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Customer Service Technical Support

Location:
St. Petersburg, FL
Salary:
60,000
Posted:
October 31, 2023

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Resume:

David Lehmann

727-***-**** ad0rdk@r.postjobfree.com www.linkedin.com/in/davidjlehmann

Education

Bachelor of Applied Science in Cyber Security St. Petersburg College

March 2023 St. Petersburg, Florida

Relevant Coursework

●Ethical Hacking

●Cyber Warfare

●Network Security Foundations

●Network Defense and Countermeasures

Awards and Honors

●President's Honors List

Experience

IT Helpdesk Technician Dex Imaging

March 2023 - Present Tampa, Florida

●Provided exceptional technical support to end-users, resolving a wide range of technical issues promptly and effectively.

●Demonstrated strong communication skills by translating complex technical concepts into understandable terms for non-technical staff.

●Played a pivotal role in upholding and enforcing security and safety requirements, contributing to a secure IT environment.

●Conducted hands-on tasks involving server administration, Active Directory management, PowerShell scripting, and proficiently utilized the command prompt and other IT tools

MLB Groundskeeper Tampa Bay Rays

April 2018 - Present St. Petersburg, Florida

●Ensure the field is up to MLB quality and standards.

●Collaborate with front office employees to guarantee player safety and satisfaction.

●Train new staff members on processes, procedures, and expectations at the start of the MLB season.

Outside Service Staff Member Pelican Golf Club

October 2020 - March 2023 Belleair, Florida

●Ensure members are satisfied with every part of the private golf club experience, from initial greeting through departure.

●Provide members and their associated guests with exemplary customer service and privacy to relax out of the public eye.

●Maintain quality of recreation areas, facilities, and private golf course amenities.

●Collaborate with fellow employees to resolve any unforeseen issues with proactive problem solving.

Service Valet AutoNation Toyota

July 2020 - October 2020 Pinellas Park, FL

●Maintained parking areas for maximum cleanliness and efficiency

●Greeted arriving guests, opened passenger doors, and provided customer assistance

●Provided accurate and timely documentation of vehicle checks, vehicle documentation, and other conditions

●Took numbered tags from customers, locate vehicles and deliver vehicles and provide customers with instructions for locating vehicles.

●Retrieved automobiles for customers in parking lots, storage garages and new car lots.

Expertise

Python HTML SQL Office 365 AWS Customer Service Detail Oriented Command Prompt Kali Linux Collaboration Problem Solving Penetration Testing Network Defense Conflict Resolution Adobe Creative Suite



Contact this candidate