Joshua Rubin • LinkedIn • 610-***-**** • Secret Clearance

Skilled in Leadership, project management, business operations, and customer management, I have worked alongside software startups, consulting firms, governments, and multinational corporations in Asia, the Middle East, and the U.S. My fields of focus are SaaS, Translationw, and International Trade. I am detail-oriented, a quantitative problem solver, and speak English, Japanese, Hebrew, and French. Customer Success (6 years) Leadership

Business Operations (5 years) Training & Instruction Team Building (6.5 years) Enterprise Clients

Project Management (5 years) Budget Building

EXPERIENCE

TransPerfect Remote

Director of Account Management 2022 - Present

• Lead a team of AMs, Manage 25 million USD in annual sales, oversee a portfolio of 61 companies (67% are fortune 500 companies)

• Establish team success metrics, create success models for clients, work with CEO and Sales Executives to set company goals

• Travel for client meetings, attend industry events, present to client and internal stakeholders

• Participate in sprints for workflow management and setting daily/weekly/monthly/long-term KPIs for multiple moving projects

• Work with development and support teams to produce high quality feedback for new product offerings

• Build out budgets and author complex proposal documents for client and internal corporate projects Gefen Technologies A.I Remote

Senior Enterprise Customer Success Manager 2019 - 2022

• Lead a team of 5 CSMs; maintaining quality and performance while mentoring for success

• Manage a portfolio of high value and strategic accounts for enterprise client located across 4 continents

• Responsible for the customer journey, I manage client onboarding, training, QBRs/EBRs, upsells, and contract renewals

• Create budgets and presentations for client-facing and internal executive level meetings

• Work directly with clients, team leads, and executive officers (CEO, CTO, & CFO) to set and pursue company goals

• Serve as the main POC for internal tickets and blockers as they relate to our services for clients Startup Consultant Remote

CS and Sales consulting for startups 2019 - Present

• Run full-cycle projects to develop the Japanese market (sales) and general Customer Success processes for a total of 5 startups in biotech, Web3

(blockchain), proxies, e-commerce, fin-tech, and digital marketing. U.S. Department of State (DOS) - Secret Level Clearance Washington, DC Regional Analyst 2015 - 2017

• Lead a team of five in developing a course aimed at training government leaders on emerging technologies

• Trained senior DOS and military officials posted to high-threat embassies: Afghanistan, Pakistan, and Iraq

• Oversaw all IT and administrative responsibilities for four Foreign Service training courses

• Managed classified records for over 10,000 DOS, DoD, and USAID personnel Kanda Institute of Foreign Languages Tokyo, Japan

Foreign Language Instructor 2014 - 2015

• Taught English skills to over 120 students and supported a nine-person team by conducting training and evaluations of instructors EDUCATION

Georgetown University, Walsh School of Foreign Service Washington, DC M.A. International Political Economy of Asia 2017 - 2019 Franklin and Marshall College Lancaster, PA

B.A. History and Japanese 2010 - 2014

Physics Researcher

DISTINCTIONS

Languages: English, Japanese, Hebrew, French.

Software: Jira, Confluence, Slack, ClickUp, Monday.com, Salesforce, Salesloft, Tableau, Excel, Microsoft Office, Google Suite, BambooHR, Teams, Chili Piper, Gong, Intercom, Stripe, Figma, GitBook, GitHub, basic Python, HTML, & SQL Hobbies: Composition & Production of Acoustic Music, Karate, Archery, Cooking, Wilderness Trekking, Open Water Swimming, Cycling, Travel

Contact this candidate