jolene

spencer

480-***-****

**** * ** ****** ***.

Phoenix,Az. 85044

ad0rjo@r.postjobfree.com

Personal Statement: I am interested in your position within your company. I do meet the criteria listed the job announcement and would like my application to be considered for the position. I do have effective communication and interpersonal skills with problem solving and customer service experience. I consider myself an asset to any organization and strive for obtaining departmental goals, completing projects, and providing support to the best of my abilities. My attitude, actions, and dedication have resonated in both my work and education experience.

SKILLS SUMMARY

Microsoft office – Outlook, Teams, Excel, Word, Power Point, Publisher, One Note

Cardiopulmonary Resuscitation certificate

Basic Life Support certificate

Suicide prevention awareness training

Drug and Alcohol awareness and prevention training

Biohazard awareness and hazmat training

Conflict and de-escalating office training

Outstanding customer service

Outstanding verbal and written communication

Time management

Shipping and receiving products

Management of 10+ staff

Knowledgeable in general office duties, programs, and procedures

Fluent in Navajo and English language

Data entry through Microsoft excel

Retrieving and uploading pertinent documents

Working with clients via Microsoft outlook and excel for updates and documents

Updating client information for PPP payouts via IRS

EDUCATION

Associates of Applied Science in Architectural Drafting/Design

University of Phoenix Online- Bachelor of Science in Psychology- In progress

AWARDS/ACCOMPLISHMENTS

President’s list- High GPA

Dean’s list

Perfect attendance list

JOB EXPERIENCE

Paychex, Tempe Arizona

ERTC support specialist

07/2023- Present

●Corresponding with small business clients

●Requesting and retrieving supporting documents for small businesses loans

●Updating documents as needed for payouts

●Working in a team environment

●Entering all documents and updating spreadsheets for finalizing payouts

●Working with webex and all Microsoft office applications

ERGON ASPHALT & EMULSIONS, CHANDLER ARIZONA

Administrative Assistant

10/2021-4/2023

●Assisted the manager in specified duties

●Performed basic office duties such as Microsoft office, answering phones and delegating meetings

●Organized and strategized orders and projects

●Maintained files of all projects and clients

●Maintained a professional environment for all clients

●Responsible for all communication and daily transactions with clients and customers.

●Performed daily tasks such as weighing in trucks to load and unload asphalt and or emulsions

●Preparing paperwork and scheduling of product to be made per clients requests

●Monitored all product inventory

Bruce’s Sales and Leasing, Page Arizona

Sales Manager 11/2016-07/2021

●Maintained a great business environment for our customers and employees

●Managed time schedules for all delivery personnel and sales staff

●Delegated various weekly inventory deliveries onsite for the store

●Organizing all shipping and receiving orders

●Explained and interpret policies and procedures relative to administration, personnel, records management, and logistics to ensure compliance.

●Served as liaison with budget, supply, training, and personnel management officials concerning all aspects of operating programs and logistical support of the organization.

●Human resource responsibilities perform advertisement, recruitment, interviewing candidates, hiring and placement.

●Experienced in utilizing software programs to sort information from files, records, and documents.

●Responsible for all human resources related documents, drug screening, DOT physical testing, finger printing and vital records.

●Assisted in position description development with placement and training

●Assisted in the daily planning, workload development and analysis of documentation for reports, and/or one-time projects.

●Performed human resources policy, procedures, and protocols.

●Served as the primary point of contact between supervisors and employees and the Human Resources Office for information concerning personnel and administrative actions and procedures.

●Reviewed all correspondence to ensure compliance with format, requirements, accuracy, grammar, and factual correctness.

●Executed plans for store space and working closely with the delivery personnel to get all items out on the showroom floor.

●Answered phones, greeted public, vendors and sales staff daily. Relayed information via email/instant messenger to appropriate staff. Scheduled appointments, meetings, and huddles.

●Provides interpreter services for Navajo customers.

●Verified shipment outbound and receiving of orders in accordance with guidelines.

Tiisyaakin Residential Hall, Holbrook Arizona

Recreational Technician, Residential Aide, Cultural Coordinator 01/2012-10/2014

●Coordinated events and activities for residential hall students.

●Appointed first responder for medical needs

●Trained as a suicide prevention assessment and intervention liaison

●CPR/BLS training certificates

●Drug and alcohol awareness and prevention training

●Biohazard awareness and hazmat responder training

●Corresponded with presenters and program coordinators for scheduling and organizing activities.

●Conflict de-escalation office training

●Emergency preparedness training

●Seek out programs for recreational and cultural purposes.

●Used Microsoft office alongside general office duties.

●Interacted with high school students and staff daily.

●Assisted the administration with parents, students, and clients.

Navajo Tribal Utility Authority- Ft. Defiance, Arizona

Engineering Technician 02/2009-05/2009

●Organized and oversaw new construction for waterline projects.

●Corresponded with clients about the services we provide.

●Presented projects at a Chapter meeting and explained our purpose for new services.

●Worked directly with my immediate supervisor and completed ongoing projects

Lloyds Refrigeration- Las Vegas, Nevada

Assistant Designer 05/2007-10/2007

●Assisted the lead designer in her everyday tasks.

●Corresponded with Clients, Architects, and contractors on projects.

●Designed and planned projects and seeing them through.

●General office duties such as faxing, emailing, preparing design plans, and meeting all deadlines.

●Helped in the designs of buffet restaurants, lounges, and nightclubs for clients of Las Vegas

Akwesasne Housing Authority- Hogansburg, New York

CAD Technician 08/2003-08/2005

●Prepared plans for clients and their new homes.

●Oversaw the construction on homes.

●Presented plans with Architects and contractors.

●Performed daily office procedures, filing, answered phones, faxing, and meeting deadlines.

Navajo County- Holbrook, Arizona

Rural Addresser 11/2000-01/2002

●Addressed rural areas of the county.

●Worked with engineers and assisting in road designs and GIS mapping procedures.

●Planned and assisted in design at the engineering levels.

●Performed general office duties as well.

●Corresponded well with clients and co-workers

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