Customer Service Business Development
Resume:
Dr. Jeffrey Schnapp
**********@*****.*** • 505-***-****
Albuquerque, NM
Results driven Advanced Practice Chiropractic Physician with experience in managing day to day operations, cultivating client relationships, developing business strategies, and leading high functioning teams. Accomplished in developing new business, expanding client base, and maximizing profits. Adept at researching market opportunities and creating strategies to improve competitive advantage. Compelling communicator with ability to engage healthcare professionals and resolve client queries. Fluent in English and German. Experienced in collaborating with multi-disciplinary teams, creating strategies to optimize business impact. Dynamic leader with ability to train employees, increasing efficiency and productivity. Expertise in coordinating business operations, engaging with vendors, and ensuring good customer service. Areas of Expertise
Operations Management
Relationship Building
Client Need Analysis
Customer Services
New Business Development
Contract Negotiation
Project Management
Resource/Inventory Management
Team Leadership
Product Marketing
Network Development
Medical Insurance
Professional Experience
CareMore Chiropractic Centers, Albuquerque 05/2015 — Present Chiropractic Physician
Manage day to day running on clinic operations, establish objectives, and track performance to ensure attainment of target KPIs. Monitor inventory, engage medical vendors, and replenish supplies when needed. Support development of clinic marketing programs. Assess and perform chiropractic and physiotherapy in treating patient with various injuries and wide ranging neuromusculoskeletal system problems. Provide advice to patients on treatment plans and beneficial over-the- counter pharmaceutical medications to support healing process.
● Introduced medical cannabis for pain management and other benefits to patients in New Mexico.
● One of the first Chiropractic Physicians to obtain hospital privileges. University of New Mexico School of Medicine, Albuquerque 05/2007 — 05/2015 Assistant Professor
Created lesson plans and delivered academic and training programs to third and fourth year medical students in Physical Medicine disciplines. Collaborated with professors in conducting clinical research and publishing papers in academic journals.
● Successfully influenced future medical doctors on issues relating to protocols in physical medicine.
● Established professional networks within academic medical setting. Schnapp Chiropractic dba. Southwest Physical Medicine, Albuquerque 01/2006 — 05/2015 Chiropractic Physician.
Managed day to day operation and directed staff. Assessed patients, reviewed medical histories, and provided treatment for neuromusculoskeletal system problems, including nerves, bones, muscles, ligaments, and tendons. Improved business performance and revenue generation by creating and executing innovative sale and marketing strategies. Collaborated with Chiropractic Physicians across network, assessing complex cases and creating treatment plans to ensure attainment of health goals. Managed recruitment and training of new hires. Reviewed effectiveness of pharmaceutical products and medical devices in aiding healing process. Liaised with medical insurance providers, verifying and resolving workers compensation and personal injury claims. Managed patient medical data and updated billing information. Manage practice budgets, tracked expenditure, and implemented cost reduction programs.
● Successfully established and managed Chiropractic business, propelling performance through design and execution of effective marketing techniques.
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● Secure insurance contracts.
● Successfully cultivated and maintained professional networks across medical community.
● Obtained Advanced Practice Chiropractic Physician qualification and expanded treatment options for patients. Education
Doctor of Philosophy - Ph.D in Biomedical Sciences, with concentration in Biomedical Analytics. Created algorithmic process in determining Opioid Induced Hyperalgesia verses Tolerance of Opioid Medication. University of New Mexico, Albuquerque
Doctor of Chiropractic - Honors in Clinical
Management, and Radiologic Sciences.
Logan University College of Chiropractic, Chesterfield, Missouri BS - Bachelor of Science Degree in Human Biology
University College of Chiropractic, Chesterfield, Missouri Pre-Medicine Curriculum
University of New Mexico, Albuquerque
Licenses and Certifications
Active DEA number and Controlled Substance License.
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