Hal Jackson

*** ****** **.

Debary, FL *****

ad0r3h@r.postjobfree.com

689-***-****

Work Experience

Concentrix (Apple) August 2022-November 2022 (remote)

Technical Support Advisor

Answer incoming customer calls with questions regarding system functions, cloud services, device pairing, Bluetooth operating systems, and compatible devices with the IOS system. Helping customers with hard reset procedures on all IOS based telecommunication devices.

Sykes, Sitel Group (Turbo Tax) Jan 2022-April 2022 (remote)

Customer Service Rep

Chat que with customers to answer all and any questions to help solve issues with products and processes with software. Educating customers on the software and resolving their issues with the software. Provide the best customer service

VXI (LG Home Appliances) June 2021-January 2022 (remote)

Customer Service Rep

Answering calls and chats for customers needing assistance troubleshooting refrigerators. Very familiar with Salesforce, business record forms, customer service requests, and company “service call” forms

24/7 Intouch (New Balance) - Altamonte Springs, FL November 2020 to May 2021 (remote)

Customer Service Rep

Answer calls, chats, emails related to product specific questions for customers. Familiar with multiple systems such as Salesforce, Deck Commerce, Business Manager, SharePoint, Avaya, etc.

Millennium Luxury Coaches – Sanford, FL

Quality Control / Customer Service

February 2015 to December 2015

Duties included building and installation of custom cabinets into high end motorhomes

Quality control, customer service

Millwork International Inc. - Sanford/Altamonte Spring Fl - cabinet and door builder

March 2006 - January 2014

Duties included building custom doors, tables, and cabinets from shop drawings, CNC

operation, shipping, receiving, stocking, order pulling, inventory control, shipment tracking,

returns, order modifications

HWJ Investments Inc - Longwood, FL

owner / president

June 2003 to February 2006

Duties included, purchase orders, shipping, receiving, stocking, inventory control, logistics,

vendor relations, quality control, customer service, billing, accounting, payroll

Extra Information:

Able to learn and interpret new programs and procedures quickly, able to multitask including operating multiple programs and conversations at once, excellent communicator, work well with others, able to understand verbal and written instructions, always on time, all around hard worker.

Education

High school diploma – Lake Mary High School

Skills

• Salesforce

• Slack

• Microsoft Teams

• Adobe Connect

• Zoom

• Avaya

• Deck Commerce

• Computer Networking

• Microsoft SharePoint

• Microsoft Word

• Microsoft Outlook

• Microsoft Excel

• PowerPoint

• Windows

• Search engines

• Typing

• Project management (8 years)

• Human resources (8 years)

• Production Management (10+ years)

• Quality Assurance (8 years)

• Budgeting (8 years)

• SHIPPING (10+ years)

• INVENTORY (10+ years)

• INVENTORY CONTROL (10+ years)

• LOGISTICS (10+ years)

• Quality Control (10+ years)

• Manufacturing (10+ years)

• Warehouse experience (10+ years)

• Materials Management (10+ years)

• Shipping & Receiving (10+ years)

• CNC (8 years)

• Quality Assurance (8 years)

• Forklift (10+ years)

• Order Picking (10+ years)

• Procurement (10+ years)

• Freight Experience (10+ years)

• Production Management (10+ years)

• Process Improvement (8 years)

• Pricing (10+ years)

• CNC Lathe (8 years)

• CNC Milling Machine (8 years)

• Merchandising (10+ years)

• Purchasing (10+ years)

• Automotive service

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