Entela Ilirjani

Astoria, NY 718-***-**** ad0rez@r.postjobfree.com

Motivated, compassionate, detail-oriented team player with the ability to resolve inconvenient situations in a diplomatic manner. Excellent knowledge of cultural competence, full awareness of cultural worldview religious practices, and cross-cultural skills. Passionate about people and excellent communication both written and verbal. Tremendous growth on the educational level. Goal achiever through leadership methods, arduous work, and perseverance. Consistent and predictable in bridging two pillars of knowledge and management into a thoughtful, rational act of decision-making. Highly accomplished Project Manager /Management Consultant with a verifiable track record of managing and delivering complex, large-scale projects and exceeding expectations. Practiced in developing business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process improvements to increase productivity and reduce costs. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with competitors and business associates. My career in the health service and health insurance field has been very successful. Throughout my education journey, my hard work, perseverance, and consistency climbed to the top of Dean’s and President’s lists every semester. My employees acknowledged my leadership skills throughout my career. I am a member of The National Society of Leadership and Success. I gained valuable experience working as a team organizer. I speak English, Albanian, and Italian fluently. I constantly adapt my work to new positive and creative changes that impact our society in health care and technology. Being honest, optimistic, straight forward with a good sense of humor and ethics are the unique qualities that I am known for. I am looking forward through my work to leaving my contribution and sharing my knowledge for the good of humanity. It is not just a job but a mission, an example, and a promise I must keep. It is true nobility to leave behind a respectful name that your children and grandchildren can proudly carry through their lives.

Education:

Berkeley College, Woodland Park NJ 2023

Master of Business Administration in Management.

Member of The National Society of Leadership and Success.

Member of The International Society of Female Professionals.

Berkeley College, Brooklyn, NY 2020

Bachelor of Business Administration, Health Services Management. (Cumulative of 3.677 GPA).

ASA College, Brooklyn, NY 2007

Associate in applied science, AOS in Business.

Medical Assistant

Allen School of Health Sciences Brooklyn, NY 2004

Certified Nursing Assistant (CNA).

Experience:

NYCDOE Teacher of Health Science (EMT and Medical Assistant) December 2021-Present

Advantage Care Brooklyn, Practice Assistant, February 2021- April 2021

Managed the daily clinical operation of the practice while coordinating services for the medical practice and facility.

Organized and evaluated appointment procedures and patient service.

Managed patient records and IT.

Controlled the supply of medical equipment.

Led a team made up of medical help, receptionists, and medical secretaries.

Actively pursued strategic and operational objectives.

Extend Fertility New York, Operations Manager, February 2018 -January 2020

Maintained constant communication with management, staff, and vendors to ensure proper operations of the clinic.

Organized meetings and managed databases.

Booked transportation and accommodations.

Organized company events or conferences.

Dealt with correspondence, complaints, and queries.

Ensured operational activities are still on time and within a defined budget.

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Entela Ilirjani

Intermed Care PC Clinic, Brooklyn NY Front office & Medical Assistant May 2012– April 2018

Collected, recorded, and obtained patient information, medical history, and laboratory results.

Took and recorded vital signs and emphasized significant changes in patient’s health to physicians.

Helped physician with medical procedures along with calling in medications as needed.

Performed EKGs, venipunctures, injections-ray, allergy, spirometry, and metabolic tests.

Barbone Restaurant, Manhattan, Restaurant Co-owner, Manager, Bookkeeper August 2006 - April 2012

Ensured incoming staff followed company policy.

Trained staff to follow restaurant procedures.

Maintained safety and food quality standards.

Ensured customers were happy and handled complaints.

Organized schedules and coordinated and managed employees’ hours.

Recorded payroll data.

Additional Skills and CERTIFICATIONS:

Master’s degree in business administration

Peregrine Certificate of Completion MBA8810 OL Capstone-Online with Berkeley College.

New York State Teacher Certification

Certified in Child Abuse Identification and Prevention, School Again Violence, DASA Part 1&2, Teacher Online Training. Certified in NYC Certification Exam 201 Educating for All Students.

“A” student of Health Communication Course, Management of Healthcare Course, Ethical and Legal Aspect of Healthcare Course, Health Policy, Epidemiology, Addiction, Health Technology. Community Health and Medical Care Course, Management Health Care Delivery Course, Research Methods for Health Service Course, Health Services Management CAP, Course.

Bachelor’s Degree in Business Administration and Health Service Management.

AOS Degree in Business Administration, Certified Medical Assistant.

Excellent knowledge of Medicaid/Medicare insurance plans.

Medical Terminology, Medical Office and Clinical Procedures, Medical Billing and Coding.

Licenses: Phlebotomy, EKG, ICD/CPT Coding, Spirometry Testing, Vital Signs.

Food Manager Certification.

Language: English, Albanian, Italian, Serbo-Croatian, Greek.

Volunteer, Translator, Long Island College Hospital, Brooklyn, NY September 2004-March 2008

Translated from English to the Albanian language. Helped Albanians from Kosova (war-refugee families of autistic, diabetic, and mental trauma children) to develop strong commitment and relationships with primary care and specialists. Translated and explained doctors’ care plans and helped to schedule group-supported patients ‘meetings and activities.

Volunteer, PTA Member of Poly Prep Country School, Brooklyn, NY, September 2004-March 2014.

Trained the lower school students and helped them recognize the signs of Type one Diabetes among their classmates. Trained them to apply for help while waiting for medical aid to arrive.

Flight attendant For Albanian Airlines 1994-1998

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