Kayla Tarpley

Customer Service Representative

*** ******** ** *** **

Danville, Va 24540

434-***-****

ad0rm5@r.postjobfree.com

SKILLS

Great customer service skills, time management, good communication skills, fluent in Microsoft software, computer skills, and leadership EXPERIENCE

Rack Room, Danville, Va - Team lead

Sept 2022 - PRESENT

● Open and closing the store

● Bank deposited

● Assisting store manager with daily tasks

● Coaching team members

● Making sure POS system is balanced in the morning and at night

● Greeting customers

● Fulfilling online orders and also customer pickups Pra Group, Danville Va- Debt collector

Jan 2020 - June 2022

● Contacting clients to help them resolve their debts

● Offering flexible and affordable payments plans

● Providing excellent customer service in uncomfortable situations Aarons, Danville Va- Customer Service Representative Jan 2019 - March 2020

● Greeting customers

● Asking questions to uncover their needs and wants

● Helping them to find what appliances, electronics or furniture they need to fit their lifestyle

● Billing questions

● Taking payments

● Helping the understand their contracts before signing

● Offering promotions that we have going on

● Marketing calls to old and new customers

● Meeting quota for monthly sales

Olive Garden, Danville Va- Front of house team member April 2011- Jan 2019

● Greeting customers

● Provided them with a comfortable sitting for them to enjoy your their dining experience

● Assistant manager on duty with customers

● Provided drinks for the restaurant

● Assisting the servers and other team members

● Take out orders

● Taking reservations over the phone and on line sitting

● Cashing out servers and also balancing all of the restaurants at the end of the night

● Certified Trainer

EDUCATION

Chatham High School - High School Diploma

Aug 2004- June 2007

Contact this candidate