Customer Service Assisted Living
Resume:
Scott B. Ernst **** ***th St SE
Everett, WA, ****8
Profile:
Dedicated Healthcare Professional with 18 years’ experience within recruitment, sales and marketing within: Hospitals, Skilled Nursing, Independent Living, Assisted Living, Memory Care, Adult Family Homes, and In-home Care industry. Excellent follow-up skills within sourcing, screening, and recruiting within the healthcare industry. Strategic resource with extensive Healthcare industry knowledge and healthcare administration. Proficiency in effectively utilizing online job boards with demonstrated success in improving candidate matches and system efficiency. Qualifications:
Results-oriented healthcare professional with experience in recruitment within End-to- End recruitment, applicant tracking systems, KPI Completion, Candidate interviews and Project Management.
Exposure to diverse areas of the senior care industry, including recruitment and marketing within: Hospitals, Medical Clinics, Physician Offices, Skilled Nursing Facilities, Memory Care, Independent and Assisted Living Communities, and Adult Family Homes.
Adept in streamlining business processes and increasing operational efficiency levels.
Instrumental in increasing retention and recruitment satisfaction levels within highly competitive markets.
Management, Leadership, Training, and mentoring, Team Building, Recruitment, Pre- Employment Screening.
Proven success in managing operations within fast-paced office environments.
Comprehensive background in administrative functions including drafting correspondence, filing, and fielding customer inquiries within new computer software systems. Experience:
7/2023- 9/2023 Eden Home Health & Hospice Kikrland, WA Community Outreach Liaison
Description: Plan, develop and execute sales/marketing strategies and activities for senior care professionals, with an emphasis on acquiring new clients for Eden Home Health & Hospice Snohomish and N. King Counties. Support individuals and families in establishing Home Health and Hospice accommodations. Maintain and enhance marketing referral and inquiry database. Provided courteous and excellent professional customer service that fostered strong relationships/partnerships within the senior care continuum.
Manage deployment and integration of brand identity into senior care industry: Hospitals, Skilled Nursing Facilities, Independent Living, Assisted Living, Memory Care, and Adult Family Homes.
Take on management responsibilities, which include coordination and direction of all sales/marketing efforts, proactively working with Marketing Director to forecast and develop long-term marketing strategies to meet goals and objectives.
4/2022 to 6/2023 Windsor Square Senior Living Marysville, WA Sales & Marketing Director
Description: Plan, develop and execute marketing and print advertising strategies and activities for senior care professionals, with an emphasis on acquiring new residents for Windsor Square Senior Living within Snohomish & King Counties. Support individuals and families in establishing retirement, assisted living accommodations. Maintain and enhance marketing referral and inquiry database. Provided courteous and excellent professional customer service that fosters strong relationships/partnerships within the senior care industry.
Manage deployment and integration of brand identity into Collaterals, Print Advertising, Facebook and Web sites.
Take on management responsibilities, which include coordination and direction of all marketing efforts, proactively working with Corporate Marketing Director to forecast and develop long-term marketing strategies to meet goals and objectives.
1/2022 to 4/2022 Brookdale Arbor Place Everett, WA Sales & Marketing Director
Description: Plan, develop and execute sales/marketing strategies and activities for senior care professionals, with an emphasis on acquiring new residents for Brookdale Arbor Place within Snohomish & King Counties. Support individuals and families in establishing retirement, assisted living accommodations. Maintain and enhance marketing referral and inquiry database. Provided courteous and excellent professional customer service that fosters strong relationships/partnerships within the senior care industry.
Manage deployment and integration of brand identity into Collaterals, Print Advertising, Facebook and Web sites.
Take on management responsibilities, which include coordination and direction of all marketing efforts, proactively working with Corporate Marketing Director to forecast and develop long-term marketing strategies to meet goals and objectives.
4/2021 to 8/2021 Foundation House at Northgate Seattle, WA Community Relations Director
Description: Plan, develop and execute marketing and print advertising strategies and activities for senior care professionals, with an emphasis on acquiring new residents for La Conner Retirement Inn within Skagit, North King and Snohomish Counties. Support individuals and families in establishing retirement, assisted living accommodations. Maintain and enhance marketing referral and inquiry database. Provided courteous and excellent professional customer service that fosters strong relationships/partnerships within the senior care industry.
Manage deployment and integration of brand identity into Collaterals, Print Advertising, Facebook and Web site.
Take on management responsibilities, which include coordination and direction of all marketing efforts, proactively working with Corporate Marketing Director to forecast and develop long-term marketing strategies to meet goals and objectives.
11/2020 to 1/2021 La Conner Retirement Inn La Conner, WA Community Relations Director
Description: Plan, develop and execute sales/marketing and print advertising strategies and activities for senior care professionals, with an emphasis on acquiring new residents for La Conner Retirement Inn within Skagit and Snohomish Counties. Support individuals and families in establishing retirement, assisted living accommodations. Maintain and enhance marketing referral and inquiry database. Provided courteous and excellent professional customer service that fosters strong relationships/partnerships within the senior care industry.
Take on management responsibilities, which included coordination and direction of all marketing efforts, proactively working with Corporate Marketing Director to forecast and develop long-term marketing strategies to meet goals and objectives.
6/2017- 10/2020 Warm Beach Senior Community Stanwood, WA Community Outreach Director
Description: Plan, develop and executed marketing and print advertising strategies and activities for senior care professionals, with an emphasis on acquiring new residents for Warm Beach Healthcare Center and Assisted Living Community within Skagit, Snohomish, and North King Counties. Support individuals and families in establishing Skilled Nursing, Rehab, Long Term Care accommodations. Maintain and enhance marketing referral and inquiry database. Provided courteous and excellent professional customer service that fosters strong relationships/partnerships within the senior care industry.
Manage deployment and integration of brand identity into Collaterals, Print Advertising, Facebook and Web Site.
Take on management responsibilities, which include coordination and direction of all marketing efforts, proactively working with Healthcare Administrator to forecast and develop long-term marketing strategies to meet goals and objective.
2016-2017 Regency Everett Rehabilitation and Nursing Center Everett, WA Admissions Director
Description: Plan, develop and executed sales/marketing and recruitment print advertising strategies and activities for senior care professionals, with an emphasis on acquiring new staff and residents for Regency Everett Rehabilitation and Nursing Center within Snohomish and King Counties. Support Department Heads with recruitment for staff positions and support to individuals and families in establishing Skilled Nursing, Rehab, and Long-Term Care accommodations. Maintain and enhance recruitment and marketing referrals and inquiry database. Provided courteous and excellent professional customer service that fosters strong relationships/partnerships within the senior care industry.
Manage deployment and integration of brand identity for Recruitment Collaterals, Print Advertising, Facebook and Web site.
Take on management responsibilities, which include coordination and direction of all recruitment and marketing efforts, proactively working with Executive Director to forecast and develop long-term recruitment /marketing strategies to meet goals and objectives. 2015-2016 Harbour Pointe Senior Living Mukilteo, WA Community Relations Director
Description: Plan, develop and execute marketing and print advertising strategies and activities for senior care professionals, with an emphasis on acquiring new residents for Harbour Pointe within North King and Snohomish Counties. Support individuals and families in establishing retirement, assisted living accommodations. Maintain and enhance marketing referral and inquiry database. Provided courteous and excellent professional customer service that fosters strong relationships/partnerships within the senior care industry.
Manage deployment and integration of brand identity into Collaterals, Print Advertising, Facebook and Web site.
Take on management responsibilities, which include coordination and direction of all marketing efforts, proactively working with Corporate Marketing Director to forecast and develop long-term marketing strategies to meet goals and objectives.
2014-2015 Quail Park of Lynnwood Lynnwood, WA
Outside Marketing Director
Description: Planed, developed, and executed marketing and print advertising strategies and activities for senior care professionals, with an emphasis on acquiring new residents for Quail Park of Lynnwood within North King and Snohomish Counties. Supported individuals and families in establishing assisted living and memory care accommodations. Maintained and enhanced marketing referral and inquiry database. Provided courteous and excellent professional customer service that fostered strong relationships/partnerships within the senior care industry.
2005-2013 Right at Home of Bellevue Bellevue, WA
Office Manager
Description: Developed and executed recruitment and corporate branding and marketing communications to increase staff and customer acquisition, including print advertising and sales collateral (brochures, case studies, testimonial packets, and trade show exhibits), and Web site content. Analyzed market research to recommend sales and marketing tools. Interacted with Senior Care Professionals building relationships within Hospitals, Skilled Nursing, Rehabilitation Facilities, Independent Living and Assisted Living Communities to increase staff and customer acquisition.
Initiated, cultivated, and executed successful recruitment print advertising media strategies for senior markets, which increased staffing and sales leads and awareness of company's capabilities and ultimately led to increased market share for business.
Improved recruitment information by creating flyer content and content aesthetics for online sources.
Garnered new business ventures and developed critical partnerships within local Hospitals, Skilled Nursing Facilities, Independent Living, Assisted Living, and Memory Care facilities. Related Education:
High School Diploma: Liberty High School - Bethlehem, PA Coast Guard Schools/Courses:
* Emergency Medical Technician * Storekeeper "A" School * Storekeeper "C" School
* General Services Administration * Procurement & Supply * Computer Training Other Schools/Courses:
College Of San Mateo – ESL Teacher Credentials
Bethany College – Hermeneutics / Theology
Northwest University – Church Leadership
Awards:
Brookdale Arbor Place – President Sales Club (Met in Minimal time) References: Upon Request
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