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Customer Service Patient Care

Location:
Indianapolis, IN
Posted:
October 31, 2023

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Resume:

Sumaya Ali

ad0reb@r.postjobfree.com• INDIANAPOLIS, IN • 317-***-****

PROFESSIONAL SUMMARY

Current Neuroscience student offering a strong work ethic and solid background in problem solving and scientific skills. Excellent team player with time management skills, strong communication and ability to focus on details. Ready to apply the knowledge learned in Neuroscience and psychology studies in a professional setting that offers training and opportunity to expand experience.

RELEVANT SKILLS

Time management

Teamwork

Processing

Observational skills

Microsoft office

Communication

Problem Solving

Troubleshooting

Data analysis

Customer service

Critical thinking

Patient care and hygiene assistance.

Vitals

Data analysis

CPR & First aid

Laboratory techniques

EDUCATION

Ivy Tech Community College Indianapolis, IN Anticipated Graduation January 2023

Associate of Biotechnology

Relevant coursework: Calculus for Technology, Physics, Biology II- Diversity of Life, Molecular Biology, Cultural Anthropology, Chemistry, Biology I – Molecular & Cellular

Indiana University Purdue University Indianapolis Indianapolis, IN Anticipated graduation May 2025

Bachelors of science in Neuroscience

Relevant Coursework: Organic chemistry, Cell biology, Lifespan development Psychology, Abnormal psychology, Genetics.

EXPERIENCE

Allied universal Plainfield, IN September 2022-current

Lobby officer

•Responding to incidents and critical situations. Deescalating the situations and making sure associates are safe.

•Conducting regular patrols and ensuring facility is in check.

•Providing customer service. Checking in associates and taking down their information. Assigning associates badges to associates and guests.

Allegiance Home health agency Indianapolis, IN March 2022-August 2022

Patient care technician

•Performed basic patient care needs such as feeding, bathing, monitoring vitals.

•Recording patient’s conditions, changing bandages and cleaning infected areas.

•Keeping patient’s room clean and stocking up on necessary supplies for the patients.

•Monitoring the patient’s health and making sure they are well.

Ingram Micro Plainfield, IN June 2021 – February 2022

Picker/Packer

•Picked, packed, and shipped out electronic devices including phones, tablets, laptops, and iPads.

•Worked as a team to ship out the required units per day in a very fast-paced environment.

•Utilized strong teamwork and good communication skills to get the work done smoothly.

Amazon Indianapolis, IN October 2020– March 2021

Customer Returns Processor/Problem Solver

•Received items returned by customers. Inspected the items for problems and usage, and process according to company guidelines.

•Sorted items into appropriate sections based on evaluation, packaged, and scanned items to record status.

•Solved issues and problems for customers while following all company policies.

•Handled escalated customer issues as needed to assist other associates.



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