SCARLENE ARMAND

Park Forest, IL ***** 219-***-****

ad0r63@r.postjobfree.com

BUSINESS DEVELOPMENT PROFESSIONAL

Highly motivated Operations Analyst, Specialist and Business Development Professional with a proven track record in promoting strong teams that meet goals and exceed expectations. Adept leadership in Operations, Project Management, and Business Administration for financial institutions has led to ongoing career progression. Seeking a position in a new business sector to apply strong proficiencies and innovative problem-solving skills. AREAS OF STRENGTH AND EXPERTISE

Project Management

Office Administration

Strategic Planning

Internal Audits

Portfolio Management

Process Development

Quality Control

Data Analysis

Real Estate Banking

Lending Best Practices

Loan Operations

Compliance

PROFESSIONAL EXPERIENCE

Byline Bank 2018 to Present

Loan Reviewer

• Review SBA, USDA, and commercial loan transactions, and all due diligence documents associated with those loans for accuracy and completed in accordance with established SBA SOP, as well as Bank Policy & Procedures

• Review commercial title documents, background searches, UUCs, corporate documentation, insurance coverages and flood zone certificates to ensure compliance

• Review all post-closing documents for accuracy, ensuring all loans comply with SBA Authorization, bank approval and loan policy

• Issue initial Pre-close review results via email, as well as subsequent Clear to Close, and Clear to Fund approvals

• Respond to inquiries relating to reviews and exceptions from all levels of the organization

• Review documents and reports from government agencies

• Assist in the development and implementation of operational procedures Quality Control Specialist

• Perform administrative functions to support work of the Loan Services Department

• Maintain records, input or maintain data

• Ensures the accuracy and timelines of Quality Control Database

• Follows up on outstanding/past due exceptions

• Compile and develop periodic reports on status tracking and exceptions City Staffing 2018 to 2018

Remittance Processor

• Preparing batches of work by removing payments and forms from envelopes

• Operating high-speed imaging equipment

• Verifying checks through customer specific instructions for processing

• Maintaining productivity and quality standard

Urban Partnership Bank 2017 to 2018

Commercial Banking Associate

• Place orders for loan related due diligence information such as credit reports, D&BS, appraisals, UCC searches, etc.

• Maintains the departmental loan activity pipeline

• Monitors vendor pricing schedules to ensure best value propositions

• Ensures accuracy and timely delivery of departmental reports

• Reviews daily overdraft listing to include account review and contacts clients and internal operations staff to communicate lender or Portfolio Manager determined action steps

• Support the Commercial Banking, Portfolio Management, OREO and managed assets team as needed and/or assigned, including administrative support WinTrust Financial Corporation, Rosemont, IL 2016 to 2017 Loan Servicing Specialist

• Evaluate loan servicing data, research issues along with exceptions and execute apt changes

• Ensure all loan servicing disclosures are completely error free

• Execute quality control measures with respect to loan servicing

• Review, Renew and maintain loan payoffs and disbursement WinTrust Mortgage/HKA Staffing, Rosemont, IL

Valuation Specialist

• Review, audit and assist with asset valuation of certain value threshold

• Evaluate multiple data streams for valuation purposes

• Deliver detail analysis and explanation assumptions to supervisor for review and/or approval Post Closer

• Review prepare, and audits executed closing package for accuracy and compliance with loan program guidelines, underwriting requirements, state and federal lending law and make corrections as required.

• Review moderate to complex documentation to reflect accuracy of data and conformity to established procedures and policies

• Act as liaison for investors on purchased loans that require additional documentation in order for conditions to be cleared

• Ensured all loans closed are salable on the secondary market and assists in the delivery of the loan documents

Urban Partnership Bank, Chicago, IL 2010 to 2016

Operations Analyst

• Collaborate with a team to pinpoint deficiencies and enhance lending processes by implementing industry standard best practices, resulting in overall greater profitability.

• Effectively review commercial real estate loan files for completeness and accuracy, as well as compliance with company guidelines and policies.

• Perform as internal mortgage lending auditor to evaluate operations and identify specific areas of improvement for procedures and risk management.

Shore Bank, Chicago, IL 2004 to 2010

Quality Control Administrator (2009-2010)

• Coordinated job duties and specific tasks of the quality control team to ensure efficient workflow and camaraderie.

• Emphasized professionalism and oversaw implementation of industry standards in execution of all tasks.

• Facilitated compliance with institution methods and procedures of quality control for all team members.

Administrative Assistant II (2004-2009)

• Perpetuated streamlined office administration through excellent technology and communication skills including maintaining spreadsheets and databases, preparing correspondence and presentations, as well as genial customer service and call screening.

• Ensured accuracy and completeness of all home loan documents. EDUCATION AND TRAINING

Project Management Certification DeVry University Chicago, IL 2015 Master of Business Administration University of Phoenix Chicago, IL 2013 Bachelor of Science in Business Administration University of Phoenix Chicago, IL 2010

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