High School Customer Service

Kaziyah Lee

**** ****** **. *****: 267-***-****

Philadelphia, PA 19134 Email: ad0rc8@r.postjobfree.com

EDUCATION

Simon Gratz Mastery Charter High School Community College Of Philadelphia(current)

Magnificent Touch Phlebotomy

Philadelphia, PA 19140

WORK EXPERIENCE

Labcorp

Phlebotomist

Philadelphia, PA (September 2022- current)

●Using technical equipment to safely draw blood from patients

●Explaining the process of drawing blood clearly to a patient

●Perform blood collections by venipuncture and capillary techniques

●Labeling samples with patients information from database

●Transporting blood samples

●Communicating with patients and collecting their information for database

●Preparing specimen for testing

●Applying dressings to wounds creating by drawing blood

Amazing Care Home Health Agency

Direct Care Support

Philadelphia PA ( September 2019- current)

●Develop trust with patient and families

●Prepares and serves meals

●Supervise patient at all times

●Maintain a safe and healthy environment

●Observe and document patient’s progress and behaviors

●Communicate any problems, issues, or concerns to patient’s family members and management

●Respond to any safety or medical issues

●Works with autistic children

Magnificent Touch Phlebotomy Services LLC

Phlebotomist

Philadelphia, PA ( June 2021- August 2022)

●Perform blood collections by venipuncture and capillary techniques

●Labeling samples with patients information from database

●Transporting blood samples

●Communicating with patients and collecting their information for database

●Preparing specimen for testing

●Performed over 200 sticks

Kings Staffing Agency

Teacher Assistant

Philadelphia Pa (January 2019 - September 2019)

●Assisted teachers in helping care for children ages 4 months- 3 years old

●Coached children in basic educational needs

●Serve meals

●Maintain a safe and healthy environment

●Assist in group activities and educational assignments

Merakey Human Services

Residential Counselor

Philadelphia, PA ( December 2017-November 2018)

●Work with mental health patients

●Maintain a clean and safe home

●Prepare and serve food

●Give out medication

●Complete and file paperwork

Macy’s

Cashier(Seasonal)

Philadelphia, PA ( October 2017 - February 2018)

● Greet and assist customers

●Interact and assist co-workers and customers

●Maintain a clean and safe environment

●Manage cash register

●Check stock regularly

Wendy’s Restaurant

Philadelphia, PA

Team Member ( October 2016 - October 2017)

●Worked the cash register

●Interacted with customers providing great customer service

●Prepare and serve food

●Maintain a clean and safe environment

Umi’s Place Community Childcare Center; Philadelphia, PA

Childcare Assistant (January 2013-2016)

●Provided assistance to Thomasina Lee by teaching children aged 2-9

●Coached children in their basic educational needs

●Participated in intense training to learn how to educate and care for pre-school aged children

SKILLS AND RELEVANT EXPERIENCE

Technical

●Excellent in Word, Power Point, Excel and other Microsoft Office Programs.

●Excellent at typing and computer literacy.

Accounting

●Excellent service in patient billing

●Excellent service in boosting company sales percentages

Educational

●Assists as a tutor in the after-school program Education Works

●Scored Proficient on every PSSA administered in English and Math

●Scored a 91% on National Performance Specialist test to become a certified Phlebotomy Technician

●Natural skill of money management and reading comprehension

Customer Service

●Communicates in a respectable and sincere manner with peers and educators

●Personable and expresses feelings honestly and professionally

●Patient, kind and empathetic to any and all backgrounds of the public

●Experience with working with patients with disabilities

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