Caroline Rainaud

Cell: 951-***-****

ad0rkm@r.postjobfree.com www.linkedin.com/in/caroline-rainaud Professional Experience

Project Manager, Human Resources experienced team leader of Booster Compliance and Vaccine Mandate. Covid Compliance for 74,000 employees on a Region wide initiative while leading 11 Project Managers as Subject Matter Experts and working through problem solving and establishing an effective virtual team through inspiration as a Care Experience leader with a strong ability to coach and motivate.

Kaiser Permanente KFH, Southern California Regional Offices Project Manager August 2021 - Present

Subject Matter Expert

• Monitor ongoing compliance adherence and identify gaps and corrective actions

• Monitor compliance data to identify potential risks

• Develop project plans that identify key issues for progress and performance metrics • Analyze compliance issues based on Federal, State and Local regulatory requirements • Data gathering and analysis of daily data for 7 service areas and create data tool for managers to use and track their staff's compliance

• Collaborate with IT team for cross functional communication to progress project management team goals • Set goals to meet Federal, State and Local county-wide requirements for all employees to adhere to Vaccine and Testing compliance

• Provide guidance to 350 Managers using PowerBI tools at a glance report

• Manage multiple projects with complex operations pivoting when needed

• Facilitate interactive discussions and training sessions

• Manage Stakeholders expectations

Kaiser Permanente KFH, Southern California Regional Offices Lead Consultant: Antigen Pop-up Site Implementation, November 2022 to Present

• Provisioning employees for the new Covid19 webtool app in Access Now

• Monitoring the Daily Inventory of Antigen Tests Tracking system for deliveries to the distribution locations, create and track a distribution log for monitoring numbers. Working on a more centralized view of the inventory management process for all pop-up distribution sites across the region

• Troubleshooting access & log in errors

• Communicating updates to the team managers overseeing staff at the pop-up distribution sites • Monthly cumulative distributions cross referencing with Antigen tool tracker APP

• Monthly Reports

Member Outreach

• External PCR High Utilizers. Tracking reasons why members tested outside of KP, how often, who required the testing

• Creation of presentation materials to share key learnings from research

• Approving/denying vaccination submissions in Salesforce

• Confirming TRO reactivations for clearance

• Communicate the reactivation process to employees and managers who recently become compliant that had their HRConnect access revoked

• Sending non-compliant emails via HR SalesForce to employees who have submitted incomplete proof of vaccinations

• Engage in reconciling EHS ReadySet data discrepancies for new hires Kaiser Permanente KFH, Southern California Regional Offices Flu Project Manager December 2021-March 2022

• Interim Project Manager for the Employee Health Services Flu department. Accountable for the development of project documentation for senior executives to facilitate sharing of project outcomes and best practices. • Monitor continual changes in patient population of Flu shots in each department

• Analyze weekly reconciliation report for Flu activity across the region

• Monthly outreach to members offering Flu shots at new locations

• Manage day to day Employee Health Services for Flu operations

• Implement action plans to improve staff development in charting and offering Flu shots • Resource for staff and Administrative support

Public Health Institute, Oakland CA

Supervisor January 2020- August 2021

Community Care Call Center Supervisor for a team of 10 Contact Tracers and Case Investigators with an emphasis on navigating other people's emotions. Leading a team that made very difficult phone calls to families who have lost loved ones during the pandemic with emotional intelligence and remaining tactful under pressure, showing empathy and compassion while getting the data information needed for the CDC.

• Manage a team of ten Community Care Specialists, tracking and monitoring 500+ cases weekly. Exceeding targeted goals of over 12,000 cases in 4 months

• Supervise Call Center for Vaccine Support Appointments for 17,000 residents

• Implemented vaccine initiative for the City of Pasadena low-income demographic and providing needed resources and education

• Provide medical resources for homeless population of 7,000+ in Orange County

• Proven track record of successfully designing, implementing and managing priorities and project in a continuously changing environment

• Working with multiple counties to provide and improve resources throughout the pandemic • Facilitate education and implement instructional strategies. Provide staff trainings as needed • Liaise with partners and stakeholders regarding patient relations. Work weekly with county CDC managers to implement changes and updates

• Create team schedules, provide supervision, troubleshooting & monitoring quality assurance ● Assist in outreach department policies and procedures

• Provide feedback, support and coaching to staff

• One on one meetings weekly with the team, daily education and workforce development training. Maintain excellent interpersonal skills with the ability to interact professionally with culturally diverse individuals during a time of crisis and distress

Harman Fitness, Chatsworth CA

District Manager April 2011 - January 2020

• Manage 250 employees and 10 Fitness Studio locations

• Recruit, hire and onboard all new employees ● Evaluate employees and conduct coaching reports and feedback

• Created schedule for fitness studio schedules equaling 300+ classes a week

• Develop and design Fitness classes and in-house staff trainings

• Design Fitness programs for all skill levels and ages Law Offices of Best Best & Krieger, Riverside CA

Supervisor June 1986 - November 1992

• Scope of responsibility included supporting 60 attorneys with conference and catering logistics • Managed Support Services and Mailroom department and staff

• Supported court runners, court filings and conferences and in house meetings

• Handled a high-volume workload with a deadline driven environment Certifications: Project Management PMP Certification - in progress California University Irvine Community Health Worker - El Sol Education Center Mental Health First Aid - Backcountry Medicine

HIPAA - Privacy Essentials

Contract Tracing Certificate - Johns Hopkins University Case Investigation Certificate - Association of State and Health Territorial Officials Continued Education: Understanding Unconscious Bias Anti-Oppression Leadership Development Racial Equity, Diversity and inclusion

Volunteer Work: SCAN - Senior Companion volunteer program 2018 - current

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