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Customer Service Business Development

Location:
Cedar Rapids, IA
Posted:
October 31, 2023

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Resume:

Joseph Drahozal

**** ****** **** **** **

Cedar Rapids, Iowa 52403

Cell 319-***-****

Email: ad0req@r.postjobfree.com

A motivated, experienced leader with an extensive background in sales, management, project management, networking, customer service, communications and fund raising, while possessing many transferable work skills. The ability to successfully identify and capitalize on opportunities that exceed client expectation.

Sales Activity / transferable skills

Successfully increase revenue and drive new business development

Strong network of relationships throughout the corridor in broad market sectors

Interaction with community leaders including government entities and local leadership

Develop prospect lists and coordinate execution of prospect calls

Establish and deliver proposals, plans, and presentations to prospects in an effort to gain new business

Educational History

Mount Mercy University, Cedar Rapids, Iowa – Bachelor of Arts in Sociology and Criminal Justice,

Significant additional course study in Marketing and Communications – 1988 graduate

Work History

United Way of East Central Iowa Current

Successfully met and exceeded $5.8 million dollar donor campaign

Dupaco Community Credit Union 2020-2022

Senior Agent / Broker – Insurance Services

Responsible for insurance sales including relationship building networking developing sales system, prospecting, and community image development

Responsible for prospecting, sales, claims management, customer service, follow up.

Ibeling Insurance Services 2017 – 2020

Agent / Broker

Responsible for insurance sales including relationship building, networking, developing sales system, prospecting, and community image development

Accomplishments –

Started new Cedar Rapids branch office

Sales grew from $0 - $450,000 (premium year 1)

Increased presence in the Cedar Rapids corridor

TownSquare Media 2016 –2017

Media Sales Consultant

Media Sales

KZIA, Inc. 2011 -2016

General Sales Manager / Sales Consultant – Radio Station Z102.9 FM /1600 KGYM

Increase overall station sales revenues - 19%

Increase KGYM Sports Station revenues – 88%

Responsible for growth of station top line revenue

Hire, train and manage daily activity of sales staff

Approve sales contracts and rates

Leadership - goal setting and performance evaluation

Continuous industry educational advancement though accessing industry leaders, industry books and periodicals, attending seminars, blog, etc.

TrueNorth Companies 2008 -2011

Risk Management Consultant

Responsible for insurance sales – including relationship building, networking, developing sales system, prospecting, and community image development

Accomplishments –

Increased book of business 33% per year

Retained 97% of clients

AW Welt Ambrisco Insurance Agency 2006 - 2008

Account Executive

Responsible for insurance sales including relationship building, networking, developing sales system, prospecting, and community image development

Accomplishments –

Started new Cedar Rapids branch office

Sales from $0 - $110,000 in one year

Increased business presence in the Cedar Rapids corridor

Holmes Murphy & Associates 2003 -2006

Risk Management Consultant

Primary Responsibilities / skills needed: insurance sales – valid insurance license; relationship building; networking; develop sales system, prospecting; community image development; strong writing and communication skills, interaction with many different clients including insurance underwriters

Accomplishments –

Increase sales from $0 – to President’s Club level each of the two years

New business growth to the company

Increased number of new clients

Priority One, the Economic Development Division of the Cedar Rapids Area Chamber of Commerce –

Vice President Workforce Initiatives 1998-2002

Primary Responsibilities / skills needed: recruit and retain companies and individuals to the Cedar Rapids Corridor community; relationship building; sales, service to Priority One investors and the community; strong writing and communication skills; interaction with community and governmental leaders.

Accomplishments -

Implemented workforce initiatives to attract and retain qualified workers to the corridor

Oversee the development and implementation of numerous workforce initiatives – ex. career fairs, job training programs, college visit and recruitment program, Corridor Careers employment website.

Part of a development team that successfully recruited and grew business in the Cedar Rapids area – ex. PMX Industries, AEGON, Rockwell, CRST, Cedar River Paper, Toyota Financial Services, Great America Financial Services.

Awards Community Involvement

Holmes Murphy President’s Club Sales Qualifier – 2 years

Community Involvement

Five Seasons Facilities Commission – 6-year appointed term

YMCA Volunteer – 8 years

Mount Mercy Alumni Board of Directors – 3 years

Xavier High School Alumni Board of Directors – 3 years

Xavier High School youth coaching positions – (baseball, softball, basketball)

Professional Qualifications

Proven ability to exceed client expectations

Proven customer service and communications skills

Ability to learn and adapt

Experienced public and group speaker

Ability to work with people

Determine, implement, and monitor goals and achievement

Implementation of Customer Relationship Management (CRM) tracking and management system

Develop and monitor line-item budget with regards to sales, profitability, expense and overall growth



Contact this candidate