Customer Service Front Desk

Denisa Gail Holcomb

*** *. ********* **. ********, OK 918-***-**** ************@******.***

EDUCATION

Oklahoma Department of Career & Technology Education Certified Logistics Technician (CLT), Manufacturing Skill Standards Council (MSSC) 2019 Connor's State College

Associates of Arts in General Studies, GPA: 3.84 2019 Victory Bible College

Diploma, Credit toward Theology Degree 2016

PROFESSIONAL EXPERIENCE

Brazer, REA Corporation 2020

● Studied and carried out instruction form engineering department

● Pulled parts as needed from the B.O. M.

● Inspected coil for damage or irregularities

● Soldered on unit according to customers’ needs

● Communicated with other departments on overall quality control issues Office Manager/Clerk Dr. Eddie Warrior Correctional Center Chapel 2012-2019

● Prepared monthly reports and managed projects

● Delegated duties, assessed in job performances and maintained class rosters

● Assisted in Card Shop with customer service, marketing goods and ordering supplies Custodian, recruited by Chaplain to office position

● Stripped, waxing and buffing of floors throughout the building.

● General cleaning of outside and inside of building including classrooms, bathrooms, offices and stairwells

● Followed MSDS for all caustics and stored them correctly

● Inventoried monthly cleaning supplies and ordered when necessary Front Desk Clerk, Quality Inn/Econo Lodge 2009-2010

● Generated 100+ monthly reservations, documented guests concerns

● Completed maintenance requests, and assigned housekeepers rooms

● Calculated time cards weekly

● Set breakfast area for up for 50+ guests daily

● Responsible for tracking and testing pool PH per shift

● Organized appreciation letters and invites for loyal guests Front Desk Clerk, Howard Johnson Inn 2008-2009

● Checked 20+ guests in and out per shift

● prepared credit card batches, managed a $250 cash drawer, and secured daily deposits

● Determined room availability

● Prepared housekeeping's roster for cleaning.

● Programmed wakeup calls in phone system, and resourced personalized information about local attractions for guests

SKILLS

Warehousing

Team Leadership Skills

Inventory Control

OSHA-l0 Safety

Proper Lifting Pallet Jack

Tool Room

Hazard Communication

Forklift Safety & Operations

Distribution Channels

Hand/Precision Tools/Micrometer

Customer Service

Management

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