Tamara Jackson

**** ************ *** ********* ** 40511. 502-***-****

Objective

Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Exceptional customer care professional that addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Skills Summary

●Customer-focused

●Inventory control

●Exceptional telephone etiquette

●Adherence to high customer service standards

●Excellent time management skills

●Skilled trainer

●Exceptional interpersonal communication

●Negotiation expert

Professional Experience

Texas Health Hospital May 2017 April 2020

Fort Worth, Texas

Environmental Services

Cleaning patients’ rooms; customer service; as well as other essential duties as needed.

Samaritan Hospital January 2017 to May 2017

Housekeeper

Lexington, KY

Developed customer service skills; detailed cleaning of rooms; as well as other essential duties as needed.

Texas Health Hospital June 2016 to January 2017

Fort Worth, Texas

Food Service Worker

Served and delivered food to the patients; customer service; as well as other essential duties as needed.

Marriott-Griffin Gate

Lexington, KY

ACS August 2015 to May 2016

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Managed work flow to exceed quality service goals. Took calls and set up cable service.

Baptist Health

Lexington, KY January 2013 to August 2015

Lead Housekeeper

Strong leader of customer support staff. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Managed work flow to exceed quality service goals.

McDonald's

Lexington, KY June 2009 to October 2014

Shift Manager

Strong leader of customer support staff. Trained staff on operating procedures and company services.

Updated customer orders from start to finish in an accurate and timely manner. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Managed work flow to exceed quality service goals. Maintained up-to-date knowledge of product and service changes.

Samaritan Hospital

Lexington, KY March 2003 to April 2006

Customer service worker/ Cook

Devised and published metrics to measure the organization's success in delivering world class customer service. Identified individual development needs with appropriate training. Trained staff on operating procedures and company services. Strong leader of customer support staff. Promptly responded to inquiries and requests from prospective customers. Updated customer orders from start to finish in an accurate and timely manner.

Education

Bluegrass Community & Technical College (BCTC)

Associate of Culinary Arts 2002 Lexington, KY

(Professional references available upon request)

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