Customer Service Store Manager

Sandra L. Barber

***** ********** **. ******* ** 92585 Cell: 951-***-**** ad0rlf@r.postjobfree.com

OBJECTIVE

Accomplished retiree with 25 years customer service experience seeking a position with a company that can utilize my skills and experience.

Customer Service/Relations General Office Skills Front office Operations Loss Prevention Special Promotion Staff Training and development WORK EXPERIENCE

Crown Jewels, Lake Havasu City, AZ

February 2015 to May 2016

Jewelry Sales Consultant - Provided exceptional customer service to clientele in person/ via telephone. Explaining and understanding the needs,preferences, and suggesting jewelry for their personal occasion. Efficiently and accurately processed customer check-out, assisted in inventory, and product displays. Clean Earth Recycling, San Bernardino, CA

November 2008 to January 2010

Receptionist / Office Assistant - Responsible for determining the nature of the calls and directing callers to the appropriate department. I also filed and typed memos along with other correspondence. I received and distributed mail along with a message to the appropriate department and employees. I successfully arranged appointments with clients and billed customers accordingly. Additional responsibilities included taking customer orders, providing them an appointment time for pickup and the scheduling of route drivers. Claire’s, Moreno Valley, CA

June 2006 to November 2008

Store Manager 1 - Responsibilities included hiring, training and mentoring sales personnel. I planned and set sales goals for my team of associates. Additional responsibilities included inventory control, and all facets of running a department store. I managed payroll, daily records and worked closely with the regional managers in maintaining adequate inventory levels for best-selling items. I also designed more attractive merchandise presentation strategies and special marketing campaigns that resulted in increased store traffic and profit. General Nutrition Center, Montclair, CA

April 2000 to May 2006

Store Manager 1 - Responsible for the day to day operations including the supervision of 7 Sales associates. This included the planning and setting of individual employee sales goals, preparing the weekly schedule and the duty rosters. As the manager I hired, trained, mentored and evaluated Sales personnel and handled all HR related issues. As a team we were very customer oriented which resulted in strong sales and profitability for the store. Language Skills – Bilingual English / Spanish

Computer Skills – MS Word, Excel, Outlook, windows and Quick books

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