Christina King

Atlanta, GA *****

ad0qwd@r.postjobfree.com

+1-470-***-****

Work Experience

General Manager/ Assistant Human Resource

The Original Pancake House - Atlanta, GA

March 2023 to September 2023

• Handled cash accurately and prepared deposits.

• Motivated, trained, and disciplined employees to maximize performance.

• Resolved problems promptly to elevate customer approval.

• Managed team schedule with eye for coverage needs and individual strengths.

• Developed and implemented policies and procedures to improve customer service and satisfaction.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Enforced quality assurance protocols to deliver ideal customer experiences.

• Trained new employees on proper protocols and customer service standards.

• Assisted in recruiting, hiring and training of team members.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths. Supervisor/ Human Resource Recruitment

Richt International LLC - Stone Mountain, GA

August 2022 to July 2023

• Coached employees through day-to-day work and complex problems.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Coached team members to deliver hospitable, professional service while adhering to set service models.

• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.

• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

• Oversaw hiring, staffing, and labor law compliance. Lead Machine Adjuster

Novolex - Norcross, GA

February 2013 to July 2022

• Observed operation of moveable parts and subassemblies to determine accuracy of movement, and to diagnose causes of defects.

• Disassembled and reassembled machinery to replace parts and make repairs.

• Ran and tested equipment to diagnose malfunctions, using voltmeters or other testing devices.

• Examined appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.

• Increased overall lifespan of equipment by following preventive maintenance plans and executing unscheduled repairs.

• Inspected structures, machinery and equipment to determine failure and causes for concern.

• Monitored buildings for repair needs and completed scheduled preventive maintenance.

• Employed knowledge of electrical systems when maintaining lighting.

• Wrote and revised maintenance procedures.

• Documented machine irregularities and completed repairs.

• Ordered parts for machine in area, repair, and service departments for use in 8 equipment.

• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.

• Trained team members in successful strategies to meet operational and sales targets. Education

High School Diploma in General Studies

Port Huron Northern High School - Port Huron, MI

September 1998 to May 2021

Skills

• Recruiting

• Performance Management

• Employee Orientation

• Strategic Planning

• Management

• Human Resources

• Continuous improvement

Certifications and Licenses

Six Sigma Yellow Belt

Six Sigma White Belt

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