Assistant Store Manager, Dollar Tree

Dallas, Texas

May 2023 – October 2023

Assist with all store functions and day-to-day activities.

Able to perform all opening and closing procedures.

Assist the Store Manager in protecting and securing all company assets.

Adhere to all policies and procedures including safety guidelines.

Maintain a professional and friendly environment with customers, subordinates and supervisors.

Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery.

Direct supervisory responsibility for all hourly Associates.

Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.

Assist on the receipt and return of DSD merchandise.

Leasing Consultant, BeMore Staffing

Baltimore, MD

2020- 2022

Provide top notch customer service for prospective and current residents.

Lead tours of community showing model and vacant apartment homes by showcasing amenities with the goal of closing a sale.

Contact and track all internal leads, referrals and walk-ins.

Prepare and process lease applications.

Collect rental payments from residents monthly

Assist with coordinating resident events and activities.

Driver, Uber

Washington, DC

2019- Present

Act as the central point of contact and the first-responder for Uber’s clients. Serve as a customer advocate by actively participating and owning the communication throughout the customer journey. Address any areas of concern in overall customer health to ensure a positive Uber experience. Utilize a cross-functional comprehensive approach to delivering an optimal customer experience. Fulfill 25+ inbound calls a day.

Contract Negotiations

Customer Relationship Management

Lead Generation

Forecasting & Budgeting

Sales Coaching

New Business Development

Quality Metrics & Analysis Reporting

Revenue/Market Expansion

Full Sales Cycle

Inventory Control & Merchandising

Payroll Administration

Retail Management

Washington, DC

, TX 75287

DONELL SPRUILL

Big box-experienced professional with layered experience in both retail management and outside sales with Fortune 500 companies. Offering strong business acumen and an in-depth understanding of full sales cycle, new business development, and lead generation. Results-oriented leader skilled in developing sales solutions that increase revenue, enhance customer service and improve reporting.

Effective communicator and negotiator highly adept at collaborating with clients, vendors, and cross-functional teams at all levels. Currently seeking a leadership position within a progressive organization that will leverage thorough expertise and education, which includes strategic marketing management and accolades of Top Sales Performance Awards on both a District and Regional basis.

EXPERIENCE

Associate of Arts: Business Administration

Prince George Community College

Largo, MD

ad0r90@r.postjobfree.com

240-***-****

EDUCATION

SKILLS

PROFILE

CONTACT

DONELL SPRUILL

CONTACT

EXPERIENCE CONTINUED

Senior Sales Representative, Mattress Warehouse

Bethesda, MD

2016- 2017

Held directly responsible for generating leads, maintaining relationships with key stakeholders that drove revenue in addition to implementing customer service models that improved customer loyalty and in-store promotions. Strategically lead and assisted in the development, and implementation of client sales programs, that directly supported tactical sales objectives for the organization.

Utilized robust CRM database to create proposals, reports and manage pipeline.

Increased and managed a balanced pipeline across assigned territory achieving new business revenue growth.

Identified, recommended, and implemented process improvements, service model changes, new Company services and client satisfaction tools that ensured positive account relationships that fosters client retention.

Oversaw the negotiation process and ensured pricing, profitability, operation, contract, and on-boarding requirement were achieved.

Remained current on Mattress Warehouse’s products / services / solutions and the following:

Selling Techniques

Productivity Tools

Competitive Offerings and Approaches

Customer Territory

Assistant Manager, AutoZone

Washington, DC

2013- 2016

Promoted and maintained a performance-based culture, where employees were inspired to deliver superior customer service, served as a mentor to foster employee professional development. Ensured that all inventory requirements were executed consistently including stocking, returning, organizing and securing. Proactively monitored store payroll and all other controllable expenses

Effectively oversaw all daily sales floor responsibilities, including proper and efficient staffing and scheduling, dress code compliance, sales huddles, and resolution of customer escalations.

Reviewed all store reports for improvement opportunities in the areas of sales, inventory, cash handling, productivity, and net promoter system (NPS).

Implemented the talent strategy that developed a high-performing and engaged store team accountable for results.

Managed the visual presentation execution, including floor set and promotional updates.

Store Manager, Radio Shack

Hyattsville, MD

2009- 2012

Held responsible for supervising the sales team, operations and merchandising standards as well as individual and store sales and customer service goals. Successfully managed the store opening and closing procedures, shipping and receiving tasks while enforcing all company policies.

Demonstrated advanced knowledge of the company’s products and services, in addition to best practices in regard to the sales processes, store schedules and customer engagement.

Established a track record of success in achieving sales/credit goals, talent management, customer service, visual merchandising/marketing, and operations.

Drove store operations consistently with detailed orientation to storage/warehouse standards and showroom floor processes and procedures.

Evaluated the company’s current processes, procedures, and overall efforts for improvement and innovation.

Washington, DC

ad0r90@r.postjobfree.com

240-***-****

ACCOMPLISHMENTS

BeMore Staffing- Effectively transitioned to Leasing Consultant providing oversight of property, service employees and managed resident concerns in a timely manner.

Uber- Maintain a five-star review rating. Able to complete 20+ tasks per day (task queue is managed within CRM) such as completing endorsements, fulfilling client and carrier requests.

Mattress Warehouse- Recognized for exceeding performance metric by 125%

AutoZone- Developed and provided compliance training, coaching and counseling to staff members to improve overall effectiveness of in-store sales model that increased sale trends by 30%+ within 3 months.

Radio Shack- Maintained/exceeded store sales and profitability goals. Recognized for maintaining the highest sales within the district for 24 consecutive months.

Greentree- Gained distinction as a superior business development performer; achieved sales metrics of 130% consistently.

REFERENCE

Available upon request

Contact this candidate