Customer Service Quality Assurance

Daniel Foster, III

*** ******* ****

Statesboro, GA 30458

***********@*****.*** - 404-***-****

EDUCATION

BS in Religion with a minor in Business Administration

Atlanta Christian College - East Point, GA

2009 to 2011

WORK EXPERIENCE

Lead Operations

Walmart DC 8980 – Ridgeville, SC

March 2014 to Present

Supervises a team of 90 associates in receiving and shipping containers. Completes beginning, midday and end of shift reports and paperwork. Completed workload, yard checks, yard inventory reports and reconciled inbound log. Manifest inbound BOL’s and outbound Shiploads. Conducts research on open receivers and finalizes deliveries. Assists yard drivers, receiving and shipping docks through YMS. IN 2018 served as an Area Manager. Supervised up to 120 associates in the Receiving Department on a daily basis. Completed Team Performance Report at the end of each shift worked. Ensured containers get unloaded in a timely manner. Supports Quality Assurance and Merchandise Coordinator with getting stray freight to their proper locations. Conducted interviews and oversaw training of new hires in the Receiving Department. Conducts daily start up meetings for the Receiving department and monthly General meetings for the entire building. Verifies all freight is received and that the BOL and all corresponding paperwork is completed and submitted properly. Supports Traffic Department with documenting and finalizing BOL’s.

Shift Manager

Pizza Hut - Metter, GA

August 2012 to June 2014

Supervises a team of 14 individuals in providing excellent customer service. Completes paperwork, daily inventory and monitors labor according to projected sales. Conducts interviews and training of new employees. Makes sure positions are covered for each shift and product is available for customer orders. Satisfies customer complaints.

Communications Technician III

Comcast - Peachtree City, GA

July 2008 to May 2012

Completes cable installation for television, high speed internet and telephone service inside customer’s homes. Completes paperwork with each work order in a timely manner. Reviews all requested services with the customer. Troubleshoots and provides the best possible customer service. Drives a company vehicle, work’s independently, prioritize and organize effectively, and has basic knowledge of mathematics, cable television products and services.

Account Manager

SecurAmerica - Atlanta, GA

November 2005 to July 2008

Patrolled parking areas and buildings, making sure all suites are secured. Completed payroll; maintained paperwork from each shift worked; conducted interviews and trained officers; informed the appropriate person(s) of sounding alarms, suite access, elevator malfunctions/entrapments and vehicle accidents; assisted building engineers; coordinated fire drills. Monitored security system and is knowledgeable of Microsoft Word, Excel and Outlook.

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