Customer Service Post Closing
Resume:
Jennifer Brown
619-***-**** ad0r2t@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
•Senior Doc Drawer/Closer/Funder/Post-Closer with 20+ years’ experience
•Experience drawing documents for FHA, VA, Conventional and HELOC loans
•Seasoned Mortgage Closer both in Retail and Wholesale for multi-states
•Audit all loan documents for closing and condition for prior to funding items
•Audit initial disclosures, CD, 1003s and HUD documents for completeness
•Calculate disbursements for closing and balance figures with closing agent
•Prepare disbursement packages for Warehouse, Lenders and Investors
•Strong sense of urgency to meet Loan Lock Expiration Dates
•Detailed oriented and complete understanding of guidelines
•Positive attitude with excellent written and verbal communication skills
•Serve as mentor to Post-Closing Department to ensure HUD compliance is met
COMPUTER/MORTGAGE
Word, Excel, Encompass, Citrix, ConformX, DataTrac, DocuTech, Calyx Point, Symitar, Mortgage Cadence, SPS, Corelogic, MERS, Doc Magic, Mortgage Bot
Rate Rabbit July 2021- July 2022
Sr Funder
•Reviewed and prepare CD according to TRID guidelines.
•Verified that the loan package contains all necessary loan documents.
•Interfaced with agents to ensure closing dates and accurate completion of files.
•Maintained customer service both internal and external while funding loans.
•Audited and sign off Underwriter conditions accordingly to guidelines.
•Prepared file for post-closing and investor review in a timely manner.
Anchor Funding December 2020-June 2021
Remote Sr Funder
•Reviewed and prepare CD according to TRID guidelines.
•Verified that the loan package contains all necessary loan documents.
•Interfaced with agents to ensure closing dates and accurate completion of files.
•Maintained customer service both internal and external while funding loans.
•Audited and sign off Underwriter conditions accordingly to guidelines.
Prepared file for post-closing and investor review in a timely manner
Evolve Bank & Trust August 2020-December 2020
Closer/Funder
•Reviewed and prepare CD according to TRID guidelines.
•Verified that the loan package contains all necessary loan documents.
•Interfaced with agents to ensure closing dates and accurate completion of files.
•Maintained customer service both internal and external while funding loans.
•Audited and sign off Underwriter conditions accordingly to guidelines.
•Prepared file for post-closing and investor review in a timely manner.
Rebecca Byrom Agency June 2018 – June 2020
Flood Insurance Administrator
•Check to ensure that appropriate changes are made to resolve customers concerns or issues.
•Compare disputed merchandise with original requisitions and information and prepare invoices
•Complete contract forms, prepare change of address records, and issue service discontinuance orders.
•Confer with customers by telephone and or email in order to provide information about products and services and take information to file a claim.
•Contact customers in order to respond to inquiries or to notify them of claim investigation.
•Determine charges for services requested, collect payments and/or arrange for billing.
•Keep records of customer transactions, recording details of inquiries, claims and comments as well as actions taken. Meanwhile providing great customer service in every situation.
•Obtain and examine all relevant information in order to assess validity of claims and to determine possible causes, such as extreme weather conditions that would cause flood damage.
•Resolve customers service or billing inquiries by performing activities such as refunding money, adjusting bills and answering any questions the customer may have.
•Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
CORNERSTONE MORTGAGE July 2017 – October 2017 Doc Drawer / Funder
•Prepared loan documents and work closely with Escrow Company.
•Reviewed and prepare CD according to TRID guidelines.
•Verified that the loan package contains all necessary loan documents.
•Interfaced with agents to ensure closing dates and accurate completion of files.
•Maintained customer service both internal and external while funding loans.
•Audited and sign off Underwriter conditions accordingly to guidelines.
•Prepared file for post-closing and investor review in a timely manner.
PLAZA HOME MORTGAGE December 2016 – June 2017 National Mortgage Operations Specialist
•Served as first contact for outside branches and respond to phone calls.
•Review and approve electronic request for bypass in Datatrac.
•Worked daily reports for branches assisting in any audit stops.
•Researched any discrepancies for outside branches and resolve issues.
•Worked with servicing, accounting and other internal departments.
•Provided accounting support for delinquent escrow accounts and resolve.
•Reviewed pipeline to ensure TRID requirements are in place.
•Worked the Corporate Ops Issue Log making sure every issue gets put on a chart.
•Compiled and analyzed monthly reports to see if more training needed to be done.
JOBTRACKS April 2015 – November 2016
Doc Drawer / Funder / Post-Closer – Contract Positions
•Prepared loan documents for Conv and FHA loan programs.
•Followed up with escrow with CD to ensure TRID met compliance.
•Audited signed loan docs from escrow and prepare for disbursement.
•Interfaced with agents to ensure interest rate lock meets closing date.
•Maintained customer service both internal and external while disbursing loans.
•Audited and signed off on requirements and follow current guidelines.
•Worked closely with compliance department to ensure investor purchased loans.
UNION BANK OF CALIFORNIA June 2014 – March 2015
Senior Funder
•Prepared loan documents for Conv and FHA loan programs.
•Followed up with escrow with CD to ensure TRID met compliance.
•Audited signed loan docs from escrow and prepare for disbursement.
•Interfaced with agents to ensure interest rate lock meets closing date.
•Maintained customer service both internal and external while disbursing loans.
•Audited and signed off on requirements and follow current guidelines.
•Worked closely with compliance department to ensure investor purchased loans.
CWB BUSINESS SERVICE September 2012 – June 2014
Office Manager
•Managed small office of 10 employees and served as mentor.
•Audited data reports and submitted reports using Financial Software.
•Processed payroll and approved timesheets for team members.
•Submitted medical claims both electronically and paper work.
•Followed up on medical claims and worked daily reconciliation reports.
•Prepared daily deposits and manage accounting functions for accounting reports.
•Managed accounts interfacing with clients, patients and insurance companies.
WELLS FARGO MORTGAGE June 2009 – August 2012
Doc Drawer / Funder
•Prepared loan documents for Conv and FHA loan programs.
•Followed up with escrow with CD to ensure TRID met compliance.
•Audited signed loan docs from escrow and prepare for disbursement.
•Interfaced with agents to ensure interest rate lock meets closing date.
•Maintained customer service both internal and external while disbursing loans.
•Audited and signed off on requirements and follow current guidelines.
•Worked closely with compliance department to ensure investor purchased loans.
Ownit Mortgage
March 2005 – Dec 2008
Docs/Funder
Wells Fargo Finance
July 2001 – Feb 2005
Docs/Funder
World Savings & Loan
Sept 1998 – July 2001
Loan Officer
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