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Customer Service Administrative Assistant

Location:
Canton, GA
Posted:
October 31, 2023

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Resume:

ELIZABETH WEINBERG

678-***-**** - ad0rkl@r.postjobfree.com

EDUCATION/CERTIFICATIONS

University of Georgia Lawrenceville, GA

Paralegal Certificate

Kennesaw State University Kennesaw, GA.

BA- Political Science w/ Legal Studies Concentration Alternative Dispute Resolution Certificate Kennesaw, GA. Trained in the ability to mediate

WORK EXPERIENCE

Independent Translation/Interpreter Services

Spanish Interpreter/Translator

[Feb, 2022 - current]

● Interpret calls for Spanish speaking clients

● Interpret appointments for Spanish speaking clients

● Translate documents from English to Spanish and vise versa Hobson & Hobson

Intake Paralegal/Sales

[Feb, 2023 - July, 2023]

● Initial intake call/meeting

● assign accepted cases to legal team

● conducted consultations

● manage physical/digital files

● translate Spanish calls/ documents for legal and intake teams Ramos & Law

Legal/Administrative Assistant

[Oct, 2021 - Feb, 2022]

● Managed upwards of 50 cases

● Daily calls with clients, adjuster, Opposing Counsel, medical providers, vendors, etc.

● Keep consistent and organized digital and physical files

● Drafting legal documents/letters

● Executive Assistant to WC Attorney

● All Spanish intakes for the office

Ali Awad Law

Litigation Paralegal

[May, 2021 - Aug, 2021]

● Managed up to 60 cases, combination of WC, PI pre-litigation, and litigation PI cases

● Request/Review medical records and create medical summaries

● Communicate with clients, adjusters, Opposing Counsel, medical providers, and more

● Helped establish WC intake process, department, and templates

● Drafting legal documents/letters

● Executive Assistant to WC/PI Attorneys

Hasner Law Firm

Litigation Paralegal & Intake Manger

[Oct, 2019 - Apr, 2021]

● Managed up to 100 cases, filed with State on ICMS, great customer service review from managing attorney

● Handle incoming case calls, determine what were valid/valuable cases, signed incoming WC/PI claims, file initial documents with the state, manage a team of up to 5, weekly team meetings/reviews, assign incoming cases to attorney/paralegal teams

● Communicate with clients, adjusters, Opposing Counsel, medical providers, and more

● Request/Review medical records and create medical summaries

● Managed intake team of 3-5

● Drafting legal documents/letters

The Hart Law

Litigation Paralegal

[Jun, 2017 - Oct, 2019]

● Manage up to 200 cases, file forms with the State, coordinate calendar for attorneys, answer multiple phone lines, claims from open to close, prepare documents for hearings, depositions, and mediation, and more.

● Communicate with clients, adjusters, Opposing Counsel, medical providers, and more

● Request/Review medical records and create medical summaries

● Drafting legal documents/letters

● Executive Assistant to WC Attorney

4ColorLaser

Administrative Assistant/Service Coordinator

[Sept, 2015 – Jun, 2017]

● Coordinate service team

● Answer multiple phone lines

● Schedule service calls and follow ups

● Most office administrative duties

Advanced Home Services

Customer Service Representative, Administrative Assistant, Dispatcher, Administrative/Clerical

[Feb, 2015 – Sept, 2015]

● Great customer service

● Service sales - and pricing

● Dispatcher for 12-20 technicians

● Office administrative tasks

Dozier, Ripper, Zahler LLP

Educational Internship (Receptionist/Admin Assistant/Paralegal)

[Aug, 2013 - Jan, 2014]

● Answer multiple phone lines.

● Schedule calendars for three attorneys

● Greet walk-in clients.

● Basic case research

● Collection of incoming clients information

● Document preparation and formatting

Horseshoe Bend Country Club

Customer Service Representative

[Nov, 2013 – Dec, 2014]

● Provide great customer service

● Banquet and party planning

● Problem Solving/Conflict Management

● Managed Golf Club Bar/Snack Shop

● Sales of food/service provided by the club

● Daily shift sales reports

Mirko’s Pasta

Sales/Customer Service Representative

[Aug, 2012 – Oct, 2013]

● Provide great and rapid customer service

● Problem Solving/Conflict Management

● Sales of food, catering, and bartending

● Daily sales reports

Massage Envy

Office Manager/Receptionist

[Nov, 2010 – Jul, 2012]

● Greet appointments and walk-ins

● Answer multiple phone lines

● Manage up to 10 massage therapists’ daily schedules

● Great customer service review from managers

● Organize and keep to-date client files & insurance for the office

● Keeping the office stocked, well kept, and clean AWARDS/VOLUNTEER WORK

● President of local Atlanta LARP Group

● Two Presidential Awards for Academic Excellence

● 2nd Best Attorney Award for Owl Classic Mock Trial State Competition 2014

● Best Witness Award for Owl Classic Mock Trial State Competition 2014

● Habitat for Humanity (Volunteer)

● BeLoved Atlanta Anti-Human Trafficking Org. (Volunteer)

● Florida Coalition Against Human Trafficking Org. (Volunteer)



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