Navnita Raman Bharde

Charlotte, NC #704-***-**** US Citizen

ad0r1f@r.postjobfree.com http://www.linkedin.com/in/navnita-bharde2023

Summary

•Accomplished Executive Business Manager with 7+ years of proven team leadership and seamless operations oversight for companies employing 50+ individuals in IT consultancy, Asset Management, and Education.

•Recognized for high integrity, exceptional team leadership skills, and a remarkable 70% increase in IT team productivity through impactful portal enhancements.

•Salesforce Certified Administrator and holder of a Professional Diploma in Software Technology and Systems Management, combining technical expertise with strong business acumen to drive organizational success.

•Committed to continuous learning, with a track record of attending various Salesforce Administration and Business Analysis training, workshops, and seminars.

Skills

Professional Skills:

Team Management

Leadership

HR Services/Management

Business Analysis

Business Operations Management

Resource Management

Collaboration

Analytical Thinking

ADP Payroll

Strategic Planning

Intuit QuickBooks

Effective Communication

Technical Skills:

MS Azure AD

Salesforce Applications (Sales Cloud & Service Cloud)

Process Builder

Database Management (DBMS, RDBMS)

Software Development Life Cycle (SDLC)

SQL

Microsoft Office 365

Scrum Tools

EC2 Container/Servers

Azure/JIRA Board

SES (Simple Email Service)

JAVA Spring Framework

TOMCAT-Based Services

SQL, MS Access, VB++, C++, UNIX, JDK

Professional Experience

Jan 2022 to July 2023

NovateSoft Corp – An IT Consultant Company

Charlotte NC

EXECUTIVE BUSINESS MANAGER

An integral part of the Executive Team orchestrated smooth operations of all the organizations with 50+ employees.

Excellent in Leadership and Team management. Proficient in developing policies, procedures, and strategies to achieve company goals and providing critical support to the CEO and team members.

Increased annual revenue by 45% through successful implementation of targeted business development strategies, resulting in increased enrollments and expansion into new branches.

Collaborated closely with internal teams to successfully deliver high-profile and intricate projects.

Effectively communicate client priorities, aligning IT team efforts with business objectives.

Plan and execute impactful business development strategies, resulting in new customer acquisition, revenue enhancement, and profit optimization.

Demonstrated proficiency as an IT recruiter, effectively following up on vendor job requisitions and submitting candidates for relevant positions.

Conducted comprehensive accounting evaluations during discovery meetings with branch managers.

Successfully manage financial aspects including billing, collections, marketing, and overall business management.

Drove a remarkable 50% business growth by maximizing adoption and utilization of marketing platform.

Establish strong collaborations with consultant companies and corporate clients, ensuring smooth invoicing and diligent account receivables monitoring.

Foster a culture of collaboration and trust within the organization and with clients, consistently exceeding expectations.

Display exceptional critical thinking skills, effectively resolving complex incidents and issues impacting management and business direction.

Develop comprehensive onboarding processes and activities to facilitate seamless integration of new hires.

Translate customer needs into operational plans, ensuring successful project execution with appropriate resource allocation.

Define clear accountabilities and establish performance objectives and metrics to execute strategic initiatives.

Facilitate and manage business development plans based on thorough market and industry research.

Jan 2020 to Dec 2021

Ramana Coaching Center, LLC – An Education Services Company

Charlotte NC

LEAD MANAGER

Responsible for Leading and ensuring smooth operations in all 4 branches with a team of more than 40.

HR Services – Recruited, Trained, and mentored staff.

Built a high-performing team by hiring talented and trainable professionals, driving new business strategies that resulted in a remarkable 60% revenue growth.

Excelled in Customer Relationship and Employee Management

Maintained Payroll Administration

Lead Process, Performance, and Quality improvements.

Present Webinar and Orientation sessions.

Design mock-up pages for Portal enhancements.

Develop and implement Strategic growth plans.

Implement MS Planner for strategic & daily tasks updates.

Sept 2018 to Jan 2020

Ramana Coaching Center, LLC - An Education Services Company

Charlotte NC

BRANCH MANAGER

Managed workplace operations, and ensured that procedures are organized, correspondences are controlled, filing systems are designed, and that clerical functions are properly assigned and monitored.

Leadership in management, organizational and team-building skills

Developed organizational procedures and systems for office personnel, including filing, billing, accounts payable, and scheduling.

Improved employee and client retention rates by 25% through active communication and problem-solving efforts

As an HR, recruiting staff for the office and providing orientation and training for new employees was my primary responsibility.

Coordinated with the IT Department and Business office for MyPortal enhancements.

Created and updated financial reports on a frequent basis to present information to leadership teams.

Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Established and built customer relationships through targeted outreach and initiatives.

Processed payroll, vendor payments and other accounting disbursements for accuracy and compliance

Built a strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Conducted reviews and evaluations for cost-reduction opportunities.

Assigned duties to employees and examined work for accuracy, neatness, and timeliness.

Managed and inspired team members to perform to their full potential, driving branch profitability to 50%.

Designed sales and service strategies to improve revenue and retention.

Oct 2014 to Aug 2018

World of Knowledge, LLC – An Education Services Company

CENTER MANAGER

My responsibilities as an Office Manager are to oversee the complete working and growth of the center, Manage employees and students.

Successfully organized and conducted training for improvised English Curriculum thereby ensuring the new course was integrated efficiently and was implemented productively.

Planned and organized meetings on monthly basis for discussing the successful continuation and growth of the center.

Was a big part of winning outstanding excellence awards received for the center by maintaining and ensuring continuous progress in students.

Efficiently Multitasked by created and managing schedules, organizing office functions, and overseeing daily operations of the center

Developed Procedures and Training materials to ensure staff expectations are clear regarding performance and specific processes to be followed.

Successfully balanced changing demands and schedules within tight deadlines

Served as a go-to-person regarding any administrative and operational related functions.

Designed electronic file systems and maintained electronic and paper files, which led to faster service and 60% work reduction.

Mar 2014 to Oct 2014

World of Knowledge, LLC - An Education Services Company

OFFICE ADMINISTRATOR

Designed and Implemented Process Automation, was responsible for advertising and Telemarketing, and generated 25% of the revenue by streamlining processes and automation.

Joined as entry-level admin in a newly opened franchise.

Facilitated in setting up and organizing the center since the start-up.

Aided in marketing and promoting the center initially.

Administered receptionist area, greeting visitors, and giving them a tour of the center.

Attended incoming phone inquiries and in-person requests.

Substituted for instructors whenever there was a need.

Stepped into any role as per requirement which benefited me in improvising my skill level and increasing the enrollment of the students to more than 100 within 6 months.

Surpassed expectations of the Center Director and achieved target/goals in 8 months lesser than the stipulated time.

Was promoted as the Center Manager based on an excellent performance as an Office Admin

IT Projects

Project: SAT Digitization – A transition from paper-based to digital testing

Consultant: NovateSoft Corp.

Client: Ramana Coaching Center, LLC

Role: IT Project Lead and Business Analyst

Duration: May 2023 – July 2023

As the IT Project Lead and Business Analyst, I led a cross-functional IT Team in the digitization of the SAT examination process, ensuring a seamless transition from paper-based to digital testing.

Collaborated closely with stakeholders to gather and analyze requirements, translating them into comprehensive Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).

Created detailed Use case stories to provide a clear narrative of system interactions and user workflows, facilitating a deeper understanding of user requirements.

Played a pivotal role in designing and creating mock-up pages and prototypes to visually represent the proposed digital SAT testing interface, facilitating clear communication and alignment among team members and stakeholders.

Implemented a robust project management framework, including timelines, milestones, and key performance indicators (KPIs), resulting in the project being completed on time and within budget.

Oversaw the development of the digital SAT testing platform, ensuring it met all security, performance, and usability standards.

Conducted regular meetings with the IT team to address challenges and provide guidance, fostering a collaborative and productive work environment.

Implemented rigorous testing and quality assurance procedures to identify and rectify any issues or discrepancies in the system.

Facilitated user acceptance testing (UAT) and gathered feedback to make necessary refinements, resulting in a smooth and error-free transition to digital testing.

The successful digitization of the SAT examination process improved efficiency reduced the environmental footprint and enhanced the overall testing experience for thousands of students.

Project: MyPortal Enhancement - Teacher Timeslot

Consultant: NovateSoft Corp.

Client: Ramana Coaching Center, LLC

Duration: October 2021 - December 2021

Role: Project Lead and Business Analyst

Spearheaded the development and successful integration of the Teacher Timeslot feature into the MyPortal platform, enhancing scheduling capabilities for our educational institute.

Collaborated closely with the education and admin teams to gather requirements and ensure alignment with the institute's scheduling needs.

Designed and implemented an intuitive and user-friendly interface for teachers to manage their class schedules, including setting availability, blocking time slots, and viewing upcoming sessions.

Conducted thorough user testing and gathered feedback to make iterative improvements, resulting in a 20% increase in user adoption and efficiency.

Implemented automated notifications to teachers and students for upcoming classes, reducing scheduling conflicts and no-shows by 65%.

The Teacher Timeslot enhancement significantly streamlined scheduling processes, improving teacher-student communication and overall satisfaction with the MyPortal platform.

Project: Inventory Management System

Consultant: NovateSoft Corp.

Client: Ramana Coaching Center, LLC

Role: Project Lead and Business Analyst

Duration: January 2021 - March 2021

As the Project Lead and Business Analyst, I played a pivotal role in enhancing our organization's Inventory Management System to streamline stock tracking and ordering processes, ultimately driving efficiency and cost savings.

Collaborated closely with cross-functional teams, including inventory managers, procurement, and IT, to identify pain points and opportunities for improvement.

The primary objective of this project was to develop an inventory management system that would allow for real-time tracking of inventory levels, reduce data entry errors, and improve overall inventory accuracy.

Designed and implemented an intuitive and user-friendly interface for employees to input inventory data and generate real-time reports.

Worked closely with the IT team to optimize and improve query performance for efficient data retrieval.

Implemented data validation and error-checking mechanisms to ensure data integrity throughout the system.

Conducted comprehensive user training sessions to educate staff on utilizing the new system effectively, resulting in a 20% increase in user adoption and productivity.

Automated notifications and alerts were integrated to notify inventory managers when stock levels reached predefined thresholds, facilitating timely reordering, and preventing stockouts.

Post-implementation, we monitored system performance closely and fine-tuned various processes, achieving an average inventory tracking time reduction of 75%.

The Inventory Management System enhancement significantly improved efficiency, reduced operational costs, and ensured accurate inventory data, resulting in enhanced decision-making processes for inventory management.

Project: MyPortal Enhancement - Data Export

Consultant: NovateSoft Corp.

Client: Ramana Coaching Center, LLC

Role: Project Lead and Business Analyst

Duration: May 2020 - August 2020

As the Project Lead and Business Analyst, I orchestrated the enhancement of the MyPortal platform with the purpose of implementing a robust data export feature by leading the IT Team of 4.

Collaborated with stakeholders to define the project’s objectives, with a focus on empowering users to extract and utilize their data effectively.

Designed and developed a user-friendly interface within the MyPortal application, allowing users to select specific data sets and export formats (e.g., .csv, Excel).

Collaborated with the database team to optimize query performance, ensuring seamless and efficient data retrieval for exports.

Implemented data validation and error-checking mechanisms to maintain data integrity during the export process.

Conducted user training sessions to educate staff on utilizing the new feature, resulting in a 70% reduction in support inquiries.

Monitored system performance post-implementation and fine-tuned export processes, achieving an average export time reduction of 25%.

The data export feature significantly improved strategic marketing, user productivity and streamlined data reporting, leading to higher user satisfaction and improved business decision-making processes.

Education and Certifications

Salesforce Certified Administrator

Credential ID: 21620502 (2020 – present)

Spring maintenance ‘23

Super Badges – Trailhead

Managing New Managers Certification

LinkedIn

JAVA Programming

IT Diploma

GPA 3.5

Jackson Community College

Jackson, Michigan

Software Technology and Systems Management Professional Diploma

National Institute of Information Technology (NIIT)

Hyderabad, India

Bachelor of Arts

University College for Women, Osmania University

Major – Psychology

GPA – 3.9

Hyderabad, India

Languages

English (Professional Proficiency)

Hindi (Professional Proficiency)

Interests

EXTRACURRICULAR SKILLS/ HOBBIES: -

Working with kids: Enthusiastic about tutoring and nurturing children’s development.

Swimming: Represented my state as part of the Swim Team. Promoting fitness and wellness.

Volunteering: Actively involved in community service, including supporting local farms, food banks, and teaching at cultural programs.

Singing: Experienced in teaching kids during summer camps, promoting artistic expression and creativity.

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