ALEXANDER LASAK

**** **** ****** ***# ** ? Oakland, CA 94601? Phone: 510-***-****, 510-

***-****? Email: ad0rn3@r.postjobfree.com

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JOB OBJECTIVE

Cable Technician or Sales Associate

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SUMMARY OF QUALIFICATION

Microsoft Office: (Word * Excel * PowerPoint) * Internet Savvy * Heavy

Data Entry

Local Loop Network Detail-oriented Inventory Specialist

Point of Sales Project Manager

Sales & Marketing Support Client confidentiality CRM Systems

Multi-Phone s Shipping & Receiving

Client Relations Management Scheduling Technologically savvy General

HR Corporate Compliance

* Point of Sales System *

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CABLE TECHNICIAN

. Maintain proper lines of communication with other departments to ensure

consistent assistance to our customers.

. Created and maintained a tracking system to identify training

opportunities to improve customer satisfaction.

. Works closely with the Legal Department and ESL team and appeared in small

claims court on behalf of the company to provide resolution of damaged

customer property.

. Assist with city related agencies with customer complaints from the PUC,

FCC, ITA, DOJ, and BBB by contacting and resolving customer concerns.

. Regularly worked in the field on residential and commercial accounts

installing VOIP, High-Speed Internet, and Digital Cable TV.

. Climbs utility poles to disconnect illegal and delinquent households.

. Troubleshoots various connection reception issues.

. Assisted in rebuilding the digital television network in Santa Clara County

(Six-Year Project).

SALE ASSOCIATE

. Greets customers and ascertains what each customer wants or needs.

. Describes merchandise and explains the use, operation, and care of

merchandise to customers.

. Recommends, selects, and helps locate or obtain merchandise based on

customer needs and desires.

. Computes sales prices, totals purchases, and receives and processes cash

or credit payments.

. Answers questions regarding the store and its merchandise; Prepares sales

slips or contracts.

. Maintains knowledge of current sales and promotions, policies regarding

payment and exchanges, and security practices.

. Maintains records related to sales; Demonstrates use or operation of

merchandise.

. Place special orders or call other stores to find desired items.

. .

DATA ENTRY

. Reads source documents such as canceled checks, sales reports, or bills,

and enters data in specific data fields or onto tapes or disks for

subsequent entry, using keyboards or scanners; compiles, sorts, and

verifies the accuracy of data before it is entered.

. Compares data with source documents, or re-enter data in verification

format to detect errors.

. Stores completed documents in appropriate locations; Locates and corrects

data entry errors, or reports them to supervisors.

. Maintains logs of activities and completed work; Selects materials needed

to complete work assignments.

. Loads machines with required input or output media such as paper, cards,

disks, or tape.

. Resolves garbled or indecipherable messages, using cryptographic

procedures and equipment.

WORK HISTORY:

Sales Associate/Delivery, Auto Zone, Oakland, CA

2006-2012

Cable Technician/Technical Support, Comcast Cable, Livermore, CA

1999-2005

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EDUCATION

Regional Technical Training Center- Field Service Technician, Oakland, CA

2009

Windows XP and Vista Installation and Configuration Certificate, Ohlone

Community College 2007

BA-Political Science and Public Administration, California State

University, Hayward, CA 2004

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ADDITIONAL SKILLS

4381 Mainframe, Xerox Copier 4050, Digital Copier 3800, Canon Image Runner

550, 5000-8500 Series

Contact this candidate