MARY NAKANYIKA

CAREGIVER/ADMIN ASSISTANT/LEGAL PROFESSIONAL

CONTACT: +260*********/+260********* ad0r18@r.postjobfree.com

Plot 25435 Chalala Woodlands, Lusaka, Zambia

PROFESSIONAL SUMMARY

I am a diligent health care team member with skills and training to safely support patients and assist other team members. My code is always flawless and enthusiastic. Always ready to help with hygiene, mobility and cleaning needs. I am flexible, analytical, able to collect and analyze information, digest facts and quickly grasp complex technical issues. Works with minimal supervision and able to multitask, fast to stay ahead of continuous patient workload. Delivers attentive and compassionate care and fully trained in Psychosocial Counseling Course and 15 care certificate courses.

SKILLS

Counselling skills and technique

IT

Personal care

Medication Administration

Meal Preparation, Companionship

Housekeeping

Elderly care

Basic Life Support

Safeguarding knowledge

Clinical waste disposal

Patient handling and positioning

Fire Safety, First Aid

Advocacy

Accounting skills

EXPERIENCE

Caregiver (Psychosocial Counsellor) 2021 – April 2022

Chilenje General Hospital – VCT Dept, Lusaka, Zambia

Establishing good relationships with clients to enhance confidentiality and autonomy

Ensuring the counselling facility is conducive and running efficiently using established practices and procedure

Delivering quality personal care to each client

Understanding each client’s communication needs

Providing emotional support to clients and their families

Ensuring designated areas and apartments are immaculately clean and tided in professional and timely manner

To provide a genuine, intuitive, and friendly service to our residents

Ensuring maintenance defects are reported using correct procedure

To maintain the care and use of supplies, equipment, and housekeeping areas

Operating within safety guidelines. Ensures the safe handling of chemicals and utilize proper personal protective equipment. Reports and address safety concerns as they arise

Ensuring client’s safety supersede all other issues whilst to at the facility

Proper record keeping of client’s details and linkages

Taking HIV testing activities according to practice and procedures

Providing individualized emotional support & structured counselling of clients who test HIV positive to cope with the new diagnosis.

Extending the support to client’s families by involving them in the healthcare and management of the client.

Providing care coordination to clients who have complex medical conditions as well as psychosocial needs

Behavioural therapies for substance use, disorders and pain management

Management and care of mothers living with HIV by connecting them to access antiretroviral treatment, hence, significantly reducing the transmission risk to their child

Aiding service users understand their well-being; values, social and health concerns

Crisis intervention counselling in cases of emergency such as rape and spouse abuse

Empowering clients to take responsibility for defining goals & actions

Offering improved and open discussion on HIV infection including management with children, adolescent and adults

Volunteer Admin Assistant at The Josephs Orphanage 2020 to Date

Mitigate the problems vulnerable and orphaned local children face in their daily lives through accessing a decent education including special school needs for disabled children

Conducting home visits of identified vulnerable people and communicating with donors/sponsors

Keeping proper records of the organization and preparing the agenda of the meetings, membership list and reports

Answering and directing phone calls to relevant staff

Scheduling meetings and appointments, taking notes and minutes in meetings

Ordering and taking stock of office supplies

Being a point of contact for a range of staff and external stakeholders

Greeting and directing visitors and new staff to the organization

Legal Officer 2017 to date - Subi Trades Limited, Lusaka, Zambia

Oversee and comprehensively monitor all legal affairs of the company

Develop and implement accurate documentation, working within department policies, procedures and guidelines

Review the documents, contracts and changes to the legal landscape and examine how these changes affect the policies of the company

Initiate assessments on liabilities and risks the company has, and recommend courses of action to the directors

Aid in internal investigations were possible and perform other tasks as assigned

Manage ordering and stock control

Undertaking the provision and maintenance of registry services

Self-employed 2013-2015 – Sale of Farm Food Products, Lusaka, Zambia

Establish positive relationships with clients to enhance loyalty and retention

Resolve customer complaints and process issues with proactive-solving skills

Cover extra shifts and maintain flexible schedule to achieve business goals

Educate customers on products and services offering, engaging in special offers and promotions to increase sales

Improved customer retention by delivering tailored and genuine goods and services

Listen to customer needs and preferences to provide targeted advice and increasing sales opportunities

Employment Gaps Stay Home Mum, Lusaka Zambia

Looking after my young family and performing duties such as personal care, domestic tasks, social activities, companionship, running errands and advocating on their behalf where necessary.

Care for my 74-year-old mother who is diabetic type 2 and high blood pressure. Ensuring she takes her medication on a daily basis, check her blood pressure and nurse her in hospital when she's admitted. Supporting her with daily activities such as washing, dressing, eating and maintaining personal hygiene

Underwriting Clerk 2009-2011 Madison Life Insurance, Lusaka, Zambia

Accounts Clerk 2009 Minelands Agric Development, Lusaka Zambia

Cashier at BML Marketing Promotions 2006

Education and Professional qualification

2022 24th August – IELTS Academic Certificate Level B2

Care Certificate 15 Standards

2022 Certificates in; Food Hygiene, First Aid, Fire Safety and Medication Administration – Florence Academy UK

2021 Certificate in Psychosocial Counselling and Practicing Licence

2015-2019 Bachelor of Laws – University of Lusaka

2007-2009 Zambia Institute of Chartered Accountants (ZICA) Technician Certificate

2001- 2005 GSCE – Lwitikila Girls Secondary School

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