CURRICULUM VITAE

CONTACT ADDRESS

Sofia Sheikh Hassan

P.O BOX 619**-*****, Nairobi

Phone: +254-***-**-**-**, E-mail: ad0r8f@r.postjobfree.com

PERSONAL PROFILE

I am a self-motivated, innovative and with good interpersonal communication skills, a team player who is quick to adapt to new environment and able to work with minimal supervision to achieve set goals.

KEY SKILLS AND COMPETENCIES

1. Use Computer for heavy data.

2. Good marketing skills with 5-years experience.

3. Passion for selling and with good customer service.

4. Have ability to negotiate with difficult customers.

5. Have a high sense of commitment, professionalism and drive.

EDUCATIONAL BACKGROUND

Institution

Year of Study

Course

Mount Kenya University

2017-2020

Bachelor of Development Studies (BDS)

Malachi College

2008-2009

Advanced Diploma in Community Development

SEMINAR/WORKSHOP TRAINING SKILLS

Date

Venue

Institution

Achievement

8th-11th October 2012

Nairobi

Vantage Consulting

Unleashed Leadership Potential in the Branch staff.

3rd July-7th July 2017

Nairobi

Kenya Institute of Bankers

Attended The 17th East Africa Banking School

6th- 8th March 2017

Nairobi

Kenya School of Monetary Studies

Sensitized Employees in the Forum on Work-place Program.

29th October-2nd November 2018

Mombasa

Kenya School of Monetary Studies

Attended Credit Administration and Debt Management Course

21st-24th June 2022

Mombasa

Kenya Institute of Management

Attended Customer Care and Public Relation Course

16th May-18th May 2022

Naivasha

CIS

Completed Super-charge Collection Training Course

SELECTED WORK EXPERIENCE

KENYA DEPOSIT INSURANCE CORPORATION.

September 2015 to August 2023

Position: Assistant Resolution Officer

Duties and Responsibilities

a. Review of loan files, debt collection and investigations.

b. Process internal and external correspondences within the Corporation.

c. Maintaining divisional records by maintaining a filing system and dispatch mail.

d. Drafting letters, memos for approval and signature.

e. Requisitioning, receiving and storing the office supplies.

f. Coordinating maintenance of office equipment.

g. Updating and ensuring the accuracy of department's databases.

h. Backing-up electronic departmental files for proper procedures

i. Making travel, meeting and other arrangements for designate staff.

j. Ensuring general office cleanliness and Requesting online air tickets are ready.

k. Compiling and maintaining staff leave records and thus attendance register for staff.

l. Supporting Conference/Workshop Secretariat Team.

m. Ensure security of records, documents and equipment.

n. Management of securities for institutions in liquidation and receivership

o. Conduct searches and investigations on debtors’ properties and companies’ at the Ministry of Lands, Company Registry, Directorate of Criminal Investigations (DCI) and National Transport Authority (NTSA).

DUBAI BANK KENYA LIMITED, KENYA

October, 2013 – October, 2016

Position: Marketing Executive

Duties and Responsibilities

a) Guiding, training and developing Direct Sales Representative (DSRs) Teams.

b) Managed and lead DSRs Teams.

c) Marketing and promoting the bank’s products and services.

d) In liaison with the head of operations, develop budgets and individual targets for the DSRs and captured the same in the Balanced Score Card.

e) Attend to all customers’ queries and advise them where necessary: takeover escalated clients’ inquiries, contacts and follow for conclusive business.

f) Assist in organizing, promoting events to ensure attendance by teams and target group.

g) Train and prepare performance reports on DSRs: coach, mentor and regularly appraise the DSRs including quarterly and annual appraisals against their score cards.

h) Supervise all DSRs work.

i) Maintain accurate records of discussions, correspondence and DSR documentation including minutes of meetings.

j) Assist branches in following up the new clients to fund the accounts.

k) Cost management in relation to claims and travels.

l) Organize meetings with DSRs on customer issues and any other issues relating to sales.

m) Administer: Leave management; monitoring of attendance and disciplinary matters.

n) Continually review policies and procedures relating to DSRs.

o) Collect reports from DSRs and prepare dash-boards.

p) Co-ordinate and conduct market activations for the DSRs.

q) Ensure DSRs receive sufficient training and coaching to perform successfully.

r) Help DSRs generate sufficient leads.

s) Put controls in place to monitor DSR turnover risk and commission payments.

t) File, manage and close the sales pipeline.

u) Ensure territory management through the branch managers.

v) To perform any other duties assigned by managements.

NOTABLE ACHIEVEMENTS FROM INSURANCE AND BANKING SECTOR

1. Conducted many searches for all institutions in receivership and liquidation.

2. Facilitated protection of assets in institutions through imposition of caveats and cautions.

3. Did many searches to trace assets for institutions in liquidation and receivership.

4. Aided in investigations into irregular removal and transfer of properties.

5. Helped in cost reduction for prompt resolution.

6. Build useful and resourceful networks.

REFEREES

Mr. David G. Irungu

Director Resolution Old mutual UAP Towers,

16th Floor Kenya Deposit Insurance Corporation

P.O.BOX. 45983- 00100, Nairobi. Phone: 072*******, E-mail: ad0r8f@r.postjobfree.com

Mr. Mohamed Doo

Resolutions Old mutual UAP Towers,

P.O. Box 459**-*****, Nairobi,

Phone: 072*-***-***, Alternative Line: 078*-***-***, E-mail:ad0r8f@r.postjobfree.com

Ben Bet Acting HR

National Lands Commission

P.O. BOX 444**-*****, Nairobi.

Phone: 072*-***-*** E-mail:ad0r8f@r.postjobfree.com Or ad0r8f@r.postjobfree.com

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