Jyothi Parvathaneni

ad0rg1@r.postjobfree.com

Phone: 513-***-****

Profile:

·Have 8 years of experience as a Business Analyst and Quality Assurance with hands on experience in Salesforce

·Proficient in Software Development Life Cycle and QA Methodologies

·Well versed with Agile Principles & Scrum

·Worked as a liaison between business stakeholders and development team to gather and communicate requirements and ensure that deliverables are completed on time

·Adept at clearly defining business and functional requirements

·Knowledge in Salesforce.com CRM platform as a Salesforce Administrator and Developer

·Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals, Workflows, Actions, Tasks, Events, Reports, and Dashboards

·Experience in SFDC Development in implementing Apex classes, Triggers, SOQL and SOSL

·Performed Validation Rules, Workflows, e-mail services and approval processes using customisation and Apex

·Good knowledge in Python scripting

·Proficient in creating effective Test Plan, Test Documents for features and stories based on FRS and SRS

·Strong experience in manual testing of Client-Server applications, Web applications and applications linked to Database Systems

·Proficient in creating clear and concise test summary and defect reports for every release for client product review meetings

·High-energy personality with strong communication skills, with attention to detail and a real passion for product quality and usability

Education:

·Data Analytics with Python from Monash University, May-Dec 22

·Professional Pathways Australia, Aug 2011 - June 2012

·Masters in Information Systems from University of Ballarat, Australia 2010

·Bachelor of Engineering in Computer Science from Jawaharlal Nehru Technological University, India 2006

Certifications:

·Fundamentals of Data Analytics with Python from Monash University

·Certified Salesforce Admin SP21

·ISTQB certified foundation level tester

Professional Experience:

Company: BI Labs INC Client:AMEX

Role: Senior Business analyst Remote, Nov 20 – July 23

Responsibilities:

·Collaborating with senior product management to understand and anticipate their needs and translate them into product requirements

·Worked with DPO to gather and analyse the business requirements

·Identifying and creating dependencies using Mural Board, discuss and resolve those with the respective dependency teams

·Effective communication with external dependency product teams to coordinate the requirements

·Working with UX Design group and Content to come up with responsive designs

·Working with User Research to gather and understand the user feedback to incorporate the valuable feedback for better experience

·Developing epics, user stories acceptance criteria

·Liaising with Senior product management and end-users to deliver updates

·Participating in Daily standup, Sprint Planning, Sprint Reviews, Sprint Refining and retrospective meetings

·Prepared application release notes for every release

·Performed application walkthroughs to the user

·Participating in the Monthly Performance Testing

·Smoke testing of the deliverables before passing to QA

Environment: Jira, Confluence, Mural Board, MS Excel, Figma

Company: Atharvana Infotech Pvt. Ltd. Clients: BEPL, Aster, Cieba, Areca

Role: Salesforce Business Analyst Hyderabad, Feb 16 - Jun 19

Responsibilities:

·Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements

·Administered incident responses and break-fixes

·Designed and documented relevant system code and configurations

·Developed workflows and triggers

·Interacted with customers, operational managers to identify issues and worked on areas of potential improvement

·Experienced in security and sharing model, Roles, Profiles, public groups, Permission sets and Sharing Rules

·Created custom reports and dashboards as per business needs

·Created new User Accounts and assigned Profiles as per their role hierarchy

·Customised Page layouts for Standard/Custom objects and assigned Record Types

·Created Data Validation rules and Formulas as per business requirements

·Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages

·Created process builders and flows based on business requirements

·Designed and developed Lightning pages based on the business requirements

·Created and used Email templates in HTML and text

·Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects

Environment: Jira, Salesforce (Sales/Service/Marketing), Apex, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, Salesforce.com, Roles & Profiles, Data Loader, Force Eclipse IDE, Data Loader, VS code, Apex Explorer

Company: Genix Ventures PVT Ltd Client: ABCC

Role: Business Analyst & QA Melbourne, Apr 15 – Dec 15

Responsibilities:

·Gathered requirements for Case Management System

·Coordinated the requirements with development team for the application enhancements

·Created test documents for the features based on requirements specifications

·Involved in Test Documents, SRS, UTD Peer reviews, Client Reviews and created peer review documents

·Created Acceptance test scenarios for the product

·Led and participated in Functional, Regression, Smoke, database and browser compatibility testing

·Managed all testing activities for web and mobile testing

·Minimised test execution time by 60% by developing reliable automation test scripts

·Improved reusability and agility of automation scripts by designing automation frame work using best practices

·Performed acceptance testing on different client environments

·Tested Feature and Incident Verifications based on release notes for every release

·Worked with developers to resolve defects, assisted in root cause analysis and coordinated required changes to achieve Quality Control

·Led Test Data Initiative and created a process to maintain same sets of data across test environments, thus reducing the duplicated efforts

·Experience in creating Test Plan and Test Strategy

Environment: Java, TestRail, Jira 6.0, MS Excel, Android studio 3.2.1, Retrofit, SQL Server 2005, .NET, SSRS, HP Quality Center 9.2

Company: Power direct Australia Role: Business Analyst Melbourne, Apr 12 - Oct 13

Responsibilities:

·Led meetings with Business Users and Sponsors for Requirements Gathering

·Created AS-IS and TO-BE Process Flows

·Validation of process flows, analysed gaps and pain points with SMEs

·Created mapping document by analysing Mockup, Prototype and existing tools

·Coordinated the requirements with development team

·Created testing strategy and test suites for all business areas

·Presented demos and training of the tool to all business areas

·Coordinated with Change Management for Procedures and Reference Manuals documentation

·Participated in daily stand up and sponsor meetings

·More interaction with customers to help them understand the usage of tool

Environment: Salesforce, MS Word, MS Excel, RTC, MS Visio

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