CONTRELL HENDERSON

SKILLS

Network Support and

Troubleshooting Customer Service

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Desktop Support and Troubleshooting

Inventory Management

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• Adobe Document Management

Computer Hardware Repair Quality

Control

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• Microsoft Office

• Project Management

• Sales

• Consultation

• Operating Systems

• Solving Problems

• Computer Software

• Project Specifications

CERTIFICATIONS

Forklift Certified Notary Public

Ordained Minister (Founder of MADE

Ministries) CompTIA, MTA Security,

MTA Networking, and Server+

Certifications Six Sigma Green Belt

AFFILIATIONS

CBTU (Coalition of Black Trade

Unionists)

Dream.Org Justice

Dream.Org Tech

Prison Fellowship

iR3

Ambitious Technology Lead with 10+ years successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Proponent of human-centric management approach and owner of deep technological expertise. Adept at combining scientific tools and common sense to maintain uptimes and exceed service level agreements. Hardworking Advocate working diligently on behalf of disenfranchised persons (formally incarcerated, elderly, and troubled youth) to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.

ACCOMPLISHMENTS

Awarded Top Corporate Internship Partner by Shorter College through the Reimagine Program

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Successfully completed cross-training of IBM Certificate recipients in the fields of Cybersecurity, Data Science, AI, Cloud Computing, Enterprise Design Thinking, and Digital Marketing

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Served as Program Director for CBTU and piloted the development of tech-union for unappreciated tech specialists

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Served as Justice Ambassador and Second Chance Partner alongside Prison Fellowship

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• Participated in iR3 re-entry and recidivism project Served as minister and instructor in CSI Academy program in Pulaski County re-entry efforts

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• Completed Getting Ahead program

• Successfully facilitated Getting Ahead While Getting Out Program WORK HISTORY

August 2022 - Current

Technology Lead Shorter College (Reimagine Program), North Little Rock, AR

Fostered strong relationship between technology team and managers to align efforts.

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Led technology governance efforts, planning upgrades, hardware refreshes and software updates.

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Served as primary point of contact for 8 Managed Service Providers

(MSP), maintaining healthy business relationships through constant communication.

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Researched and adopted new technologies to add value to existing offerings.

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• Educated stakeholders on data protection tactics to reduce breaches. Designed documentation protocols and standard operating practices to unify technology management efforts across company.

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Offered technical leadership to junior personnel and other team leaders, providing expertise on Cybersecurity, Cloud Computing, Digital Marketing, AI, and Data Science.

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CONTACT

Benton, AR 72015

501-***-****

ad0ra3@r.postjobfree.com

November 2019 - Current

Minister MADE Ministries, Arkansas

January 2022 - June 2022

Merchant Services Representative SpotOn Inc, San Francisco, CA Used lectures, demonstrations and discussions to instruct students individually and in small groups.

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Helped individuals develop life skills, improve knowledge and enhance vocational skills.

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Trained and developed students' skills in word-processing, spreadsheet and database programs.

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• Providing ministry/chaplaincy in and throughout justice system Helping to provide assistance and access to legal resources to inmates or formally incarcerated

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• Advocating justice reform.

Interacted with local community, building relationships with civic organizations and other churches.

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Officiated special services such as weddings, funerals, baptisms, and nursing home services.

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• Provided spiritual care through visitation, counseling, and prayer.

• Authored sermons, speeches and other religious materials. Led programs such as worship, study, fellowship, and service opportunities.

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Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.

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• Worked with stewardship to promote responsible biblical stewardship. Skilled at working independently and collaboratively in team environment.

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• Self-motivated, with strong sense of personal responsibility.

• Proven ability to learn quickly and adapt to new situations. Raised congregational awareness of needs and contributions of youth to church life and operations.

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Active in implementation of 4 specialty court effort including reentry and peer recovery

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Successfully trained and mentored 200+ formerly incarcerated individuals who now currently work in or are actively involved in reentry, peer recovery, or ministry

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• Implementing technology solutions for ministries and online ministries Provided credit card processing devices and services for business merchants

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• Installed Point of Sale systems.

Promoted high level of customer satisfaction using strong relationship- building skills, consistent follow-up and prompt issue resolution.

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Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

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Used CRM software to record customer interactions and track general sales activities for review and follow-up.

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Drove new business by acquiring new clients and expanding new and existing relationships.

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Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.

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Built professional sales presentations to promote services to groups of potential customers.

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Branded products through effective salesmanship and maintained long- term relationships with clients.

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Connected customers with services based on individual needs and vendor capabilities.

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March 2018 - Current

IT Project Manager MADE Enterprises, Benton, AR

June 2013 - Current

Computer Repair Technician Sel-Employed, Hot Springs Village, AR January 2020 - November 2021

Customer Service Representative Big Red, Benton, AR October 2018 - February 2019

Operator CoorsTek, Benton, AR

Demonstrated products and specific features at customer locations and special events.

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Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

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Set up appointments with potential and current customers to promote new products and services.

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Managed to hit target of 40-50 weekly prospects for software implementation

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Providing business solutions for small business owners/organizations through legal innovation

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• Providing assistance in obtaining funds through investments and grants Integrated and implemented IT/Cloud/Blockchain software for business expansion and functionality

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• Increased profits by 5% through effective client engagement. Maintained 300 company computers by troubleshooting and performing needed repairs.

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Oversaw multi-site operating system upgrade projects, maintaining consistent performance across 100 desktops.

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Responded to customer requests for products, services, and company information.

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• Investigated and resolved customer inquiries and complaints quickly. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

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Promptly responded to inquiries and requests from prospective customers.

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Managed timely and effective replacement of damaged or missing products.

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Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

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• Responded proactively and positively to rapid change. Effective assisted and cross-trained over 30+ employees between 5 store locations

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Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

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• Performed inspections and routine maintenance on equipment. Provided on-the-job training to newly hired workers and team members.

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Set up machines to start production cycles and controlled machine settings.

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Operated technical and mechanical equipment and adjusted machine settings according to work cycles.

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Performed quality assurance tasks to promote accuracy and minimize mistakes.

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• Assisted with equipment startups and machine installation tasks. December 2016 - May 2017

Electronics Sales Associate Wal-Mart Supercenter, Hot Springs Village, AR

December 2016 - April 2017

Inventory Manager Mountain Valley Water, Hot Springs, AR May 2014 - December 2016

Operator Technician Triumph Group, Inc, Hot Springs, AR Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.

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• Conducted inspection of in-process or finished product.

• Kept accurate records of defective units or products. Fed raw materials and components into semi-automated machines according to production needs.

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Assisted in successfully reduced overstock and back inventory by 15% due to machine operation efforts

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Applied knowledge of electronics products to educate prospects and customers.

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Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

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Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

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Increased sales and customer satisfaction through personalized servicing.

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Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

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Offered each customer top-notch, personal service to boost sales and customer satisfaction.

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Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.

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• Checked to see if requested items were available from store's inventory. Answered customer questions about products and services, helped locate merchandise, and promoted key items.

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Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

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• Increase pre-paid phone sales by 20%

• Analyzed inventory data to identify and address stock discrepancies. Recorded information, shortages, and discrepancies to keep records current and accurate.

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Maintained sufficient inventory levels to meet customer demands at all times.

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• Created and updated regular inventory reports and records. Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

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Strengthened inventory processes to balance supply needs with budget and space limitations.

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Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.

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Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.

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Built and nurtured positive working relationships with vendors and suppliers.

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Solvent Cleaning and Lubricating titanium aircraft parts for desired molding

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• Quality tests and management, Industrial painting Tool and Die Preparation, quality and statistics reports for facility production, quality tests and management, Organizing projects

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Assisting teams to improve work flow cycles, product defects, product delivery duration, and machine maintenance

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Responsible for maintaining Tool Crib, processing tools orders, assisting shipping and receiving with placement of tools and prepared deliveries, and forklift operation

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CNC Operating on mills to craft aircraft parts, calibration, assist with programming, and painting

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Successfully reduced overstock inventory between 2 locations by 7% consistently throughout 2 year timeframe

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EDUCATION

October 2021

MTA Networking Information Technology

MyComputerCareer.com, Raleigh, NC

Some College (No Degree) Psychology

Henderson State University, Arkadelphia, AR

Contact this candidate