Na’kilah Graham

***** ******** **, *********, **. 48066 313-***-****

ad0rie@r.postjobfree.com

Objective

To obtain a position where my knowledge and experience can be utilized as well as enhanced.

Skills & Abilities

Multi-site operations, Sales and Marketing, Customer Service, Time management, Customer focused, Policy and Procedure, documentation and reporting, product and service knowledge, training, and development

Experience

Ascent 10/2018 – 10/2023

-Freight Forwarding & OBC Team Lead

-Delivery Assurance Agent

During my time with Ascent, I progressed through the company building relationships with Carriers, Customs, and my teammates. I have worked in several different areas of the ground and Freight forwarding departments.

Some of my roles and responsibilities are:

Maintain proper Scheduling and staffing

Ongoing training of current employees and new hires.

Helping Agents maintain booking ratios

Oversee the nightly OBC operations

Conduct meaningful one on one’s

GM and John Deere awards.

Ascent Expedite dispatch

Staying up to date with customer escalations

Keep up to date with Sylectus

Multitask

Build shipments for Ford and GM

Quote Hand Carry shipments

DHL Express 10/2019 – 03/2020

-Logistics Coordinator – International 10/2019 – 03/2020

Problem solving of international freight for Africa and China

Diversity board member

Comparing bids from carriers to identify best price and reliability for heavy weight

Benchmark Beverage 08/2015 – 04/2018

-Sales 05/2016 – 04/2018

-Customer Service 08/2015 – 05/2016

Accounts for Downtown Detroit accounts included (liquor store, restaurants, bars, nightclubs and gentlemen clubs)

Promote and provide the best products for the areas in charge of

Process liquor license

Provide update on damaged orders

Logistics – tracking delivery trucks for all of Michigan

Training new employees

Conduct sales meetings for the Cognac division

Various liquor shows and tasting for Michigan

Checking GPS systems in truck for up-to-date service

Certification for drivers

State of Michigan 10/2012 – 07/2015

-Customer Service Representative 10/2012 – 07/2015

Worked with various Social Security Office location processing retirement plans for Automotive workers

Verify SSC, DOB and various insurance information and strong detail for accurate information

St. John Health System 03/2008 – 02/2013

-Patient Financial Supervisor 01/2011 – 02/2013

-Patient Financial coordinator 03/2008 – 01/2011

Supervised a team of up to 10 people

Ran reports and came up with improvement plans with the manager on shift

Process time sheet

Interview potential new employees

Conduct focus group between peers and management

Mitchell Medical operator

Process medical bills for: EMS, Physician, Anesthesiologist

Knowledge of medical codes, UB-04, CMS 1500, ICD-9, UB-92 claim forms

Assist reps with reject claims, process appeals for denied claims

References

Upon request

Contact this candidate