Alex Osvaldo Reyes

**** ****** **** **

tampa, FL 33618

813-***-****

Gamedawgs Cabling, LLC Subcontractor for Spectrum Wesley Chapel, FL April 2020- Current

•Pulled cable for commercial building

Metro Sistemas Security & Fire Alarm System Installer/ Regional Manager Aguadulce, Panama Dec. 2013- Jan. 2020

• Prepare for CCTV/security alarm installations by reviewing installation orders; gathering equipment, supplies, and tools; coordinating schedules with customers.

• Plan installations by surveying and evaluating location; identifying installation requirements; laying-out equipment and wiring plan.

• Install equipment; run and pull wiring; program and calibrate equipment; adhere to codes, regulations, and standards.

• Supervise the work of junior staff.

• Verify system is functioning by testing equipment, connections, and signals, identifying and correcting problems.

• Maintain records by documenting installation.

• Maintained customer satisfaction by resolving concerns, answering questions.

• Secure work environment by following safe practices; keeping security information confidential.

• Update job knowledge by participating in educational opportunities, reading technical publications.

• Accomplish organization goals by accepting ownership for accomplishing new and different request

LG Technical Support for HDD hardrives. Customer service agent Clayton, Panama Apr. 2013- Dec. 2013

• Managed and resolved high-volume workload within a deadline-driven environment.

• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

• Delivered outstanding service, exceeded expectations, and built long-term loyalty with customers.

• Entered and updated new customer information/ details in customer management software (Q-System) according to guidelines.

• Pulled and managed reports for my division.

Protocol Communications and Data, Inc. Datacom and Telecom Specialist manager/ Fiberoptics Certified. Tampa, FL Feb. 2004-Oct. 2012

• Planned and led hardware/network conversions and upgrades.

• Served as liaison between companies and construction contractors.

• Wide experience with networks including wiring, fiberoptics and administration.

• Installing, maintaining, and repairing telecommunication/data systems for residential and commercial clients.

• Familiar with OSHA, ICRA's and county permits.

• Completed all necessary paperwork for each proposal/ workorder (tickets).

• Worked with telecom, data and fiberoptics cables/wires/connectors & fasteners.

UPS Store Manager Bayshore Location Tampa, FL Jan. 2000- Feb. 2004

• Manage in-store operations including direct reports.

• Open and operate store five days a week to include delegating daily jobs to shift employees, start-up of computers/printers/software, balancing the till, bank deposits and cash drawer management.

• Assist and provide excellent customer service to all store patrons. Answer inquiries and resolve issues promptly.

• Check incoming emails and follow-up on any inquiry.

• Cut, organize, and finish all print jobs. Communicate with customer throughout process.

• Initiate claims process for any damaged or lost packages. Keep in contact with carrier and customer regarding item replacement, repair estimate and/or refund.

• Mentor and support new hires, institute disciplinary guidelines when necessary.

• Train staff on new computer systems, process changes or new tasks.

• Order retail, shipping, and store supplies from different vendors weekly.

Walgreens Drug Store Inventory Manager Country way location, Tampa, FL Jan. 1999- Feb. 2001

• Served as the Lead Inventory Manager for a Fortune 500 company.

• Skilled in handling all inventory control resulting financial positives.

• Responsible for inventory control, loss prevention, and promotional merchandising.

• Helped promote company sales growth by ensuring suggestive selling through effective merchandising placement.

• Exhibited proper inventory management by monitoring daily operations, being knowledgeable of daily counts and product ordering and receiving procedures.

• Contributed to effective development of employees. Aided in shrink control by implementing procedures designed to identify and minimize profit-loss by assuring appropriate cash handling procedures.

Education

Gaither High School

16200 N. Valle Mabry Hwy.

Tampa, FL 33618

The Fiber Optic Association

1119 S Mission Road, # 355

Fallbrook, California 92028 USA

Skills

• Self-motivated • Initiative with a high level of energy. • Tolerant and flexible to different situations. • Accuracy and Attention to details. • Prioritization skills. • Problem analysis, use of judgment and ability to solve problems efficiently. • Organizational skills and customer service orientation • Adaptability and ability to work under pressure • Initiator

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