Customer Service Representative
Resume:
REBEKAH DOWDY
SKILLS
• Complex Problem-Solving
• Information Services
• Schedule Creation
• Superior Communication Skills
• Client Satisfaction
• Collaborative
• Customer Service Best Practices
• Team Goals
• Policy and Procedure Adherence
• Report Preparation
• Brand Representation
ADDITIONAL INFORMATION
Base Administrator for
MuseAir/TranStar Airline I
successfully ran the DC-9 type rating
school and scheduled training for 158
Airline Pilots. Fast paced environment
that required excellent customer
service and communication skills.
Team building and a professional
demeanor to coordinate and work
effectively with all levels of the
corporate industry.
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Call Center Agent experience with
PrimeSource Building Supply. I
worked in a fastpaced environment
with incoming and outcalls to service
accounts for orders for the necessary
products and equipment for build out
of fast food restaurants.
•
Continuing Education Secretary
College of Boca Raton. I worked in a
fast paced environment in charge of
collecting tuition payments and
scheduling all professors for classes,
giving tours of campus to prospective
•
EDUCATION
Some College (No Degree) Business Administration
Cameron University, Lawton, OK
Some College (No Degree) Business Administration
Richland College, Dallas, TX
Some College (No Degree) Communications
Maricopa Community Colleges - Chandler-Gilbert Community College, Chandler, AZ
Some College (No Degree) CCNA
Collin County Community College District, Plano, TX PROFESSIONAL SUMMARY
High-energy Office Administrator with proven leadership, critical thinking and project management abilities gained during 5-year administrative career. Experienced in managing clerical requirements of records and file management. Proficient in office duties and highly professional in delivering quality customer service. Smoothly organize resources to keep teams efficient and achieve daily targets. WORK HISTORY
May 2023 - August 2023
Private Summer Nanny Madison Oser, Gladewater, TX Built positive and nurturing environments to support child social and emotional growth.
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Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
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Organized different types of activities to enhance physical and intellectual development.
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Prepared tasty, healthy meals for children to encourage good eating habits.
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Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
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Coordinated playdates and outings to meet children's physical and social needs.
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Organized and cleaned home after activities by picking up toys and straightening up play room
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Built positive and nurturing environments to support child social and emotional growth
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Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills
•
Organized different types of activities to enhance physical and intellectual development
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CONTACT
Gladewater, TX 75647
**************@*****.***
students, arranging housing, visa,
travel, transportation for foreign
students.
HYBRIDIZING IRIS.
GARDENING
Gardening since early childhood
Hybridizing is my passion
November 2005 - May 2023
Private Duty Caregiver PNR Self-employeed, Edmond, OK January 2002 - November 2005
Regional Sales Director Umax Technologies Inc, Dallas, TX Monitored progress and documented patient health status changes to keep care team updated
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• Maintained clean, safe, and well-organized patient environment
• Developed rapport to create safe and trusting environment for care Assisted with dressing guidance, grooming, meal preparation, and medication reminders
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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
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Provided safe mobility support to help patients move around personal and public spaces
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Transported individuals to events and activities, medical appointments, and shopping trips
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Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
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Recognized and reported abnormalities or changes in patients' health status to case manager.
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• Identified new product opportunities and target customers.
• Researched customer needs, market trends and competitor activities. Achieved sales goals and service targets by cultivating and securing new customer relationships.
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Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
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Worked closely with product teams to understand customer needs and requirements.
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Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
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• Coordinated full sales operations within assigned region. Built and managed sales funnel using metrics to forecast achievements and measure goals
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• Identified new product opportunities and target customers
• Researched customer needs, market trends and competitor activities Achieved sales goals and service targets by cultivating and securing new customer relationships
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Connected with prospects through trade shows, cold calling and local- area networking
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Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings
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