Business Development Customer Service

JAY DOWNEY

Atlanta, GA *.*********@*****.*** Mobile: 505-***-**** www.linkedin.com/in/jdowney107

SALES, MARKETING & BUSINESS DEVELOPMENT EXECUTIVE

operations innovation strategy

Superior record of delivering top and bottom-line results through innovation, continuous improvement initiatives, and the customer experience. Demonstrated proven ability to maximize sales and profitability through excellent customer service, best business practices, and effective leadership. Repeatedly selected by management to create and execute organizational strategic initiatives, earning consistent advancements. Initiated successful programs for training, development, coaching, and advancement maximizing individual performance results. Creative problem solver and a builder of strong relationships with teams, peers, leaders, and suppliers.

P&L Management

Market Growth

Sales Leadership

●Strategic Planning

●Vendor Negotiations

●Category Management

●Turnarounds

●Assortment Planning

●Marketing Campaigns

●Budget Management

●S&OP Supply Chain

●Merchandising

●Inventory Management

●Industry Trends

●New Product Launch

●Pricing

●Financial Planning

●Product Development R&D

●Talent Management

●Digital Advertising

PROFESSIONAL EXPERIENCE

BAR D ENTERPRISES Dallas, TX

Executive Director, Operations & Marketing 04/2023 to Present

Development and start-up deployment of a sizable multi-functional organization.

Responsible for the planning, organizing, and directing of operations and programs.

Develops inventory and cost accounting policies, procedures, and operational reporting practices.

Prepares accurate analyses that capture to communicate business results, variances, performance, and forecast trends.

Provides leadership to and manages the efforts of on/off-site staff to ensure appropriate support.

Supervises the development of best practices financial modeling and technological advancements.

Leads annual budget reviews.

Approves implementations related to cost and inventory control

Ensures that services are marketed in community and social arenas.

APOLLO TIRE Atlanta, GA

Product & Pricing Lead 09/2021 to 05/2023

Strategy and implementation to develop the U.S. and Canada consumer sales market for distribution for European and Asian manufactured products. Responsible for S&OP, real estate acquisitions, pricing, product R&D, operation logistics. All Global manufactured production obtained for next 12 months.

TIREHUB Atlanta, GA

A joint venture with Bridgestone and Goodyear in the consumer and commercial tire industry.

Director, Marketing Development & Innovation Strategy 06/2018 to 1/2021

Recruited from Bridgestone to provide innovative product strategy, create product portfolio expansion, and drive network expansion for this newly created joint venture. Maintained control for sales forecasting. Managed two direct reports and five indirect reports. Reported to Vice President, Sales & Marketing.

●Spearheaded successful expansion of 12 additional locations providing 84% additional sales in DMA.

●Contributed to an overall growth rate of 47% since startup.

oInterim S&OP Director for 6 months. Assessed merchandise mix and increased product inventory on the 200 fast moving SKUs in line with consumer demand. Improved forecast accuracy to 97%.

oAssessed product portfolio adding 200,000 units of a new entry level product.

oCentralized pricing and established policies increasing margin 80 basis points. Worked with IT for tracking discounts.

oB2B Marketing to 75K customers

oDigital Marketing campaigns

oMarketing website design

●Negotiated with suppliers to gain position as a distributor of key products in line with Category Management strategy.

BRIDGESTONE / GCR, Nashville, TN

A North America business unit servicing the consumer, commercial, agriculture, mining and industrial sectors.

Executive Director, Services, Bridgestone / GCR Nashville, TN 07/2017 to 06/2018

Directed marketing including product, service offerings and pricing for all tire servicing needs in 220 service centers and roadside assistance services across all sectors. Reported to President.

●Created standardization and centralization of service offerings within each category increasing customer acquisition and satisfaction and improving operations efficiency.

●Transformed pricing structure by centralizing services and fees, gaining new customers and improving profitability.

●Procured capital equipment for service centers: Selected supplier and $12M capital equipment purchase, set up user training, and designed training and marketing campaign promoting additional services driving incremental revenue and customers.

Vice President Sales and Business Development, Bridgestone / Speedco Nashville, TN 12/2015 to 06/2017

National sales leader focused on servicing Class 8 vehicles (commercial trucks) in 50+ locations across 35 states. Led a team of 7 Sales Managers, Procurement Specialist and Pricing Manager and reported to President.

●Exceeded sales goal by 28% through account management, volume incentives, CRM tools, Digital Strategy and tradeshows.

●Implemented SALESFORCE for the organization

●Reorganized sales team utilizing customer segmentation into national key accounts and new business development by geography.

●Motivated sales force by sharing best practices, weekly communications, and incentives including leveraging vendor support.. Developed sales people to new leadership roles within the company.

●Improved adoption of Salesforce CRM through demonstrations and tools to improve sales efficiency.

●Established a new supplier agreement with an oil company lowering cost and improving margins 5%.

●Led financial report development for company divesture and delivered presentation to CFO.

Director Marketing, Merchandising & Business Development, Speedco 12/2014 to 11/2015

Directed marketing for a national chain of commercial trucking tire and service centers with $150M annual revenue.

●Grew revenue 30%.

oDesigned and implemented a new brand and marketing campaign aimed at owner operators to refresh Speedco. Identified target customers, analyzed competitor positioning, initiating digital strategies, conducted surveys of brand image and worked with advertising agency to transform image to a relevant service center.

oAssessed and adjusted pricing by market increasing overall margin.

●Selected marketing agency to assist with revamp of customer communications, facility remodels, and brand campaign.

●Assessed tire assortment and added new line of truck tires increasing sales 22%.

Director Service Marketing, Merchandising and Planning for Retail, Bloomingdale, IL 03/2013 to 11/2014

Earned promotion to corporate-level executive role at headquarters to direct growth of $2B Service business for the world’s largest chain of company-owned auto care centers with 2,200 retail locations. (Firestone Complete Auto Care)

●Delivered18 Consecutive Months of Service Sales records.

●Delivered $95MM revenue growth in Service Sales and $75MM in gross profit in 2013.

●Standardized pricing standards and processes for 114 markets.

●Delivered a new pricing platform through an electronic ordering system for $300MM portion of business to 2,200 locations in 2014 improving gross profit of $18MM.

●Designed and implemented Category Management.

●Introduced Service Capability Modeling for improved decision making into organization.

●Automated teammate incentive programs to drive incremental sales.

●Leveraged vendor support for increased and successful service promotions.

●Received Presidents Award 2013 for delivering a price optimization solution to $1.8B to 114 markets.

●Achieved Presidents Award 2014 for negotiation and implementation of $500M automotive oil contract.

●Recognized with CEO Award 2014 for delivering a technology driven POS part ordering system.

Director Tire Marketing and Merchandising 05/2011 to 02/2013

Directed 114 markets to deliver strategic and tactical marketing, merchandising, and pricing activities to achieve total unit, margin, and branded tire goals. Served as member of the North and South America’s pricing team.

●Implemented IBM pricing optimization platform.

●Built internally a consumer product feedback survey to display tire ratings on internal websites.

●Served as a lead member for the SAP conversion project.

●Established retail pricing team to integrate field feedback to improve decision-making processes.

●Spearheaded creation of path-to-purchase model for implementation on websites resulting in increased conversion.

Senior Marketing Manager 01/2009 to 04/2011

Managed marketing for 360 stores in South America. Managed $12MM annual marketing budget.

●Developed analytical reporting tools that drove data-based decisions. Initiated successful CRM programs.

●Increased the number of vital sales teammates in the area by 18% that resulted in a growth rate of 9.7% in year one and 5.1% in second year.

District Manager, Dallas, West Texas & New Mexico 02/2005 to 12/2008

EDUCATION

Master Business Administration Colorado Tech University, Colorado Springs, CO

Bachelor of Arts Texas Tech University, Lubbock, TX

Pricing Strategies and Tactics University of Chicago, Chicago, IL

Leadership Development Program Bridgestone Retail Operations

Leadership Development Program Vanderbilt University

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