Patient Care Customer Service

PN Patricia Naymik

Beaumont, TX ***** 409-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Patient-focused ADON offering 40 background driving quality improvements and coaching nursing staff to reach full potential. Enthusiastic professional with strong organizational, communication and multitasking abilities. Kind and personable professional with exceptional customer service. Expertise in managing evaluating staff performance and developing continued care plans. Facilitator for innovative technology within the facility. WORK HISTORY ADMINISTRATIVE DIRECTOR OF NURSING 08/2017 to 09/2023 Christus St. Elizabeth Hospital

Associate Engagement Surveys; Tier 1 within M/S, Fiscal year 22 &23 Chair person for CHRISTUS Value Analysis Team, Medical nursing Revised and updated policies and procedures, maintaining compliance with statuary, regulatory and local, state and federal guidelines acute care setting.

Project leader for WestCall- call light system, LifePak defibrillators and assisted with Mindray - updating cardiology technology and Acutar-Vital Sign devices throughout facility.

Collaborated with staff, management and external groups to coordinate patient care throughout the continuum creating a collaborative and cohesive team within the medical-surgical division. Fostered excellence by example by 'leader rounding', presence within nursing units increased patient satisfaction by 20 percent. Recruited, hired and coached associates to offer high-quality, cost-effective patient care by streamlining education online for consistency and accuracy in conjunction with the education department. Corporate legal consultant.

Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.

Overseeing the recruitment, hiring and orientation process of new nursing staff.

Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns. Worked closely administration to develop and implement best practices to improve patient outcomes.

Collaborated with staff, management, and external groups to coordinate patient care.

Established new policies and updated existing policies to include evidenced based practices to improve standard of care for patients. Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

CLINICAL DIRECTOR 07/2004 to 08/2017

Christus St. Elizabeth Hospital

Interviewed and hired talented nursing personnel with excellent nursing skills creating and environment of teamwork and collaboration. During this tenure, turn over rate less than 5 percent for ten years. Coached, mentored, and educated newly hired associates so that each understood their job description responsibilities and requirements of their positions.

Developed and implemented strategic plans which aligned with the facility to meet budgetary and quality assurance goals. Productivity budget exceeded hospital goals annually without compromising quality patient care and associate engagement.

Developed, implemented, revised and evaluated policies and procedures per joint commission standards.

Nursing unit had the highest amount of nationally certified nurses within Med. Surg. Division for 10 years

DIRECTOR OF CLINICAL SERVICES 07/2003 to 07/2004

Promise Specialty Hospital

Developed and implemented strategic plans enabling facility to meet budgetary and quality assurance goals.

Met budgetary requirements; 100 percent for fiscal year. Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement. 100 percent of staff educated

Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents. Turn over rates less than 5 percent. CLINICAL COORDINATOR 01/1985 to 07/2003

Christus St. Elizabeth Hospital

Created weekly schedules for nurses, taking into account scheduled and unscheduled time off.

Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions to assist nurses and on-boarding of new nurses' comprehension of of medical equipment used at the bedside for best care practices.

Assisted with education when new or revised policy changes were implemented ensuring a collaborative environment.

Trained nursing associates, all levels regarding the electronic documentation system.

Trained non-nursing associates the navigation on the electronic documentation system.

Mentored new clinical staff members for proper onboarding and orientation processes.

Upheld quality assurance procedures to maintain patient safety and satisfaction.

Assessed clinical policies and procedures for compliance with changing regulations.

Built strong relationships with patients and families for optimized care satisfaction.

Developed and adjusted work schedules for Type staff. Devised and implemented clinical protocols to ensure high-quality patient care.

Set up educational programs for clinical staff to enhance skills and knowledge.

SKILLS Strong administrative proficiency

Process Implementation

Employee Training Program

Expenditure Authorization

Consumer Patient satisfaction

Revenue Integrity

EDUCATION Master of Education Technology Education 07/2004 American InterContinental University, Schaumburg, IL Bachelor of Science Nursing Science 05/2000

Lamar University, Beaumont, TX

Associate of Arts Nursing Science 06/1979

Anoka-Ramsey Community College, Minneapolis, MN

CERTIFICATIONS Nurse Executive- BC, ANCC Feb.2027

Medical-Surgical Nursing -BC, MSNCB May 2028

Gerontological Nursing- BC, ANCC Dec 2025

LICSENCE TEXAS: RN - 451547

Contact this candidate