Salesforce Com Developer

Anchal G

Certified Salesforce Consultant ad0rdc@r.postjobfree.com +1-469-***-**** Houston TX 77077

Around 7 Years of IT experience in all Software Development Life Cycle (SDLC) phases from requirement gathering to analysis, design, development, implementation, and enhancement of projects in Salesforce.com CRM and JAVA and Force.com platform with proficiency in using Java and Scripting languages as Salesforce Developer and Administrator. Facilitate communication between Business Owners and Development team to produce effective project outcome. Strong interpersonal communication, time management, process optimizations and problem-solving skills with detail orientation in the technology arena.

Professional Summary:

Professional IT Experience which includes experience as Salesforce Developer and Salesforce Administrator.

Experience in all phases of SDLC like including requirements gathering, analysis, designing, coding, testing, integration, documentation and extensive experience in Agile and Waterfall Methodologies.

Hands on experience in creating modern Lightning Apps combining Lightning Design System, Lightning App Builder and Base Lightning Components, Classic to Lightning Migration, Lightning Web Component (LWC) development.

Proficient in implementation and customization of SFDC using Apex (Classes, Controllers & Triggers), Asynchronous apex, Visualforce pages, Apex Web Service.

Proficient in dealing with the functionalities related to the Service Cloud, Sales Cloud.

Hands on experience in writing batch classes, Schedule Apex, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.

Implemented Salesforce.com with external applications by setting up Auto authentication between the Client and the Force.com platform and building Bi-directional Integration using MetadataAPI and APEX RESTFUL Webservices.

Expertise in Batch, Future, Queueable and Schedulable Apex Classes for handling bulk DML operations in timely manner.

Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility

Worked on various standard modules of salesforce.com such as service cloud, Force.com IDE, Marketing Cloud, and Service Cloud.

Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.

Expertise in writing the SOQL and SOSL queries for fetching the data as well as for the searching of the data.

Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).

Experience in all facets of software development life cycles viz. Requirement analysis, design, development, testing, and post implementation revisions.

Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

Technical Skills:

Salesforce Technologies

Apex Language, Apex Scheduler, Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Apex Web Services, Force.com, Workflow & Approvals, Dashboards, Chatter, Salesforce 1, Reports, Change Sets, Custom Objects, Lightning Components, Lightning Flows, Lightning Pages, Lightning App Builder, Problem solving, validation rules

SFDC Tools

Force.com Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target

Cloud

Sales Cloud, Service Cloud

Project Management

Agile/Scrum, Waterfall, Agile

Operating Systems

Windows

Professional Experience:

Client: Emblem Health, NYC, New York.

Duration: Jan 2023 – Till Date

Role: SFDC Developer

Responsibilities:

Interacted with various business user groups to identify gaps between business needs and standard application functionality, design and documented solutions that fill the gaps.

Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Designed and developed the Custom objects, Custom tabs, Validation rules, Page layouts, Components, Visualforce Pages on Lightning Platform.

Worked on Salesforce Lightning Components for building customized components replacing the existing ones.

Maintenance of installed Managed Packages in Lightning using Apex.

Involved in using Lightning, Process Builder and Workflows. Worked on customization of Visualforce to have Lightning Experience for desktop and mobile applications.

Performed SFDC integration using web service and apex programming, Service cloud functionalities.

Customized Service Cloud Console using Salesforce Console Integration Toolkit.

Worked extensively in customization of Service Cloud Console by embedding Lightning pages in custom console components, highlight panel and interaction log.

Performed troubleshooting and analysis to assess root cause of application issues.

Worked on Jira to track daily progress and followed Agile methodology for best practices.

Implemented Pick lists, Dependent Pick lists, Lookups, Master detail relationships, validation and formula fields to the custom objects.

Created Field Level Security along with Page Layout to manage the visibility and accessibility of fields for different Profiles.

Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com

Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Developed Workflow Rules, Tasks, Emails and Alerts to track customer related tasks and activities.

Designed several types of Email templates for auto response to customers.

Develop complex functionality using Apex – Triggers, Classes, Controllers Web Services.

Application framework design with respect to convenience of the end user.

Environment: Salesforce.com Setup Builder, Data Loader, Apex Language, Sandbox data loading, Visual Studio, Microsoft Office, Change Sets, Service Cloud, Windows.

Client: Premier Healthcare, Charlotte, NC

Duration: Oct 2021- Nov 2022

Role: SFDC Developer

Responsibilities:

Developed Lightning apps using lightning Components and made them compatible with Salesforce1 mobile app.

Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.

Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.

Worked with External objects in Salesforce which is another feature introduced with Lightning components.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Built mobile application using Salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Designed, Developed & deployed various APEX Classes, Triggers, also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.

Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.

Written client-side scripting in aura controllers and controller helpers for handling events and triggering actions.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.

Implemented SFDC Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.

Designed various types Email templates for auto response to customers.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com, Force.com, Apex Classes, Lightning Web Components, Aura, Triggers, Controllers, Custom Objects, Records, Page Lay outs, Roles, Work flows, SOSL, SOQL, Service Cloud, Dash Boards, Data Loader, Data Migration and Windows.

Client: Regions Bank, Birmingham, AL

Duration: Mar 2019– Sept 2021

Role: SFDC Developer

Responsibilities:

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com like Accounts, Contacts, Leads, Opportunities.

Customized Page layouts, record types, Access Controls and Communication Templates as per the organization requirements.

Integrated the API and Web Services for extracting the data from external systems to display in the pages of Salesforce.com using the REST services.

Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.

Involved on creating Lightning Pages inside Lightning community Builder.

Designed Requirement documents and functional documents for the development team.

Created test scenarios on Sandbox environment and used Force.com component development wizard.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Created a complete file upload utility in Lightning, Apex classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.

Document and review Technical design documents (TDD) and tests results.

Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Extensively worked on Sharing using Security Model and Security concepts

Worked on Custom Settings and Custom Labels and Static Resources.

Modifying profiles and Roles to meet the business requirement

Worked on Apex Classes, Triggers, Visualforce pages and controllers.

Perform daily, weekly and monthly application health check at multiple sites.

Creation of Case Auto Response Rules, Case Assignment Rules and Email Templates

Creation of Workflow and Processes flows.

Uploading the Supplier Accounts, Supplier contacts and data cleansing using data loader.

Extract the data from Salesforce using data loader/workbench for various management reporting needs.

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Visualforce Components & Controllers, Service Cloud, Email Services, App Exchange Data Loader, Import Wizard, Data Migration, Windows.

Client: NRG Energy, Houston, TX

Duration: Nov 2018 – Feb 2019

Role: SFDC Developer/Admin

Responsibilities:

Written Apex Triggers, Apex Class (Controllers - Custom & Extensions), Utility classes and Exception classes.

Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, Apex Classes and Apex Triggers.

Implemented Email-to- Case, Web-to- Case entry and manual case entry for entering customer’s cases in Cases Tab.

Developed Visualforce pages to hide and unhide based on picklist values and used style sheets, java script and jquery for rich UI and actions.

Performed Salesforce administrative tasks - Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Sharing Rules, Validation Rules, Single Sign-On and Deployments.

Created workflow rules and defined related actions like, time-based trigger tasks, email alerts, filed updates to implement business logic.

Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts and Reports.

Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.

Created and maintained Reports and Dashboards to provide fast access to key business metrics.

Involved in mapping the fields between the current reporting system and Salesforce using dataloader.

Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.

Worked with business users in pre-deployment activities and fixing issues immediately in the UAT sandbox.

Environment: Apex language (Classes, Controller classes, Triggers), Visualforce, Force.com IDE, Validation rules, Time dependent action triggers, Work Flow rules, Unit Testing, Email Templates, SOQL, Data loader.

Client: Lexicon Infotech Hyderabad

Duration: June 2015 – March 2017

Role: Salesforce Admin

Responsibilities:

Interacted with business users for gathering requirements, analysis, design and development.

Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.

Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.

Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Types, Picklist, Dependent Pick lists, List views.

Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.

Performed configuration like creating Users, Profiles, Roles, Field-level security and sharing rules.

Created Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.

Created email templates and customized inbound emails using email-to-case.

Deployed Salesforce components from sandbox to production using Force.com, ChangeSet.

Implemented Communities in Salesforce for the customers.

Environment: Saleforce.com CRM, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Windows.

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