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Customer Service Project Management

Location:
Merrick, NY
Salary:
180000
Posted:
October 31, 2023

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Resume:

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

718-***-**** Home 347-***-**** Mobile 718-***-**** Office

ad0rk1@r.postjobfree.com

An accomplished, healthcare executive with a servant leadership style, expert project management and operations skills, exceptional Interprofessional communication, documented success in maximizing team performance and negotiating support from public and private sources. Achieved excellent patient and stakeholder satisfaction and engagement. Exceptionally skillful in implementing best practice standards, clinical outcomes and Diversity, Equity, Inclusion and Belonging initiatives throughout the clinical enterprise. Consistently exceeding operational, financial and regulatory compliance goals while simultaneously and successfully championing Change. Expert in implementing strategic planning initiatives, customer service and Customer Loyalty initiatives to assure the actualization of vision, mission, culture enhancement and organizational sustainability. A most effective organizational innovator, adaptive change maker, and intrapreneur.

PROFESSIONAL SERVICE EXPERIENCE

Dates/Position/Title/Institution

2002-Present CEO, President and Founder

JHBALS Spectrum International Inc.

New York, NY

Accomplishments: Provides management consultative services to Hospitals, Nursing Services and Professional Nursing Organizations, Educational, Non-Profit organizations, Faith-Based Organizations and individual professionals creating innovative new programs, grant applications, employee education, strategic planning, branding and new business venture development. Other Company services include Strategic Management and Planning, Employee Engagement and Mentoring, Organizational Design and Development, Recruitment and Retention Strategies, Executive Coaching, Cultural Diversity, Inclusion and Equity strategies for enhanced organizational performance, Customer Satisfaction/ Loyalty Initiatives with results.

2021-2022 Chief Operating Officer

Helene Fuld College of Nursing

New York, NY

Accomplishments; Conducted a comprehensive organizational review for both Academic and

Administrative Departments with the establishment of new service lines to

enhance revenue capture and to improve student clinical as well as

didactic experience in Leadership courses. Most importantly, the new

organizational design allowed faculty to ensure greater student success on

the completion of the NCLEX examination. Student success was now

defined as not just completing the course requirements for graduation but,

and most importantly, upon graduation, the delivery of safe, effective,

compassionate care and clinical practice as a registered, professional

nurse.

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

2005 - 2019 Associate Professor and Director

Health Systems Administration Program

Seton Hall University, College of Nursing

South Orange, NJ

Accomplishments; Administered the graduate program as the Director of the Graduate Health

Systems Administration (HSA) Program in the College of Nursing and the Stillman Business School. Principal Researcher/Investigator of the HRSA Grant # D09HP00594 with a $674,456 institution award. Grant ended. Taught all seven HSA Program specific courses at the master’s and Doctoral levels, i.e., Strategic Management and Planning, Hospital Operations, Executive Nursing/Healthcare Competencies Capstone, Managed Care and Reimbursement Issues, Finance, Legal and Risk Management Issues and Case Management. For more than a decade and a half thru student clinical internships in partnership with the Vice Presidents of Patient Care Services, Chief Nurse Executive Officers, and the Chief Financial Officers in major Medical Centers in New York and New Jersey, strategic business initiatives including those addressing Patient Satisfaction and major projects were successfully completed and implemented by the organization.

The HSA program was recognized in 2017 by the Healthcare Management Guide as one of the 20 best online programs in Nursing Administration and Leadership throughout the Nation. The HSA with Case Management MSN Degree Program named #16 in the Nation. Always encouraging students to share their knowledge through publication, numerous articles on Leadership, Nursing Executive Practice, Healthcare Reform, Strategic Management and

Planning, Transitional Care, EBOLA effects on the African Diaspora, Servant and Virtuous Leadership, Homelessness and Population Health Coordination have been co-authored and published in peer reviewed journals. Served as a Faculty Advisor and DEI Mentor to students in the Martin Luther King Scholarship Program. Leadership support to the Director.

2002-2004 Special Assistant to the President, State University of New York Health

Science Center at Brooklyn.

Accomplishments: In support of the President’s Office, to assure the clinical and educational missions of the institution, performed Executive practice duties as assigned.

1999-2001 Chief Executive Officer, Interim Senior Vice President for Hospital Affairs

State University of New York Health Science Center at Brooklyn,

University Hospital of Brooklyn

Accomplishments; Executive comprehensive management of the only Academic Medical Center Hospital in the Borough of Brooklyn, New York. As Hospital CEO provided the Clinical leadership of the President’s Executive Team and the management of the major, clinical component of the Comprehensive Clinical Enterprise. Successfully executed all aspects of the CEO position including managing a total budget more than $212 Million and the development of

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

exceptional interpersonal relationships with the Community Advisory Board, Physicians, and Administrators and with Hospital personnel at all levels of the institution.

Leadership for and the implementation of the Customer Satisfaction Programs Campus-wide at the Hospital and at the University. Increased revenue collection by 20%. Increased overall cash collections for both inpatient and outpatient sources by nearly 18% from $158.2 Million in FY98/99 to $175.6 Million in FY99/00. Expanded numerous clinical services and established two primary care centers in culturally diverse communities.

1997-1999 Chief Operating Officer and Executive Deputy Director

State University of New York Health Science Center at

Brooklyn, University Hospital,

Brooklyn, NY

Accomplishments; Expert operational decisions resulting in the achievement of the full implementation of the Institution’s Management Information Technology Initiatives Program; Operationalized RIS 2000 (UHB’s Radiology Information System), the Eagle 2000 (Inpatient Billing System), and the Cerner (Computerized Laboratory Information System).

Collaborated directly with CERNA officials at the Headquarters in Kansas to assure achievement of the established Go Live. Full responsibility for the Ambulatory Care Programs including the offsite Dialysis Center and Primary Care Centers. Implemented the Acute Care Receiving Center UHB’s Emergency Service providing the Community with direct access for the first time ever in the history of the Institution. Successfully led the institution through the Joint Commission of Hospital

Organization Bi-annual evaluation achieving the highest level of accreditation ever received at SUNY Downstate - Accreditation with Commendation.

Achieved Fellow Status in the American College of Healthcare Executives.

1995-1997 Assistant Vice President In-Patient Care Services

State University of New York Health Science Center at Brooklyn,

University Hospital,

New York, NY

Accomplishments; Effectively monitored all Hospital Quality Assurance Programs addressing patient care and customer (patients, physicians, students, etc.) satisfaction issues as well as developing effective relationships with the Administration, SUNY Central Officials and Board of Trustees, Local and State-wide Political Officials, the Community Advisory Board and the local Community.

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

1990-1995 Assistant Vice President for Nursing Services

State University of New York

Health Science Center

University Hospital of Brooklyn,

New York, NY

Accomplishments; Managed a total budget of $38 million dollars. Served as the leader of a multicultural, multi professional and skilled team, assuring the delivery of expert, quality patient care and maximum human resource utilization throughout the Hospital including the Operating

Room, the Ambulatory Surgery Units, Home Care, Human Resource Department, Material Management and Central Sterile Divisions, Environmental Services, Transportation, and Clerical Services.

1974– 1990 Chief Nursing Executive Officer

The United States Department of Veteran Affairs

Accomplishments; Effectively managed the largest clinical service in four major Veterans Administration Medical Centers, assuring the delivery of safe, therapeutically effective, and compassionate nursing care in the acute, ambulatory, home care and long-term care divisions; maximum utilization of several hundred professional and paraprofessional nurses and the appropriate utilization of the allocated Department budgets in excess of 36 million dollars.

1988-1990 Brooklyn, NY

1984-1988 East Orange, NJ

1981-1983 Northport, Long Island, NY

1979-1981 Asheville, NC

1977-1979 Syracuse, NY- (Assistant) Chief Nurse

1974-1977 Canandaigua, NY- (Assistant) Chief Nurse

The Chief Nursing Executive Officer assignments provided the opportunity to serve in

Faculty appointments including as Clinical Visiting Professor and Adjunct Assistant or Associate Professor at the affiliated Universities, namely, Duke University, SUNY Stony Brook, Thomas Edison State College, SUNY Downstate and Seton Hall University.

EDUCATION:

Year Degrees Institution Clinical Functional

1994 Ph.D. Walden University Health Services

Minneapolis, MN Administration

1985 Fellows Program in University of Pennsylvania

Management for Wharton School of Business Certificate

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

Nurse Executives Philadelphia, PA

1973 M.A. New York University Nursing Administration

New York, NY

1969 B.S.N. Hunter College Nursing Education

City University of New York

HONORS AND AWARDS:

May 2023, Nurse Week Recognition Ceremony hosted by the NY City Council, District #31. Presented the Recognition Award for 25 years of Community Service to the Communities of Queens, New York as a member of Chi Eta Phi Sorority, Theta Chi Chapter. Award presented by the Honorable Queens City Council Member, Selvena Brooks-Power. Laurelton, NY

2022 New York University, New York. Recognition for Outstanding Leadership and Contributions to the Rory Meyers NYU College of Nursing as a Member of the Alumni Board of Directors from 2016 to 2022. Presented by The College of Nursing at the Deans Awards and Recognition Luncheon, NYU Alumni and Parents Weekend, October 22, 2022.

2020 Hunter College, City University of New York. Induction into the Hunter College Hall of Fame for Outstanding Contributions to the Nursing Profession and the Healthcare Delivery System in New York and throughout the United States. New York, NY.

2018 Woman of Distinction, Health and Medicine Award presented by the Women's Ministry of Second Baptist Church of Baldwin, New York on June 2, 2018, for Outstanding Dedicated Service to Health Awareness.

2017 Certificate of Recognition in Recognition of Outstanding Excellence to the Scientific Community and for phenomenal and worthy keynote presentation on “Servant and Virtuous Leadership-Complementary Styles to Assure Success. 35th Global Nursing Care and Education Conference, September 25-26,2017, Atlanta, GA, USA.

2017 Certificate of Recognition in Recognition of Outstanding Excellence to the Scientific Community and for phenomenal and worthy keynote presentation on “Servant and Virtuous Leadership-Complementary Styles to Assure Success. The 35th Global Nursing Care and Education Conference, “September 25-26, 2017. Atlanta, GA, USA.

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

2016 The Mother Seton Award presented by the Marie Foley, Dean, College of Nursing and the Faculty to the Faculty Member most representative of the ideals of Mother Seton and specifically for outstanding servant leadership, support, guidance and commitment to students’ academic and clinical excellence, enhanced patient experience and operations efficiency of clinical partner organizations.

2016 Certificate of Recognition for Outstanding Contribution to Student’s Success presented by the Seton Hall University Parent Leadership Council by Dr. Gabriel Esteban, President, Seton Hall University, South Orange, NJ Campus.

2016 Certificate of Recognition presented by the Town of Hempstead, Supervisor and Legislative Officials and the Youth and Young Adult Ministry of the Second Baptist Church celebrating Black Educators for Black History Month and Service and Dedication to the Church and the Community

2015 New York University Estelle M. Osborne Certificate of Recognition presented by Eileen M. Sullivan-Marx, PhD, RN, FAAN, Dean and Earline Perkins McGriff Professor In Recognition of Significant Contributions to the Nursing Profession.

2014 Arnold Gold Foundation for Humanism in Medicine, Nursing Blog created on The Importance of Being A Nice and A Smart Nurse. Appointed a Gold - Hope Tang, MD Humanism in Medicine Essay Contest Reviewer, 2014, 2015 and 2016.

2013 The Marguerite Creth Jackson Sisterhood Award. Presented to the Soror Who Best Exemplifies Sisterly Encouragement, Pride within the Profession and the Purposes of Chi Eta Phi Sorority Incorporated. Theta Chi Chapter, Long Island, New York.

2012 Woman of Distinction Award for Hospital Administration and Nursing Education presented by the Executive Director, Clergy with a Purpose, the Honorable Rev. Robert Royal. The Village of Harlem, New York

PUBLICATIONS:

Halley-Boyce, J. Rejouis, R., THE 21ST CENTURY NURSE LEADER AND THE FUTURE OF HEALTH CARE. Nursing & Care Open Access Journal. Volume 5 Issue 5. November 2018.

Halley-Boyce, J., Jones, M., Litigious Events Involving Case Managers-Legal Concerns in Case Management. Journal of Managed Care Nursing. Volume 5, No 4, October 2018

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

Halley-Boyce, J., Barros, A., The Opioid Crisis- Financial Impact on the US Health Care Delivery System. Journal of Managed Care Nursing. Volume 5, No 4, October 2018

Halley-Boyce, J., Sailsman, A.M., and Sailsman, A. Patient-Centered Care Coordination in Population Health Case Management. Nursing & Care Open Access Journal. Volume 5 Issue 4. August 2018.

Halley-Boyce, J. Servant and Virtuous Leadership-Complementary Styles to Assure Success.” Journal of Nursing and Patient Care, Health Care; Current Reviews and Primary Healthcare. August 2017.

Halley-Boyce, J., Czerwin, C. Case Management and the Homeless Population: Nursing Case Managers Meeting the Challenge. Journal of Managed Care Nursing. Volume 5, No 2, April 2018.

Bradley, E., Halley-Boyce, J, (Spring, 2016) Nursing: Multidisciplinary Approach to Patient- Patient Centered Care- Where Do We Go from Here? NBNA News.

National Black Nurses Association.

Halley-Boyce, J., Young, A., EBOLA - ITS EFFECTS AND TREATMENT ON THE AFRICAN DIASPORA WORLDWIDE. Journal of Managed Care Nursing. Volume 3, No.2, April 2016.

Halley-Boyce, J., McLaughlin. (Fall, 2014) Case Management in Transitional Care. JOCEPS (Journal of Chi Eta Phi Sorority) Volume 58, Number 1.

Halley-Boyce, J., Robinson, L. and Bradley, E. (Fall, 2013) Actualizing the Vision: Utilizing a Literature Review Process to Develop and Implement an

Organizational Strategic Plan and Theoretical Marketing Framework for Executive Leadership Success in a Professional Nursing Organization. JOCEPS (Journal of Chi Eta Phi Sorority). Volume 57, Number 1.

Halley-Boyce, J. (July 10, 2009) Letters: The Pros and Cons of Online Instruction. The Chronicle of Higher Education, Volume LV, Number 41.

Halley-Boyce, J. (Winter / Spring 2007) Each One, Teach One-How to Create a Mentoring Program. Walden Alumni Magazine, Vol. 2, No. 1

Halley-Boyce, J. (Fall 2002). The Quest for Quality-Thriving in the Face of Adversity. Healthcare Trustees of New York State; Essentials of Healthcare Board Room Governance; The Trustee Role in Assuring Quality Care; Challenge of Governance Series, Recommended Reading.

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

Recent Professional Presentations:

April 19, 2023, and April 26, 2023, Delta Sigma Theta Sorority, Eastern Region. Speaker and Co-Chairperson Delta Regional Emergency Response Team Committee. Office Hour Webinar and National Webinar on Best Practice in Safety, Disaster Preparedness and Recovery. Virtual

May 14, 2022, Alumni Association of Hunter College Birthday Luncheon and Hall of Fame Ceremony, Speaker, Presentation entitled, “The City University of New York, Changing Lives.” New York, NY.

May 3, 2022, Bronx Community College Virtual Black Board Collaborate Conference, Issues in Healthcare and Nursing Practice, Keynote Speaker. Presentation entitled, “On Becoming A Nurse.” Bronx, Community College, Bronx, New York.

April 20, 2022, Northeast Regional Conference, Chi Eta Phi Sorority, Poster Presentation, “How to get Published.” The Live Hotel, Hanover, Maryland.

March 23, 2022, Delta Sigma Theta Sorority, Eastern Regional, Delta Emergency Response Team Committee, Chairperson and Speaker, Webinar #3 Presentation entitled, “Best Practices in Chapter Emergency Response Planning.” Washington, DC.

February 13, 2022, St. Paul Baptist Church, Keynote Speaker, Worship in Red Sunday, Presentation entitled, “Women’s Heart Health.” St. Paul Baptist Church of Harlem, New York.

January 27, 2022, Delta Sigma Theta Sorority, Eastern Regional, Delta Emergency Response Team Committee, Speaker, Webinar#2 Presentation entitled, “How to Prepare Your Chapter’s Emergency Response Plan.” Washington, DC.

June 29, 2021, Chi Eta Phi Nursing Sorority, Inc., Principal Speaker. National Webinar entitled, “Writing for Publication.” New York, NY.

April 22, 2021, New York University Rory Meyers College of Nursing, Alumnae Association Board of Directors Panel Discussion, Speaker, Program Moderator and Nurse Planner. Presentation entitled, “Empowering Nurses in the Fight Against Human Trafficking.” New York, NY

April 7, 2021, Delta Sigma Theta Sorority, Eastern Regional, Delta Emergency Response Team Committee, Speaker, Webinar Presentation entitled, “The ABC’s of ERT.” Washington, DC.

February 21, 2021, Second Baptist Church, Health and Wellness Ministry Presentation Speaker, Webinar entitled, “Worship in Red Sunday-Keeping Your Heart, Your Mind and Your Spirit Healthy.” Second Baptist Church, Baldwin, NY.

November 1, 2020, Association of Ghanaian Nurses in New Jersey, Virtual Meeting. Speaker, Presentation entitled; Advancing Your Nursing Career; AD-BSN; BSN-MSN; BSN-DNP; MSNDNP; MSN-PhD. Newark, NJ.

Dr. Jamesetta A. Halley-Boyce, PhD, RN, LFACHE

September 28, 2020, United Missionary Baptist Association Women’s Auxiliary. Speaker, Webinar Presentation entitled, “Women of Grace, Caring for Ourselves So We Can Best Care for Others.” Bronx, New York.

June 21, 2020, St. Paul Baptist Church. Speaker, Webinar Presentation entitled, “Covid-19, Racism-20, Jesus Christ-Infinite.” St. Paul Baptist Church of Harlem, New York, NY.

June 11, 2020, Second Baptist Church, Health and Wellness Ministry Presentation Speaker, Webinar entitled, “Keeping the Congregation

Healthy and Informed during the Covid-19 Pandemic.” Second Baptist Church

July 24, 2019, State University of New York at Farmingdale. Awareness Is Key, 2019, Long Island Breast Cancer Forum, Presented by Senator Monica R. Martinez, Legislator Siela A. Bynoe and Town of Brookhaven Councilwoman Valerie Cartright. Speaker, Early Detection and Education Panel. Farmingdale, NY.

June 19, 2019, New York University Rory Meyers College of Nursing, Alumnae Board Panel Discussion, Moderator and Nurse Planner.

Presentation entitled, “The Power of Nursing: Your Voice in Policy.” New York, NY

November 26, 2018. Second Baptist Church, Health and Wellness Ministry Presentation Speaker.” Diabetes and Alzheimer’s Disease- Strategies to Break the Link.” Second Baptist Church, Baldwin, New York.

April 10, 2018. MLK Memorial: Faculty Dialogue. “MLK’s Human Rights Legacy: What Needs to be Done?” Faculty Panelist for Healthcare in America. Center for Faculty Development. Seton Hall University, South Orange, NJ.

September 25-27, 2017. The 35th Global Nursing Care & Education Conference. Co- Chairperson, Day 2 Keynote Forum Speaker. Servant and Virtuous

Leadership-Complementary Styles to Assure Success. Atlanta, Georgia, USA.

July 9-10, 2017. The 64th National Boule’. Board Development Seminar, Conference Facilitator and Board Development Presentation Leader. Succession Planning-Bridging the Intergenerational Gap. The Duke Hotel, Freeport Beach, California.

May 8, 2017. Nurse Recognition Week Interfaith Service-2017. Nursing: The Balance of Mind, Body, and Spirit. Keynote Speaker. Kingsboro Psychiatric Center, Brooklyn, NY.



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