Angela B. Walker

ad0r72@r.postjobfree.com

773-***-****

Summary

Dedicated and highly experienced administrative professional with over 25 years of proven excellence in providing comprehensive support to organizations across diverse industries. Adept at managing complex administrative tasks, optimizing office operations, and ensuring efficient workflows. Adept at streamlining processes, maintaining confidential information, and fostering positive working relationships with colleagues and stakeholders. Profile

• Strong organizational skills

• Self-Starter

• Accountable

• Flexible, adaptable, and diplomatic

• Strong decision-making ability

• Excellent negotiating skills

• Excellent Communication skills (Written or Verbal)

• Strong interpersonal skills

• Committed to change and improvement.

• Proactive thinker and planner

• Work well independently or as a team player.

Work History

Write Behind You Ghostwriting Services Ghost Writer (5/2015 - Current) Creative writer of self-publications, ghostwriting projects, anthologies, songs, and magazines.

Birmingham Urban League Executive Assistant/HR Representative (3/2023 – 10/2023)

• Manage schedule for EVP/COO

• Provide HR Support

• Work with team to prepare for the annual audit.

• Review Employee Manual to bring into compliance.

• Prepare letters for new hires, and terminations.

• Conduct onboarding for new hires.

• Conduct research for HRIS System implementation

• Audit and process timesheets and activity report for staff

• Supervise administrative staff.

• Work with leadership team on organizing Empowerment Conference logistics

• Organize community-related (Civil Rights) events.

• Process meeting minutes

Stone Building Construction Project Administrator (10/2022 – 03/2023)

• Organize project site office files.

• Manage delivery and dray tickets for reconciling with the accounting department.

• Maintain site visitor log.

• Inventory tools and equipment

• Track manpower and hourly worker’s time

• Order office supplies and managed budget

• Assist in coordinating municipal inspections.

• Transmit documents to the corporate office as required.

• Keep logs of daily deliveries for concrete, stone, steel, lumber, etc.

• Prepare Daily Reports

BasicTech Solutions Sourcing Specialist (8/2022 – 10/2022) Working as a Contract Sourcing Specialist securing Government Contracts for parts and services

• Conduct extensive research to find the requested service or item and negotiate for the best possible price.

Southeastern Food Merchandisers HR Generalist/Recruiter (8/2021 – 8/2022)

• Respond to internal and external related inquiries, and requests and provide guidance and assistance.

• Redirect HR-related calls or distribute correspondence to the appropriate persons

• Maintain records of personnel-related data (payroll, personal information, leaves, benefits, etc.) in both paper and the HRIS database and ensure all employment requirements are met.

• Managed recruiting process for all levels of personnel

• Sourced candidates online

• Managed multiples off-site interviews for drivers

• Set up phone or in-person interviews.

• Updated job postings and ads as needed.

• Arranged travel and lodging for candidates when required

• Manage new employee onboarding and orientation.

• Work with HR Manager to write and implement office Policies and Procedures

• Organize Health and Wellness Events

• Assist employees with applying for Health Benefits

• Manage all recruitment/hiring process and conducted background checks and scheduling DOT Physicals for truck drivers in multiple states.

• Assist with administering health and welfare plans, including enrollments, changes, and terminations.

• Compose and deliver a rejection letter.

• Conducted exit interviews.

• Handle all internal matters with confidentiality and sensitivity.

• Assists with the preparation of the performance review process.

• Liaise with other departments or functions (payroll, AP, etc.)

• Schedule meetings and interviews as requested by management.

• Makes photocopies, scans, and emails documents to create a paperless filing system.

• Work with Worker Comp Representative compiling required information for accurate processing.

• Confirm correct documents have been processed for Workplace injuries and Drug and Alcohol testing conducted.

• Maintain and file DOT-required documents.

• Work with HR Manager on Workplace compliance documents and timely processing

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Robert Half/Board of Education Project Consultant (9/2020 – July/2021)

• Create detailed presentations to present to the Board.

• Manage the Schedule of the Chief Academic Officer

• Create and Manage To-Do List for Executive Team

• Assigned Special Project for Data Research on Student and Staff re-entry to school.

• Oversee the scheduling of multiple Zoom calls to avoid traffic jams.

• Assisting in reaching out to parents to ensure students have information and resources. The Alliance/Transamerica Licensed Broker (5/2020 – October 2023)

• Provide information to customers which equips them with information to make the best decision regarding products for their family and budget

• Conduct presentations to individuals or groups on products available.

• Offer products for Final Expenses, Mortgage Protection, Annuities, and Health United Power Services Inc Territory Sales Manager (3/2019 – 01/2020)

• Manage and establish new clients in Alabama & Mississippi

• Travel to visit with clients and Potential Clients to highlight services.

• Proactive in communicating with customers about the services of UPSI.

• Focus on New Business Development

• Conscience of Maintaining Satisfied Customer Relationships

• Prepare quotes, proposals, and pricing.

• Schedule service and oversee customer service from start to finish and follow up ADT Security Sales Manager (10/2018 – 3/2019)

• Responsible for driving revenue by meeting with customers to find out their security needs.

• Educate clients on the various systems offered by ADT.

• Identify how we compare to other security companies in the business.

• Verify the credit of customers.

• Determine a payment plan that works within their budget.

• Schedule installation date and time

• Meet with existing customers to discuss upgrades to their current system. Woodmen Life/Woodmen of the Word Account Sales Representative (1/2018 – 3/2019)

• Licensed Insurance Representative representing the company as a professional

• Providing quality service products to families and the community

• Organizing Community events to build community and create a footprint of who we are.

• Educate families on the benefits and affordability of life insurance and the need for investing.

• Walking with families providing emotional support and solace as they prepare to say farewell to their family member.

Trane/Ingersoll Rand Sr. Sales Administrator/Bid Coordinator (9/2014 – 1/2018) Project Administrator (10/ 2013 – 9/2014)

• Manage Customer Relations Manager (CRM)

• Organizing All Sales Meetings for the District

• Process New Customer Applications for Line of Credit

• Process and prepare a 90-Day Sales Forecast

• Identify required training for new Account Managers

• Experienced with RFP preparation for submission.

• Ensure Account Managers have Commission Codes established for correct compensation processing.

• Coordinate and arrange Special Events to give back to the community.

• Coordinate and communicate with customers on project status and missing documentation.

• Process and coordinate internal Trane claims by evaluating and qualifying requests, collecting information, and completing forms, responding to questions, and tracking progress.

• Responsible for general administrative functions to support the Service Fulfillment process including service agreements, purchase orders, initiating invoicing, concessions, and labor warranties.

• Review billing backlogs and communicate with Project Managers, HVAC Field Technicians

• Cross/train with other Project Administrators in the area to ensure all bases are covered.

• Dispatch Technicians to the site

• Manage onboarding process for new hires and exit interviews. Northeastern Illinois University Parent Advocate (12/2012 – 8/2013)

• Recruit parents to attend personal goals, college readiness, academic success, computer literacy, and securing resources for college workshops through in-person contact and telephone calls.

• Development of parent workshops at the local school. Design flyers, posters, and bulletins for public relations and recruitment of parent programs and distribute recruitment materials.

• Network with community organizations to expand the pool of resources and services available to parents served by the programs.

• Develop curriculum for children’s summer program and conduct surveys for needs analysis.

Manpower/American Bar Association Events Meetings Assistant (4/2011 – 12/2011)

• Coordinate meetings and events including finding a location, catering, attending the events to provide support, preparing materials, and other needs for a successful outcome.

• Organize meeting space for meetings breakouts or training sessions.

• Managed shipment of all materials to the off-site meeting location

• Plan meetings for large audiences

• Schedule Continued Learning Education classes for Lawyers and process Certificates.

• Maintained a high standard of written and oral communication with staff, reporting managers, and customers.

• Maintained vendor relationships through regular communications (electronic, manual, or verbal)

Infrastructure Engineering Project Administrator (5/2005 – 1/2010)

• Perform technically as a business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant, and office clerk.

• Excelled in resolving employer challenges with innovative solutions, systems, and process improvements proved to increase efficiency, customer satisfaction, and the bottom line.

• Manage Project Scheduling with Primavera P6

• Workforce Planning & Scheduling Provided Oracle Primavera P6

• Planning and scheduling and project controls to support on-time delivery of customer’s project milestone.

• Prepared Monthly Status Reports of the Project

• Coordinate Team-building training and supervision.

• Managed Payroll Process

• Prepared and processed meeting minutes

• Ordered office supplies, and equipment, and managed budget, and contracts for leased equipment.

Additional Skills

Community Outreach

• Provide food and clothing to underprivileged individuals.

• Ordained minister for over 35 years providing spiritual, emotional, and mental counseling and guidance. I have walked with families going through grief prior to and after the loss of a loved one and held the hands of those dying from cancer or other illness lifting their spirits through their final days.

• Travel to third-world countries to provide, food, clothing, medical assistance, and Christian aid.

• Collaborate with other agencies to implement ways to better provide services for our communities (job skill training etc.), promoting sustainability.

• Published Author (Overcoming the Limits, You are Unstoppable), How to Get Your Fight Back After Defeat on Amazon. Contributor to four anthologies

• Organize Golf tournaments to support local non-profits in need. Education

Honorary Doctorate – Universal Life Christian Ministries, Christian Leadership - 2023 Destiny Bible College, Mendenhall, MS

Bachelor’s Degree – Christian Leadership and Counseling, December 2023 Ashford University, Clinton, IA

Associate of Applied Science – Business Administration, 2011 Goodwill Manager Leadership Training

Seven Habits of Highly Effective People

Catherine College, Business Manager Certificate

Computer Software/Technical Skills

Salesforce, CRM, Concur, Microsoft Excel, Word, PowerPoint, Outlook, Access, Mac, Lotus Notes, FileMaker Pro, QuickBooks, Internet Research, AS400, Proliance, Project Net, Kronos, Paycor, TIMSS, Procore System, PeopleSoft, Oracle Primavera P6, typing of 70 WPM and Speeding Writing

Memberships

YWomen Work – Fall Session 2023

Board Member for Lioness Warrior Kingdom a Non-Profit Organization Board Member for Mothers United Against Gun Violence a Non-Profit Organization Former Board Member of National Association of Professional Women (NAPW)

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