A seasoned customer service professional with

almost 2 decades of experience supporting internal

teams and external clients. I excel at following

procedures and adept at managing challenging

customer situations.

ALEXIS

MEDINA

CUSTOMER SERVICE/CARE

REPRESENTATIVE

EDUCATION

Lehigh Valley Charter HS for the

Performing Arts

High School Diploma

SKILLS

Communication

ad0r9b@r.postjobfree.com

484-***-****

CONTACT

INFO:

ABOUT ME

2015-Present

2020 - 2021

EXPERIENCE

CLEANRIGHT COMMERCIAL CLEANING-

Assistant Supervisor

Collaborated with owner to develop and

implement strategies for commercial contracts

and cleaning staff.

Ensured schedules and objectives were met.

Provided training on proper cleaning

procedures.

EYECARE LEADERS - Billing Specialist

Generated billing invoices

Collection/customer service calls

Assisted internal and external clients with account updates and solutions

Open case resolution

LIBERTY MUTUAL INSURANCE - Adjuster

Assistant 2013- 2014, 2017-2019

Data entry

Microsoft office, outlook

and teams

Creative and critical problem

solving

Gathered and submitted auto claim documents

Assisted on customer service calls during high

volumes

Assisted with creating standard operation procedures for updated protocols

Contact this candidate