties and explained features, value and benefits of available homes.

• Promoted property sales through advertisements, open houses, and participation in multiple listing services

• Managed sales pipeline by actively following up with prospects and hot leads

• Increased customer satisfaction ratings by addressing issues effectively for speedy resolution. REAL ESTATE AGENT 02/2007 - 03/2017

Viking Homes Realty - Miramar, Florida

• Studied property listings, conducted site inspections prior to own listings, assessing condition for rental or purchase.

• Interviewing Clients to fully comprehend their needs and means, to provide them with the best match.

• Negotiated between sellers and buyers, discussing conditions and drew up real estate contracts or leases

• Managed sales pipeline by actively following up with prospects and hot leads.

• Promoted property sales through advertisements, open houses, and participation in multiple listing services. Property MANAGER – 01/2008- Managed 10 Condo Units. - Leasing, advertising and rent collection and maintenance. LEDs America - Lauderhill, Florida 05/2005

• Helped establish new lighting technology Corporation from inception:

• Duties included placing international orders, arranging shipments, customs clearances, documentation of inventory

• Sales and promotion of this new Technology

• Purchasing and maintaining inventory including procuring storage facility and maintaining stock

• Arranged business travel both domestic and international

• Translation of documents and presentations maintained worldwide communication. HOME LOAN CONSULTANT 02/2001 - 02/2006

Countrywide Home Loans - Sunrise, FL.

• The position entailed sales, marketing, customer relations, market trend research and analysis, mortgage rates monitoring

• Performed market research to locate Real Estate prospects

• Conducted client interviews, explaining the process and gathering relevant data to accurately fill out loan applications, keeping clients updated until close.

• Analyzed financial status and credit records of applicants, in parallel to property evaluations to determine feasibility of granting loans

• Reviewed credit applications, ensuring full accuracy, and meeting all requirements in accordance with loan program guidelines, such as follow up with underwriter and loan processors. BRANCH RELATIONSHIP BANKER 01/2000 - 01/2001

BANK UNITED - Tamarac, FL, Florida

• Advised customers on bank products, services, and financial planning options

• Completed thorough and accurate documentation for money movements, deposits, or withdrawals

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• Adhered to bank and legal guidelines for reporting, loan approvals, and money handling., Acquired an extensive background in the cruising industry, with several years of on-board experience with the above Company as well as others

CUSTOMER SERVICE REPRESENTATIVE 03/1998 - 01/1999 Bank Atlantic - Fort Lauderdale, Florida

• Perfect fluency in several languages was required to secure this position, to respond to phone inquiries from foreign clients

• Resolved customer issues and concerns regarding their bank accounts

• In addition, opened and maintained accounts, sold a wide array of bank products, such as saving accounts, IRA's, loans, refinance, prospected with builders and Realtors to expand sales

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor

• Educated customers on special pricing opportunities and company offerings

• Assisted customers in making payments on accounts and setting up payment plans

• Fielded customer complaints and queries, fast-tracking them for problem resolution

• Documented conversations with customers to track requests, problems, and solutions. TICKET AGENT

Chamber of Commerce - Blagnac, Toulouse, France

• Performed boarding

• Ticketing, luggage registration

• Issuing boarding passes and verifying passports and visas

• Addressed Customers issues and concerns.

MANAGER

Seita Tobacco Co - Toulouse, France

• Achieved a 60% increase by implementing a promotion and advertisement campaign of

• French tobacco products to passengers on board cruise ships

• In a different assignment, marketed products in several French cities, Spain and North Africa. MANAGER

Fanny Boutique - Toulouse, France, France

• Management of sales, merchandise selection, purchase orders, stocking, inventory, window displays, promotions, book-keeping, hiring and supervising employees,

• Achieving repeat business by maintaining customer satisfaction. OWNER/MANAGER

Le Grand Soldeur, Fashion Boutique - Toulouse, France

• Owned/operated retail business, handling all facets including sales, window display, promotions, merchandise selection, price negotiation, purchase order, stocking, inventory, book-keeping

• Hiring and supervising employees then, ultimately, customer satisfaction resulting in a steady patronage and a profitable business.

Education and Training

Gold Coast School - Tamarac, Florida Real Estate License-2006 -CAM License- Community Association Manager. 06/2020

Languages

English, French, Spanish and Arabic.

Certifications

First-aid and Lifesaving certifications Score: successfully achieved the Emerging Entrepreneurs Program. and received Certificate of Achievement Special Interests.

Interests

Fashion, interior decorating, reading, swimming, hiking, travel, nature, Art and Crafts and refurbishing of old items for new purposes and traveling and connecting with people.

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