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Customer Service Social Media

Location:
Ogden, UT, 84401
Salary:
70,000
Posted:
November 01, 2023

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Resume:

C A L E L A R S E N

801-***-**** ad0r1i@r.postjobfree.com linkedin.com/in/calelarsen West Haven, UT SKILLS

Communication I Team Management I Sales Management I Sales Operations I Sales I Marketing Strategy I Product Marketing I Social Media Marketing I Account Management I Six Sigma I Customer Retention I Brand Development I Product Management I Brand Management I Brand Awareness I Product Launch I Program Launch I Market Research I Marketing I Budgeting I Sales Process I Key Performance Indicators I Cold Calling I Lead Generation I CRM Management I Microsoft Suite I Customer Service I Training I Strategic Partnership I Presentation Skills I Partner Management I Marketing Communications I Partnerships I Event Marketing I C-Level Sales I Talent Management I Data Driven Decision Making I Leadership Meetings I Presentation Design I Time Management I Team Work

EDUCATION

University of Phoenix, 2005 – 2007, Bachelor of Science (B.S.), Business Management University of Phoenix, 2007 – 2010, Associates of Arts (A.A.) Business Administration Roy High School, 2000 Graduate

AWARDS

RockStar – ZTE, Oct 2014

Awarded for Client Focus for our team of 2 Sales Managers and 28 Field Representatives.

Top Pipeline Generator for Q3 Microsoft Surface, Jul 2021

Generated $1.8M in qualified Pipeline in 3-month period resulting in $400,000 in closed revenue in the same period.

Exceeding Quota Cert, 2019

Channel Champion, 2019

LICENSES AND CERTIFICATIONS

Lean Six Sigma White Belt

Business Law for Managers

Having Difficult Conversations

Letting an Employee Go

Data-Driven Decision-Making for Business

Professionals − Leading Virtual Meetings

Speaking Confidently and Effectively

How to Present & Stay on Point

PowerPoint: 8 Easy Ways to Make Your

Presentation Stand Out

Meeting Facilitation

Time Management for Managers

All You Have to Do Is Ask: How to Ask for Help

When You Need It.

EXPERIENCE

Ops Manager - Google Pixel

Jul 2022 – July 2023, MarketStar

● Partnered with Leadership to identify and enhance processes, systems, and frameworks for specific sales programs in the Indirect business unit.

● Coordinated with dedicated sales operations and enablement resources to build division-wide and rolled-out attainment and execution trends and best practices.

● Evaluated and guided key priorities using observation, analysis, and best practices.

● Established operational excellence by engaging, assessing, planning, and executing on key initiatives outlined and established by operations and enablement org, program management.

● Effectively communicated with leadership, and client contacts.

● Collaborated with our support teams to provide effective, efficient, and cohesive solutions to business problems.

● Effectively identified strategic projects while communicating expectations to stakeholders.

● Methodical, analytical, and comprehensive when approaching problems and proposing actionable solutions.

EXPERIENCE

Sales Manager - Palo Alto Networks

Oct 2021 – July 2022, MarketStar

● Managed warm and cold lead flow to ensure timely engagement with potential customers as well as the lead flow with existing customers to cross or upsell.

● Clearly identified sales opportunities by understanding the potential for the customer to purchase client’s products and services and assigns those sales qualified opportunities to a Sales Representative.

● Stays current with latest developments in marketplace and competitor activities.

● Direct point of contact for new clients, lead product presentations as well as performance/strategies planned. Ensured to nurture relationships through the entire sales process.

● Handled accounting, sales, finance, and human resources processes and procedures for a team of 20 representatives.

Inside Sales Manager - Microsoft Surface

May 2020 – July 2022, MarketStar

● Consistently closed $500k in revenue quarterly.

● Quarter over Quarter steadily maintain $1.8 Million in pipeline.

● Pipeline management and forecasting.

● Own opportunities from start to close including the technical decision at customers for sales opportunities.

● Leveraged and drove awareness of all available market promotions, sales initiatives, and programs.

● Monitor the team’s performance and identified achievements as well as areas of focus and help to identify and diagnose competitive blockers for sales opportunities successfully driving the team to meet and exceed weekly, monthly, and annual sales quotas.

● Worked with partners to drive the sale, deployment, and adoption of Microsoft solutions.

● Managed program activities including training, logistics and collaboration with support teams & lead sales representatives’ development and performance maintaining motivation to succeed.

● Identified best practices, providing insight to team and client as well as program feedback and recommendations for additional program strategies, tactics, revisions, and implementations based on observations of the program’s people, processes, and product. Inside Sales Team Lead - netAlly

Jul 2019 – May 2020, MarketStar

● Managed inside sales team - NAMER and LATAM territories.

● Managed the team performance review and QA sessions.

● Weekly calls with Client to discuss progress to goal, channel intelligence and feedback, and account progress.

● Capture and aggregate program feedback and make strategic recommendations on account growth plans and pipeline management.

● Conducted channel research to gain deeper understanding of drivers and deterrents to growth.

● Worked with internal teams to forecast revenue, determine seasonality of channel spending, and optimize program resources to consistently generate demand.

● Ongoing 1:1 coaching with individual reps and successfully drove team members to achieve quotas.

● Managed Channel relationships with Partners and Resellers for the LATAM, Retail, and Federal Space.

Inside Sales Account Manager, Puppet

Feb 2019 - Jul 2019 - MarketStar

Sales Development I Prismview

Jun 2018 - Jan 2019 - MarketStar

Field Operations Manager I ZTE

Feb 2013 - Oct 2017 - Creative Channel Services



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