Support Specialist Customer Service

Lance W. Tolle

**** * **** ****** #**, Phoenix, Arizona 85018

– 602-***-**** *********@*****.***

Peer Support Specialist

QUALIFICATIONS

Completed Loyola Marymount University Peer Support for Veteran Certification Course on 10/31/2020

6+ years’ Enrollment Counselor experience with University of Phoenix including interviewing student’s for transfer credit assessment, federal financial aid (FASFA), military GI Bill, tuition Assistance, provided virtual classroom tours, and degree plan counseling

5 years’ experience Supervisory experience in the U. S. Air National Guard for up to 10 personnel providing performance appraisals, counseling, career development mentorship, training, and performance supervision

11+ years’ experience providing excellent customer service

Computer literate with Microsoft Office (Word, PowerPoint, Excel, and Outlook)

Experience in communication, training, teamwork, and leadership with the U. S Navy

EXPERIENCE

Facilitated AA (Alcoholics Anonymous) meetings for groups up to 30 people

Completed and maintained accurate records or reports regarding the personnel and student histories and progress, services provided, or other required information

Counseled clients individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes

Prepared clients for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks

Reviewed and evaluated personnel and student’s progress in relation to measurable goals described in career planning and life skills

Planned and promoted career and employment-related programs and events, such as career planning presentations, work experience programs, job fairs, and career workshops

Attended training sessions to increase knowledge and skills

Participated in staff meetings

EDUCATION

Loyola Marymount University, Los Angeles, CA – Peer Support for Veteran Certificate

University of Phoenix, Phoenix, AZ – Associate of Science in Electronics Technician

MILITARY SERVICE

United States Navy Aviation Electrician Honorable Discharge

Sea Service Ribbon Overseas Service Ribbon Good Conduct Medal

EMPLOYMENT

Southwest Forest Products Laborer MAY 2020-Present

FLS Connect Call Center Representative MAY 2019-DEC 2019

Nesco Resources Warehouse Associate DEC 2018-APR 2019

University of Phoenix Enrollment Counselor MAR 2003-MAY 2009

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