JEREMY HOC CHUA

408-***-****

ad0rn9@r.postjobfree.com

Starbucks HMSHOST San Francisco,

General Manager December.2019 to Current

Oversee three terminals stores

Ability to interface well with the company and to represent in a highly professional manner

Focused on customer interaction and employee driven to ensure creating harmonious work space

Responsible for providing friendly service to guests while handling food and beverage purchases, accepting payment and making change.

Provide and follow starbucks training guidelines with all staff members at both the on boarding and on going developments stage of individual careers

Responsible for interviewing, hiring, on boarding

Oversees completion of daily reports and cash management

Ensure that all sanitation and safety policies are being enforced

Monitor preparation and presentation of all food and beverage

Complete and verify scheduling and payroll

Maintain cost of sales, budget, labor and p&, inventory management

Maintain facilities and equipment

Starbucks San Jose, CA

Store Manager April.2019 to December.2019

Trained in café lobby and drive through store

Provide customer service with making beverage while maintaining employees

Achieve sale store goals, maximum p&l revenue, manage inventory, handle customers complaint

Communicate accurately and concisely ensure to store operation

Demonstrate integrity and honestly towards starbucks mission of knowledge to promote culture and values

Role modeled a calm demeanor during high volume and any unusual event

Okay Continue to keep up to store operations and set a positive example for barista and shift leads

Helped trained partners with superior customer services while maintaining sale goals

Interview, hire and onboard new employees

Managed a team of 15 at a café and a team of 34 at a drive through store

Burke Williams Spa San Jose, CA

Distribution Manager August.2013 to March.2019

Spa Attendant & distribution team member

Engage all guest with prgracious and efficient service

Help resolve customer and employees issues with solutions

Attained a strong understanding of maintaining the duties of ordering and restocking the entire facility

Collaborate working closely with the operations and facility goals

Provide guests with product retail knowledge along with providing MDSA knowledge

Drive monthly sales goals. P&L management. Oversee financial product budgets

Adjusting product pars, processing order and closing invoice

Account and close inventory

Liaison for contacting variety of vendor for Maintenance & Repairs

Oversee safety regulations, sanitation and understanding cleanliness of the entire facility with maintenance/cleaning crew

Create staff schedule based on the business needs

Appraising, training and supervising team member to ensuring support and guidances

Promote a healthy and safe working environment

Marriott Courtyard San Jose, CA

Front Desk Agent March.2011 to August.2013

Promoted positive guest relations to all individuals approaching the front desk

Confirmed all reservations in system and reviewed all note information

Process guest arrivals and departures, including all necessary payments

Arrange for shuttle services and help assist other guest transport needs

Oversaw guest registration and other clerical duties with a focus on quality and courtesy

Confirmed reservation in system and reviewed all noted information

Document and resolved any issues with guest service and the entire hotel

Account all completed transaction and safe

Advised housekeeping staff when rooms have been vacated and are ready for cleaning

Fantasia Tea Cafe San Jose, CA

Barista July.2006 to September.2008

Greet customers and help on cash register

Provided information on variety of teas

Sell loose leaf and tea bags

Make beverages while serving food to customers

SKILLS

Business Administration Associate

Self-motivated to achieve results, with proven ability to achieve goals

Well rounded team member with experience elevating coaching leading a team

Friendly and gracious in engaging manner with an understanding of customer services

Ability to provide tenacious and solution-oriented to manner of customers

Detailed oriented, critical thinking, innovated mindset

Creative problem solving and effective communication

P&L, Inventory, Profit Budgeting skills

Experience working with different ranges of POS, Drop Box, Microsoft, Word, Google Doc

Serve Safe Food Manager Certification

Contact this candidate