Samgwaa Nyama ad0rfm@r.postjobfree.com (***) -*** -***0 POSITION: Senior BUSINESS ANALYST

Summary

Certified Agile Scrum Master (CSM) and Business Analyst with more than 9 years’ experience in a wide range of Full Project Life Cycles for Fortune 500 companies and global market. Have led and managed key projects such as GDPR & CCPA compliance, CRM Business Process Improvement, Data Migration, ERP, Decision Management and CRM, Payroll systems in Agile/Scrum environments. Successfully worked in delivery of Finance Processes and Systems such as Fair Pricing, High Yield and Loans, Asset & Investment Management, AML, Fair Credit Reporting, CDD and KYC, for the financial markets in Global and Emerging markets.

Key SKILLS:

Software:

Microsoft Package namely Excel (E.g., VLookup, HLookup, IFs, Pivots), Projects, Outlook, PowerPoint, and Word, Lotus Notes, Jira, Confluence, Onbase Workview, SharePoint, HPQC, eApp, iConnect, Regulation E.

Tools

SAS, Python, Visio, UML, PEGA7, Prince2, BPMN 2.0, Lucid Charts, Burn Down Charts, PHP, SQL, ServiceNow, ADP Streamline, SAP. SSIS, .NET.

Analysis:

SWOT, MOST, Five Forces, Value Chain, PESTLE, Gap Analysis, Financial & Risk Analysis, Cost & benefit Analysis, Variance Analysis; Data Privacy Analysis within Agile and Waterfall environments.

Requirement Gathering Techniques:

Interviews, Questionnaires, Observation, Workshop Facilitation, Past Document Review, Piloting, Prototype, and Cognitive Work Analysis.

WORK EXPERIENCE

Bank of America Oklahoma, OK

May 2021 -Sept 2023

Senior Business Analyst. – SALESFORCE CLOUD / Data Privacy & Access Management)

Created UML Flows for Ui for Mapping systems for SALESFORCE CLOUD dashboards.

Drafted workflow for processes in Mapping for Data between SALESFORCE CLOUD and SQL database

Painstakingly created the drafts used as guidelines for implementation across impacted business units for SALESFORCE CLOUD

Elicited all functional and non-functional requirements for the configuration of the One Trust tool.

Created UML and BPML Workflows, Process Flow Maps and Data Flow Diagrams and analysis based on the One Trust framework.

Modelled the Wireframe for each validated function for the seamless deployment of the One Trust technology.

Worked as Subject Matter Expert for different workflow areas such as Process Optimization, Mitigation and Reporting, Policy Creation and Content Review

Reviewed, and analyzed requirements from the CCPA regulation articles in relation to various systems and business units within the organization.

Created and managed CCPA traceability matrix to create consistency among cross-functional teams while leveraging on internal tools and automation to effectively level out the needs and pain points highlighted across different workflows.

Facilitated workshops with the various business workflow areas to assess.

Conducted workshops and interviews with the relevant stakeholders to gather requirements. Created blueprints used to gather client business requirements.

Defined the functional needs used for the configuration of the ERP, CRP solutions and ensured the configuration of the SAP platforms clearly complied with the regulation based on ADP methodology.

Responsible for identifying data for conversion and responsible for all documentation.

Responsible for amending customization after the cases of legal changes and enlarging the scope to meet the evolution of client business requirements. Was actively involved in optimization and evolution of the template and module.

Ensured compliance to existing, and development of required data reporting standards. Ensured the integrity of the finance configuration of the SAP system.

Created the template for management of Risk, Assumptions, Issues and Dependences (RAID Log) which was also adopted by the Project, Policy, and Legal Teams for tracking the entire project on Excel.

Gave guidance and support to internal technical and project teams. Created Test scripts and worked actively with the Test Team in conducting the UAT across the concerned business units. Noted the feedback from the stakeholders and worked with implementation team to ensure the solution reflected the missing requirements.

Created process flow maps and drafted comprehensive training manual detailing and adapting the affected business units from warehouse operatives to management.

Critically created a Reporting System to the EU Commission in compliance with GDPR. This necessitated the employment of the Data Protection Officer (DPO) as well as outlining the responsibilities for the office.

Worked in check with 3rd party suppliers to ensure they fully understood our organization’s CCPA requirements for consistent implementation.

Updated documentation to reflect new builds or decommission activities and provided input to improve deployment processes.

Facilitated and participated in scrum meetings – sprint review, daily scrum, and retrospectives to ensure consistency overboard.

Took ownership of issue investigation and resolution.

Created a version control system for all projects documentation on SharePoint.

Silicon Valley Bank San Francisco

Senior Business Analyst. Business Intelligence (Power BI)

Jul 2020 – April 2021

Elicited and documented functional and non-functional requirements from stakeholders relevant to the migration Analyst.

Created Process Flows, Workflows and Data Flow Diagrams

Modeled and produced TO-BE business process from AS-IS processes using UML creating custom and standard report summarizing financial, business, or economic data for review by managers, clients, executives, and other stakeholders.

Facilitated Workshops and meetings with stakeholders at various levels within the organization to reach a common agreement on the migration design.

Discovered patterns and anomalies in data using ad hoc query/visual discovery and articulated the structure, components, and relationship of data models.

Recorded data specifications for the business intelligence and information technology reports, dashboards, and other outputs.

Maintained interface mapping tables and configuration of data for relevant units.

Interacted with implementation teams to develop transformation plan for transformation events and consolidated plans into business unit plan. Also supported the overall transformation plan.

Tracked requirement status throughout the project to assist in the enforcement of data migration project schedules and deadlines.

Participated in user management and access control in an audited environment.

Identified RISKS and structure Issues for different business units in relation to the data migration, ran accurate analysis and incorporated recommendations, focused on results.

Worked to a waterfall methodology in Tranche 1, changing to Agile/Scrum methodology in Tranche1.5

Worked closely with the Project Team to prioritize and agree on delivery of analysis service in line with the migration implementation deadline.

Maintained consistency especially and integrity especially for accounting data through maintenance of documentation for system support functionalities and controls.

Worked collaboratively with Functional owners, Business Analysts and Business IT on upgrades, enhancements, and production fixes.

Provided support throughout the project lifecycle to design team and development teams and was involved in change management and User Acceptance Test processes – test script preparation, execution, and training of end users.

Worked as liaison between the business partners and the IT implementation team to align ServiceNow with the organization IT strategy.

Gathered and documented requirements for configuration/customization of ServiceNow System including workflow.

Created UML and BPML processes for developing, testing, deploying, and updating workflows and approval flows and rules.

Carried out Moody's Risk Analysis.

Created scripts for UAT and conducted the tests.

Samsung New Jersey

Dec 2018 - June 2020

Senior Business Analyst / PM - WEALTH MANAGEMENT / POWER BI / SERVICENOW

Analyzed complex business processes from a quality management perspective to design a set of To-be business processes for the payments team, which acted as part of the TOM (Target Operating Model)

Created Process Flows, Workflows and Data Flow Diagrams

Reviewed audit reports and draft responses sent to the State Supervisors.

Created process flows for remediating issues such as customer reimbursements.

Drafted all documentations and created diagrams to enhance policies, controls, and process flows.

Performed Data Collection, Barcoding and Label Generation on Info LN platform.

Carried out Time, Attendance and Labor Reporting

Gathered functional requirements for Info RN Analytic Dashboards, Supplier and Dealer Portals

Carried out Value-at-Risk/tracking error using ERP analytical and historical methodologies.

Conducted stress testing, including user defined scenarios and shocks.

Organized workshops and facilitated multiple meetings with a suite of stakeholders to gather requirements for target deliverables such as Fixed Income, High Yield & Bank Loans, and various Account Systems.

Gathered requirements from the for the successful designing and development of the payment acquiring system.

Reviewed, modified, and created technical design documentation to ensure the accurate development of the reporting solution.

Closely partnering with and supporting engineering, manufacturing and quality assurance associates while utilizing the change control project

Initiated process improvement and implemented database tracking system to increase traceability and improve test coverage for requirements by 20%. Estimated major points of contention among team as additional benefit.

Conducted research on industry verticals to help with prospecting for new partner engagements.

Researched and analyzed the innovation ecosystem for IoT and awareness of key accelerators, VC’s, and other thought leaders in space.

Worked on User Interface development across 4 systems, involved in discussion on how the systems would communicate, identifying payloads and drawing Mockups of User Interface

Clarified and prioritized requirements by conducting brainstorming sessions with the stakeholders and SMEs.

Deployed Microsoft security and application as well as 3rd party application patches to Windows application server

Created Entity Relationship Diagram to visually describe how entities relate to another and to connect business concepts to database structures.

Validated KYC and CDD system deliverables to meet requirements and supported Technology teams in the entire delivery process.

Analyzed, prioritized, and documented requirements with respect to SAP enterprise resource planning for AML solutions.

Supported strategy and execution of testing and provided training on the new functionality as well as documentation including procedures and user guides for the entire business process improvement.

Managed the implementation of Quality Management Systems in specified business units and systems.

Coordinated and participated in Agile ceremonies, Daily Stand Ups, Sprint Planning, Sprint Solution Design and Retrospective scrums.

Created scripts for UAT and conducted the tests.

PayPal Inc. San Jose, CA

April 2016 – Nov 2018

Senior Business Analyst - Salesforce CRM

Senior Lead over a team of 15 Business analysts and three Work Streams on the entire SDLC on Agile/Scrum Environment,

Created Process Flows, Workflows and Data Flow Diagrams

Created Workflows and Process Maps to capture the functional requirements based on the project demand for the different countries.

Worked assiduously with UI and UX teams to elicit requirements and create User Stories

Identified cross-functions for the HR and Accounting processes and systems through Requirement Elicitation meetings with Project Team members spread across four countries in different time zones: onsite and virtually.

Researched and documented the various statutory requirements for computing payroll systems for 16 different countries.

Created the Standard Operating Procedure (SOP) through daily Scrum and Retrospective meetings with both onsite and offshore stakeholders including, the Legal, Policy, Accounts, PM and IT Development teams.

Secured signoffs from relevant stakeholders and created Use case Diagrams and Descriptions on Visio.

Created User stories based on stakeholder requirements on JIRA to streamline the HR and payroll requirements using ADP methodology.

Secured signoffs and created Process Flow maps.

Created a Version control matrix for all Project documentations.

Created Traceability Matrix keeping track of all flows across different countries.

Worked closely with the Project Manager to create a concise Risk Management Log System using HP Quality Centre

Contributed immensely to the creation of the Test Scripts and provided technical support to the test team.

Served as Gateway for all Project Documents on SharePoint

Created scripts for UAT and conducted the tests.

Apple Inc. Cupertino

Jan 2015 – Dec 2015

Business Investment Analyst – Data Migration, ServiceNow

Worked on Elicitation and documentation of Business Requirements, Processes and Data Models and developing them into innovative options for service redesign to align with business strategy for the Investment Solutions

Worked as the liaison between the business teams and the Project Development team, supporting the internal improvements and client data feeds.

Worked with the QA team to draft comprehensive Test Script as well as provide support to the Test team all through the testing phase.

Involved in the review of the scope of the project and all available documentation to properly understand and develop the Target Operating Model (TOM) for the business.

Worked with Investment and IT teams to create Traceability Matrix, UML and BPML diagrams; to properly capture client feed delivery and automated data feed systems.

Created data mapping specifications together with the data and technical architects which helped avoid several potential issues.

Gathered, analyzed, and delivered documented business requirements using case diagrams and requirement catalogue, and effectively communicated and secured review and approval from stakeholders.

Assisted in performing mild, moderate, high, and very high complexity into business processes, SOPs, system documentation and work instruction working collaboratively with the BAs.

Involved in managing small stand-alone projects within the Virtual electronic circle project.

Working closely with Senior Business Analysts in providing support to the development team and dealing with queries they had until the end of the project lifecycle.

Created scripts for UAT and conducted the tests.

EDUCATION

Bachelor’s in business administration: Business Management - University of Bamenda 2014

CERTIFICATIONS

Professional Scrum Master (PSM-1). scrum.org 2010

CompTIA Security +

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