Human Resources Customer Service
Resume:
BD CREATIVE
An accomplished and driven Administrator with over 22 years working experience across
various capacities. My background includes extensive experience in driving organizational efficiency and maximizing productivity in various administrative support roles for both large companies and small businesses. From overseeing HR Administrative functions and preparing reports to responding to contractor queries and providing outstanding customer service, I excel at prioritizing tasks, collaborating with peers and management teams, and ensuring adherence to effective communication and organizational procedures. Cape Town, Western Cape - South Africa
ad0rhq@r.postjobfree.com
Nationality: South African
Driver’s License: Code 08
EDUCATION
S U Z G I K A “ S U Z I E ” M Y A B A
ADMINISTRATOR WITH A POST GRADUATE DIPLOMA IN LABOUR RELATIONS AND A NATIONAL DIPLOMA IN HUMAN RESOURCES
Change Management Course
PMI – 2021
Project Management Course
New Generation Skills - 2019
Post Graduate Diploma in Labour
Relations
UNISA – 2019
Payroll Basics Course
Sage VIP - 2015
National Diploma in Human Resources
UNISA – 2014
Business Administration Course
London Chambers of Commerce - 2005
Matric Certificate
Morgan High School - 1998
PROFESSIONAL PROFILE
CONTACT
WORK EXPERIENCE
ADMINISTRATOR
Makosi Consulting
March 2022 - Current
Key Functions & Responsibilities:
• Approving between 150 to 200 Consultant’s timesheets weekly, amending incorrect timesheets and liaising with the Engagement Managers of any issues identified.
• Preparing the client’s monthly billing reports for the Engagements Managers.
• Issuing timesheet warnings for late submission.
• Sending Consultant’s hours to 3rd party clients.
• Reconciling hours for 3rd party clients.
• Providing the team with weekly statistics on the status of the timesheet.
• Assisted with creating processes in the Finance Department
• Providing daily statistics to management on timesheets approved.
• Providing management with daily statistics on warnings that have been revoked.
• Providing weekly statistics to management on 3rd party timesheet approvals.
• Providing monthly statistics to the payroll team for the consultants who would have not presented timesheets for the month.
• Assisting the Engagement Managers with clients’ invoice queries.
• Arranging meetings and taking meeting minutes.
• Assisting clients with invoice recons.
ACCOUNT MANAGER ASSISTANT
allaboutXpert
October 2017 - March 2022
Key Functions & Responsibilities:
End to End Contract Administration Management
• Collaborated with Account Managers, ensuring that contract request form information was actioned promptly.
• Prepared induction packs and follow-up paperwork (contract, banking details, ID personal detail forms, EEA1 forms, or consultancy documents where applicable to ensure that contractor documentation was complete and ready to submit to finance.
• Sustained positive contact with contractors throughout the duration by way of contractor touch base calls for any missing documentation.
• Escalated complex issues to Finance or Legal for resolution and reported back to the Contractor with an update and/or problem resolution.
• Ensured that all contracts were delivered to the contractor and signed.
• Prepared employment contracts with the necessary documentation (dummy payslip). BD CREATIVE
HR Administration
Change Management
Organization Perception Management
Talent Development
Recruitment Methodologies &
Recruitment Life Cycle Management
Contract Administration
Employee Onboarding & Offboarding
Employee File Management
Employee Relations
Employee Engagement
Benefits Administration
Customer service, Support & Relations
Project Management
Payment Processing
Work Scheduling
Training & Development
Data Capturing
Diary Management
Records Management
Stakeholder Engagement
Query & Conflict Resolution
Supplier Liaison & Negotiation
Service Level Agreements
Team Leadership & Support
Coaching & Mentoring
Report Writing
Business Administration
Basic Creditors & Debtors
Age Analysis
SKILLS
WORK EXPERIENCE
Monthly / Ongoing Responsibilities:
• First point of contact for all contractor queries including fees, tax, incorrect payment, structuring and leave.
• Actioned the administration of all contract extensions and extension reminders.
• Loaded purchase order numbers on the system to ensure timeous client payment.
• Captured all timesheets and expenses before client and/or finance cut-off dates.
• Chased up on any outstanding documentation for the timesheet process, including invoices from all consultancies.
• Submitted all UIF details to the HR Department for new contractors, rate changes, and terminations where applicable.
• Collected client invoices from the finance department each month.
• Supported Account Managers with outstanding contract reports monthly to ensure that all contracts were signed, returned, and filed for audit purposes.
• Prepared documents required for annual (financial, sustainability, BEE) or ad–hoc audits.
• Raised and distributed client invoices, followed up on payments and kept track of debtors.
• Captured payments received on Sage on order numbers from the Client.
• Circulated the age analysis on a monthly basis and distributed statements to clients.
• Reconciled purchase order amounts on a monthly basis. HR ADMINISTRATOR
Principa Decisions (Pty) Ltd
June 2017 - September 2017 (Contract)
Key Functions & Responsibilities:
• Updated the HR database with new employee information, changes in benefits, and other details.
• Answered employee inquiries regarding health benefits.
• Administered the onboarding process for newly hired employees, including distributing all paperwork.
• Ensured job specification for the vacant role was in place and updated.
• Pre-screened resumes before sending them to corporate hiring managers for consideration.
• Developed and implemented onboarding and orientation programs for new employees.
• Ensure that SLA were signed, with recruitment agencies and liaised with them on:
- Advertising available vacancies.
- Scheduling interviews with final shortlisted candidates.
- Obtaining reference checks.
• Arranged credit, criminal, and qualifications checks for final shortlisted candidates.
• Arranged psychometric assessments for final shortlisted candidates.
• Arranged feedback sessions for the recruiting panel.
• Drafted employment offers, obtained authorization from the CEO and Human Resource Director, and made an employment offer to the successful candidate.
• Coordinated technical training for new employees.
• Created personnel files for all employees.
• Drew up job adverts and placed them on Career24.
• Scheduled induction meetings and ensured that new employee administration was concluded.
• Developed an induction program for a line manager that serves as a guideline for the new employees' first week on the job.
• Conducted the induction and onboarding of new employees and emailed all relevant internal forms to ensure that all the departments were up to date with any new employees.
• Performed Employee file audits and requested missing information.
• Administered HR queries relating to employees’ details as well as payroll.
• Oversaw the payroll file.
• Compiled and supported with ad hoc reporting on employee-related information.
• Supported employees with administration related to maternity, study leave, and other leave including leave recons.
• Complied with employment equity figures.
BD CREATIVE
Communication Skills
Organisational Skills
Empathetic Skills
Time Management
Responsible & Reliable
Good Judgement
Problem Solving
Attention to Detail
High Level of Accuracy
WORK EXPERIENCE
• Organized, compiled, and updated personal records and documentation.
• Ensured user’s removal forms were resolved and offered timeous.
• Notified medical aid, provident fund, and other relevant parties of existing employees.
• Ensure all employees were terminated on the systems and that termination documents were sent to the payroll department.
• Made travel arrangements, scheduled meetings and took meeting minutes.
• Supported employees with policy-related matters. ACCOUNT MANAGER ASSISTANT
Paracon South Africa (Pty) Ltd
July 2016 - April 2017 (Contract)
Key Functions & Responsibilities:
• Communicated with contractors on HR and payroll-related issues.
• Reviewed attendance and personnel transactions such as new hire, termination leave, benefits, and deductions.
• Prepared and sustained related payroll records and reports.
• Documented workflow and work procedures.
• Emailed remittance advices to contractors.
• Compiled confidential standard contracts for both clients and contractors.
• Submitted invoices for payment to the Client and followed up on queries when needed.
• Revised contractor personal information for IRP5 purposes.
• Prepared and Sustained ad hoc reports and attended to queries when they arose.
• Performed audits to ensure data integrity.
• Provided support to the finance department.
• Captured contractor timesheets to initiate payment. HR ADMINISTRATOR
Equra Health (Pty) Ltd
August 2015 - June 2016 (Retrenched)
Key Functions & Responsibilities:
• Assisted the HR Business Partner with HR matters and provided effective and comprehensive support to company employees.
• Prepared new hire letters, employee contracts, and corporate policies.
• Administered the onboarding process for newly hired employees, which included the distribution of all paperwork.
• Pre-screened resumes before sending them to corporate hiring managers for consideration.
• Supported with writing job postings.
• Coordinated and expedited HR information source documents collection within the required period.
• Oversaw notifications to confirm employment status.
• Oversaw changes to employee conditions of employment.
• Oversaw new recruitment requests for interview purposes.
• Oversaw certificates of services and U19 as required.
• Supported employees and management with queries/inquiries relating to HR information.
• Set up new employees on ESS leave profile.
• Oversaw employee’s changes on the ESS System.
• Linked employees to the correct leave groups and methods.
• Oversaw leave applications against substantive and procedural requirements.
• Offered support concerning leave benefits and procedures.
• Maintained an opened vacancy tracker spreadsheet of the applications and kept track of all applicants received.
• Compiled monthly leave balance reports.
• Assisted with the recruitment and selection process.
• Compiled monthly stats on the new appointments and resignations.
• Presented payroll with new employees’ information (starter pack), and any addendums to employment contracts.
• Complied training documents for submission.
ATTRIBUTES
BD CREATIVE
WORK EXPERIENCE
ACCOUNT MANAGERS ASSISTANT
Paracon South Africa (Pty) Ltd
April 2008 - July 2015 (Career Advancement)
Key Functions & Responsibilities:
• Communicated with contractors for HR and payroll-related issues.
• Reviewed attendance and personnel transactions such as new hire, termination leave, benefits, and deductions.
• Prepared and sustained related payroll records and reports.
• Documented workflow and work procedures.
• Emailed remittance advices to contractors.
• Compiled confidential standard contracts for both clients and contractors.
• Submitted invoices for payment to the clients and followed up on queries when needed.
• Revised contractor personal information for IRP5 purposes.
• Prepared and sustained ad hoc reports and attended to queries when they arose.
• Performed audits to ensure data integrity.
• Provided support to the finance department.
• Captured contractor timesheets to initiate payment. ADMINISTRATION ASSISTANT - PROCUREMENT SECTION
Department of Land Affairs (Shared Service Centre) November 2006 - March 2008 (Contract)
Key Functions & Responsibilities:
• Captured all internal and external purchase requests.
• Approved purchase requests and captured all procurement advice.
• Balanced adjustments for surpluses and shortages after stocktaking was resolved.
• Obtained and negotiated on price quotations received from suppliers.
• Captured orders on the Logis Procurement Integration System.
• Followed up on orders and outstanding payments.
• Assisted with tenders and valuations.
• Oversaw the pre-authorization of payments.
• Ensured the control and safeguarding of departmental assets.
• Gathered monthly reports in the Supply Chain Management Division, such as BEE statistics and irregular expenditure.
• Solved all Logis-related queries for the acquisition of supplies and services.
• Developed, sustained, and oversaw the supplier's database.
• Invited suppliers to register on the Departmental database.
• Sustained a register to ensure follow-ups were done on outstanding orders.
• Generated order numbers.
ADMINISTRATIVE SECRETARY TO THE INVESTIGATION MANAGER Safeguard Security Group of Companies
September 2001 - March 2005 (Relocated)
Key Functions & Responsibilities:
• Sustained staff records for wages.
• Administration of case dockets.
• Initiated source documents for invoicing purposes.
• Oversaw the petty cash and stationery.
• Assisted with outgoing tender documents.
• Acquired quotes from suppliers and responded to client’s queries.
• Assisted with ad–hoc projects.
• Generated accurate paperwork/refined the existing process to increase accuracy.
• Managed the diary of the Investigation Manager.
DATA CAPTURING CLERK
Comp Air (Pty) Ltd
June 2000 - October 2000 (Contract)
DATA CAPTURING CLERK
Cimas Medical Aid Society
March 2000 - May 2000
CAREER HISTORY
REFERENCES
Will be provided upon request.
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