Delivery Driver Quality Assurance

YOUSSEF BALDI

571-***-**** South Riding, VA ****************@*****.***

Passenger and Delivery Driver

Customer-oriented driver with 7+ years’ experience providing safe transport and delivery of passengers and packages.

Excellent interpersonal, time management, and organizational skills to work in fast-paced environments.

Multilingual (English, French, and Arabic) and skilled at working with diverse populations.

Ride-Share Driver

Uber and Lyft 2016 – Present

Safely operate vehicle while transporting passengers to destinations.

Respond to customer inquiries and provide information about local features, sightseeing, and recreational destinations.

Listen and resolve customers’ concerns regarding service.

Maintain the upkeep of vehicle and ensure all registration and motor vehicle safety operation regulations are followed.

Delivery Driver

Uber and Lyft 2016 – Present

Inspect the condition of all packages for quality assurance and acceptance.

Collaborate with warehouse team to address shipment discrepancies quickly.

Carefully load packages from warehouse, verify delivery logs, and review routes for adjustments based on weather and other conditions.

Safely operate vehicles to transport packages for on-time delivery to destinations.

Use handheld devices to record delivery of items and manage shipment process.

Respond to business and residential customers’ questions and comments to ensure satisfaction.

Concierge/Security Officer

The Co-Op Washington, DC 2013 – 2016

Greeted visitors, determined purpose of visits, and provided directions to destinations.

Assisted residents with shipments, deliveries, and transportation arrangements.

Provided contractors and maintenance workers with instructions and oversight.

Ensured building security by monitoring all traffic entering and exiting premises.

Patrolled premises, verified security of entrances, responded to alarms, and investigated disturbances.

Education

Business Management Certification

Northern Virginia Community College Annandale, VA

Computer Technician Diploma

Tesst School Hyattsville, MD

Contact this candidate